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Old 12-05-2013, 02:03 PM   #21
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Originally Posted by John LLRV View Post
I guess after my rant, we are all independent. Sales is what drives the RV world, but customer service is what keeps you coming back. We strive for the after the sale experience. I guess that is why I am on the Jayco forums. Just another way to help anyone that needs it, and make our company better.

I'll get off my soapbox now.

John
John, Thanks for your input! You guys should open a shop here in Houston.
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Old 12-06-2013, 04:01 PM   #22
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Heh.. love to. It would get me away from ND/MN this time of year!
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Old 12-07-2013, 08:43 AM   #23
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X2

BUT Dealers showing preference to "bought here" customers is not unique to RV dealers. Auto dealers, Marine dealers or whatever pretty much all will work in a customer in need while others are added to the queue. I routinely show up at the local GM dealer in the small town I live in for an impromptu oil change and while they are servicing my truck, I listen to the service manager [named Greg] tell callers on the phone that the shop is swamped and the earliest they can get to their problem is 2, 3, or more days down the road. On an other occasion I stopped in mid morning after the wife's truck [not kidding its hers] popped up with a check engine light. Their reaction, "pull it in and we'll read the code". 15 minutes the loose gas cap error had been reset and I was on my way.

My point is a dealer who knows you and who you can call by their first name, will usually help you when they can. That doesn't mean you need to pay thousands more for your RV or car. I gave them the first opportunity to quote a price. They came up thousands short of the middlebury In price. I let them in on my decision and why.
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Old 12-07-2013, 10:31 AM   #24
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Relationships are an important component of business. Brand, price, service, relationship. Overlook one of these and you will post many sad stories. An RV is not a big screen TV to be purchased on price and replaced as soon as it becomes obsolete through the advance of technology. Folks will pay for a warrenty but refuse to pay the local dealers price simply shows they don't understand the value of the warranty provided through relationships. I am never satisfied by someone doing what is required by a piece of paper, I expect more.
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Old 12-07-2013, 06:10 PM   #25
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Relationships are an important component of business. Brand, price, service, relationship. Overlook one of these and you will post many sad stories. An RV is not a big screen TV to be purchased on price and replaced as soon as it becomes obsolete through the advance of technology. Folks will pay for a warrenty but refuse to pay the local dealers price simply shows they don't understand the value of the warranty provided through relationships. I am never satisfied by someone doing what is required by a piece of paper, I expect more.
Those are good thoughts, eldermike, but I think a lot of shoppers just don't get it.
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Old 12-07-2013, 09:59 PM   #26
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Those are good thoughts, eldermike, but I think a lot of shoppers just don't get it.
While I get this and agree however I believe there are limits. Say back when there were non normalized freight charges. Local dealers on the west cost charged about $5k more than a dealer in Elkhart IN. I consider that to be reasonable. However some local dealers want to charge 10k - 20k more than what the internet dealers charge which is a deal killer. Ultimately, I purchased my Greyhawk at a dealer about 60 miles from my house because: they had a low pressure sales environment, they had the units I wanted, and they offered me a good price.
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Old 12-08-2013, 08:31 AM   #27
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While I get this and agree however I believe there are limits. Say back when there were non normalized freight charges. Local dealers on the west cost charged about $5k more than a dealer in Elkhart IN. I consider that to be reasonable. However some local dealers want to charge 10k - 20k more than what the internet dealers charge which is a deal killer. Ultimately, I purchased my Greyhawk at a dealer about 60 miles from my house because: they had a low pressure sales environment, they had the units I wanted, and they offered me a good price.
XX2 There is a limit and all too many buyers/dealers just don't get it. In my case the net difference wasn't just a few hundred $$ but rather between $4 and $5k and my closest dealer still couldn't get me exactly what I wanted. He wanted to sell me the unit on his lot and said it was too late to order from the factory. I had made up my mind that I was willing to spend up to $1k more if the dealer got me what I wanted. Instead, it was a lot more and I would have had to settle without several key features like the ET center w/ fireplace and free standing dining set. And I also realized that the 2013 that he was selling me would devalue in just 2 or 3 months when the 2014's came out. I ordered from the online dealer and got my 2014 at thousands less.

Now, what is it that I don't get?? And further more, what is it that the dealer doesn't get?? Both sides of this equation can play the game. We don't have to just give in and pay the $$price$$ to a local dealer who thinks he should be the only game available to us.

What is your limit?? How much extra are you willing to spend in order to get on the "bought here" list with your local dealer?
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Old 12-08-2013, 09:29 AM   #28
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My nearest Jayco Dealer is 45 miles away. Within a 100 miles are three more. When we purchased a really tried to buy from our closest dealer for expected warranty reasons. In fact after visiting the dealership, looking at several TT, we left to think about the purchase. A couple days later they called we agreed upon a price for a " to be ordered" unit since they didn't have everything we wanted in the stock units. Next day I dove up to do the paperwork, pay a deposit and order the unit. Needless to say I was very excited to be buying our first TT. When I got there and met the sales rep all the pricing on the paperwork was different by a few thousand $. Long story short, they claimed to make a mistake in quoting and the new price was the best they could do. I spoke with a few different managers and got no where so I left ... And I'll never go back.

What I then learned was 2 very valuable things in wasn't initially aware of....

1) one of the dealers about 100 miles away sells for considerably less, thousands better than what I initially tried to purchase at.

2) in my town, 5 min from my house, is an independent RV Service, Storage and Store business that does warranty work for Jayco. They aren't a dealer and could care less where you purchase. They do warranty work in hopes of developing you as a customer once the warranty period is over. Although I personally haven't had work done, friends have and they seem to do good work and are willing to deal with Mfg for payment.

At this point, knowing what I know now, my next trailer will come at the lowest price with in a reasonable distance and I'll likely never be back for service.
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Old 12-08-2013, 09:54 AM   #29
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Originally Posted by Bassdogs View Post
Where do you get your facts? It is my understanding that Jayco dealers must honor warrantees on any and all Jayco products not just the ones that they sold. You may not get priority on their service schedule, but I'm pretty sure they wouldn't be a Jayco dealer very long if they turned away owners who bought elsewhere.
The RV forums are full of stories bu people who had problems getting warranty service from a non-selling dealer. I don't think any dealer is required to provide warranty on a product they didn't sell.

OTOH, non-warranty is a different matter. Service shops operate on their own P&L, and I don't think any service manager who walks away from money on the table is going to keep his job very long.
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Old 12-08-2013, 01:51 PM   #30
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Originally Posted by clubhouse View Post
My nearest Jayco Dealer is 45 miles away. Within a 100 miles are three more. When we purchased a really tried to buy from our closest dealer for expected warranty reasons. In fact after visiting the dealership, looking at several TT, we left to think about the purchase. A couple days later they called we agreed upon a price for a " to be ordered" unit since they didn't have everything we wanted in the stock units. Next day I dove up to do the paperwork, pay a deposit and order the unit. Needless to say I was very excited to be buying our first TT. When I got there and met the sales rep all the pricing on the paperwork was different by a few thousand $. Long story short, they claimed to make a mistake in quoting and the new price was the best they could do. I spoke with a few different managers and got no where so I left ... And I'll never go back.

What I then learned was 2 very valuable things in wasn't initially aware of....

1) one of the dealers about 100 miles away sells for considerably less, thousands better than what I initially tried to purchase at.


2) in my town, 5 min from my house, is an independent RV Service, Storage and Store business that does warranty work for Jayco. They aren't a dealer and could care less where you purchase. They do warranty work in hopes of developing you as a customer once the warranty period is over. Although I personally haven't had work done, friends have and they seem to do good work and are willing to deal with Mfg for payment.

At this point, knowing what I know now, my next trailer will come at the lowest price with in a reasonable distance and I'll likely never be back for service.
Fortunatly for me I had everything in writing before I arrived to the dealer that was 60 miles away. We. Did this mostly over email. When I showed up everything was as agreed. We ran into some hiccups but they ethically and quickly resolved them. The local dealer didn't have what I wanted in stock and never ordered the units that way. I wanted leveling jacks, J-Ride, heatpump, and in motion satellite. I also asked for some custom stuff like sub-frame beef up, 7,500# hitch and spare tire and mount.
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