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Old 12-03-2013, 09:28 AM   #1
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Internet Certified Dealer ???

Just looking at the Jayco web site and note that one of the local dealers is now an "Internet Certified Dealer". There's a link explaining what that is but it seems to be centered around providing online quotes.
http://www.jayco.com/pages/dealer-lo...ountry_code=US

So, what'd 'ya think? Compete directly with RVDirect? Anyone with some insight?
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Old 12-03-2013, 10:07 AM   #2
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I think that dealers are not required to work on products they do not sell off their lots. I think most dealers take care of folks that are on the road and have issues and they expect that to happen and deal with it. I also think the guy that lives down the block but buys from a dealer across the state is out of luck on getting service from that local dealer unless he's just not busy taking care of his customers. So driving long distance to purchase a Jayco based on price and then going across the street to get it repaired can be risky business. The internet side of the RV business is ahead of the factory contract process with dealers and that's something to consider.
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Old 12-03-2013, 11:34 AM   #3
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Hey mike,
I'm not clear what you mean here:
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Originally Posted by eldermike View Post
The internet side of the RV business is ahead of the factory contract process with dealers and that's something to consider.
I find it interesting that Jayco calls them "Certified" like it's a significant distinction. Providing an on-line quote doesn't seem to be a big deal ("List price is $xx,xxx, on-line you get 10% discount, come in an we'll talk"), but the Jayco description of this "cert" seems to indicate something deeper. The local dealer's web site doesn't look any different from the last time I looked at it. The Jayco site tries to integrate these certified dealers inventory into their site (I looked at a dealer in S.C.) but the links to my local guy isn't working (yet?). The local guy has never had much Jayco inventory IMHO and I visited with them a bit at the last outdoor show here in Houston and Jayco wasn't the "Primary" product they offered - just one of several.
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Old 12-03-2013, 12:53 PM   #4
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Where do you get your facts? It is my understanding that Jayco dealers must honor warrantees on any and all Jayco products not just the ones that they sold. You may not get priority on their service schedule, but I'm pretty sure they wouldn't be a Jayco dealer very long if they turned away owners who bought elsewhere.
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Old 12-03-2013, 01:14 PM   #5
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We purchased our 2013 Eagle 284BHS through an Internet RV dealer in CA and we decided to pick it up from a dealer that is located about 1 mile from the Jayco Mfg plant in Indiana. I have had the TT serviced at 2 different dealers over the last year and neither one of them even asked where I purchased mine from. ALL THEY WANT IS THE VIN, so that they can verify that the trailer is still under warrantee. Both dealers/service centers were more than happy to service my TT. As we speak, our TT is having the front end repainted by a dealer.
If I were you, I would file a presidential complaint (with Jayco) regarding the way one of their "CERTIFIED" dealers interacted with you. If Jayco is not notified, how can they drop these dealers?
Don
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Old 12-03-2013, 01:15 PM   #6
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Quote:
Originally Posted by Bassdogs View Post
You may not get priority on their service schedule...
My dealer told me this was in fact the case for his service department. He would work on your rig, but only when he got done with his customers' rigs. Could be months in some cases before he got to a non-customer rig. I bought from him because his service department has a good reputation compared to others in my area.
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Old 12-03-2013, 02:53 PM   #7
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Quote:
Originally Posted by Mustang65 View Post
We purchased our 2013 Eagle 284BHS through an Internet RV dealer in CA and we decided to pick it up from a dealer that is located about 1 mile from the Jayco Mfg plant in Indiana. I have had the TT serviced at 2 different dealers over the last year and neither one of them even asked where I purchased mine from. ALL THEY WANT IS THE VIN, so that they can verify that the trailer is still under warrantee. Both dealers/service centers were more than happy to service my TT. As we speak, our TT is having the front end repainted by a dealer.
If I were you, I would file a presidential complaint (with Jayco) regarding the way one of their "CERTIFIED" dealers interacted with you. If Jayco is not notified, how can they drop these dealers?
Don
The topic of warranty work done by a dealer other than where the unit was purchased has been an ongoing topic of discussion since long before I joined this forum and will probably continue long after I'm in the ground. I suspect it's a "hidden" policy by the individual dealer whether a walk-in gets the same treatment as a regular customer. To be an authorized dealer I'm sure a shop has to agree to a level of Jayco Customer support regardless of where a unit is purchased. That said I'm also sure that some dealers will give preferential treatment to folks who buy from them whether Jayco Corporate knows/approves or not. Mustang, it sounds like you've located some excellent dealers and service like you've received would make me want to buy from them.

My original question wasn't about warranty work but just a question about what Jayco means by "Internet Certified Dealer" and what makes me want to buy from them over a "non-Certified".
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Old 12-03-2013, 03:03 PM   #8
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I think priority is first come first serve in any case...I can't believe that a Jayco dealer would say this and if he did he should be reported to Jayco. What happens when you buy a trailer and then move to a different State, Province or even Country...I don't believe they can refuse to provide service, just because you didn't buy it from that particular dealer, when the unit is under warranty. Secondly, I have never heard a Jayco dealer say that you can only get the unit serviced at dealership that you bought with. When I purchased my 30DSRE I was told that the warranty would be honored by any authorized/certified Jayco dealer.
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Old 12-03-2013, 06:20 PM   #9
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You have "contracts". You have "agreements". You have an "ideal world". And you have the "real world".

You have 3 customers. One who bought their unit at this dealership. One who lives near the dealership but drove 100 miles away to save a hundred dollars on his purchase. And one who lives in another state and is traveling through.

All have the same in-warranty problem. All need the same part to fix the problem. The dealer only has one of these parts.

In the "ideal world" the dealer would have 3 of every part that could possibly fail.

In the "real world" The person traveling SHOULD (I would hope anyway) be given the priority. Of the other two the customer who bought there WILL be given the next priority.

The last customer will have his warranty honored last. THAT IS the "real world".
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Old 12-03-2013, 06:42 PM   #10
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We bought our Jayco from a dealer 400 miles from home - it was a new previous year model that we liked at an attractive price. I contacted the closest dealer for some warranty work this spring. No problem except he charges $250 flt rate to the customer for any warranty work if the unit was not purchased from him. Pass. I went to another dealer and he did the work under warranty with no additional charge.

I notified Jayco of my experience.
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