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Old 03-01-2015, 08:42 AM   #1
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Jayco Customer Service

So I ordered a set of Goodyear G614 tires for my fifth wheel. I pulled off a wheel to confirm whether the wheels are 110 psi rims. Couldn't find any marking on the wheel indicating whether they are capable of the 110 psi. So I called the much vaunted Jayco customer service. After 10 minutes of frustration explaining to the customer service representative that I know the current tires are 80 psi but I want to know if the wheels are rated for a higher tire pressure, she tells me that Jayco does not recommend upgrading tires and if I do then I may void the warranty. I still don't think she understood my request, and what I found most frustrating is the representative did not offer or accept my request to take my question further up the food chain or refer it to someone in the appropriate department. She continued to just repeat that Jayco does not recommend any modifications different that how the trailer was manufactured and that any modifications may void my warranty.

I have since emailed the customer service department with the same question and I await a written answer to my question.

If this is the customer service sold to me then I was sold a bill of goods. I don't care if the wheels are rated or not for higher pressures, I just want to know what they are rated for.
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Old 03-01-2015, 09:04 AM   #2
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I have seen wheels where the maximum pressure was stamped on the inside of the wheel. You need to actually remove the tire to see the warning, odd huh.
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Old 03-01-2015, 09:24 AM   #3
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Originally Posted by cariboocreek View Post
She continued to just repeat that Jayco does not recommend any modifications different that how the trailer was manufactured and that any modifications may void my warranty.
It's probably the response the legal dept told them to say. You or somebody else makes those or other changes and then has a major problem because of it. It would then be JAYCO said it was OK so they need to fix it. They are just doing a typical CYA as do many companies.
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Old 03-01-2015, 09:56 AM   #4
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It's probably the response the legal dept told them to say. You or somebody else makes those or other changes and then has a major problem because of it. It would then be JAYCO said it was OK so they need to fix it. They are just doing a typical CYA as do many companies.
Lawyers will make anyone Grumpy.
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Old 03-01-2015, 09:59 AM   #5
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Lawyers will make anyone Grumpy.
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Old 03-01-2015, 10:03 AM   #6
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If the existing wheels have threaded metal valve stems then they are probably rated for the higher pressure. When I traded my designer in on the new pinnacle I was going to have them swap my new G614s with the factory supplied tires keeping the new wheels. The pinnacle wheels were not rated for the higher pressure so I kept my existing wheels and G614s and had them put them on the pinnacle.
I never thought to ask the dealer if I would void the warranty I am now wondering what would happen if I made a claim concerning the rolling chassis. It did not effect my claim when the converter failed and the dealer replaced it under warranty.
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Old 03-01-2015, 11:25 AM   #7
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Its amazing how companies need to CYA these days. It's kinda sad but there is no such thing as an accident or mistake any longer. Once that happens everyone starts positioning themselves for legal consequences.
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Old 03-01-2015, 11:37 AM   #8
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Has anyone considered the possibility they don't know?

I'm sure when they are pipelining wheels Jayco provides a minimum spec yo support 80PSI, so maybe the OEM isn't always consistent with what they ship to Jayco. I know most alum wheels are made from the same blanks, just some are tested to a higher spec. Therefore Jayc's CYA statement could be accurate, they don't recommend the change since they don't know the specifics of you wheels.

If I was going to upgrade my tires like your considering, I would be also getting wheels that prefer over the factory ones anyway.
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Old 03-01-2015, 02:09 PM   #9
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Well I know when I toured the factory I asked questions about wheel tire and axle combos for the trailers and the rep told me they set the axle and wheel combos up specifically to only do the loaded weight because if someone had the ability to carry extra weight they might choose to do so and that could set them up for problems should something happen. To my thought I don't like the idea of being on the bubble when it comes to my tires ability to perform under full load condition all the time. I would rather have a buffer of at least a few hundred pounds on tires,axles and wheels. If I should choose to go with 10 ply tires on mine that can take 80 psi and 350 lbs more per tire that shouldn't be considered a warranty deal breaker but instead a move towards a safer journey and maybe a little better economy going down the road with tires that aren't overtaxed and overheating. My two cents
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Old 03-02-2015, 02:42 PM   #10
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I heard the same BS when I was looking at a new Rockwood. When I ordered my WH 27DSRL Itold the dealer I wanted load range D tires on the trailer rather than the Chinese-supplied C-rated that come from the factory. Dealer agreed. I paid $400. to upgrade to Kumho D-rated tires all around (incl. the spare). I don't intend to overload the trailer. But I feel as though i have a margin of safety that wasn't there from the factory.
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