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Old 03-25-2015, 07:59 PM   #1
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Jayco Customer Service

Just wanted to say a kind word about my personal experience with Jayco Customer Service. I had a problem with my old (2004) Granite Ridge MH and sent an email to customer service. I received a quick reply via email. Although they could not solve my problem they at least gave it a try and got back to me in a timely manner. Last year I had a problem that they did help me get solved via email. Very impressed with their responsiveness and professionalism.
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Old 03-25-2015, 08:10 PM   #2
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Old 03-26-2015, 07:26 AM   #3
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Nice to hear. I had a similar experience the first season we had our X20E. They couldn't help me either, but they did check out what I was asking and got back to me quickly.
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Old 03-26-2015, 09:12 AM   #4
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Jayco has been really great with me so far as well. They send me whatever parts I need to install myself so I don't have to take time off and go through the dealer to get it done. They're mailing me a new window this week...A WINDOW...
So far 2 thumbs up from me as well.
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Old 03-26-2015, 09:31 AM   #5
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I also had good results calling Jayco directly when my dealer kept ignoring my calls for weeks after screwing up my order. (RV one).
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Old 03-28-2015, 01:59 PM   #6
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jayco service

My only contact with Jayco is via the Jayco Sales group in which
I had emailed with questions prior to my purchase of tha
Precept 31UL.

The contact at the Jayco Sales (he is Regional Sales Mgr.)
has been nothing but OUTSTANDING. He has quickly
replied to all my emails and even contacted my dealer.

Jayco is terrific.
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Old 04-02-2015, 10:08 PM   #7
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Any chance I can get the email address for the Jayco sales rep you referred to that was so helpful. I have questions on my Jayco and can't find someone to ask that actually knows how the Jayco works.


Thanks,
Jeff
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Old 04-02-2015, 11:26 PM   #8
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Jayco has always been very good to help me when I need something.
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Old 04-03-2015, 07:54 AM   #9
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Quote:
Originally Posted by Hdhildy View Post
Any chance I can get the email address for the Jayco sales rep you referred to that was so helpful. I have questions on my Jayco and can't find someone to ask that actually knows how the Jayco works.


Thanks,
Jeff
Why not start a new thread here with your questions? There's a lot of knowledge here and many things on our trailers are not Jayco specific.
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Old 04-03-2015, 09:53 AM   #10
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In Branson, MO on Table Rock Lake staying in Tree House Condominiums. Going home Saturday and Sunday and leaving out Monday for Lake Seminole at the Cotton Hill Campground for a week. Our unit is sitting home now waiting on us to get there. Glad we were not in it last night up here as Tornados and hail went through here around 11:45 pm last night. Wife spent the night in the closet and kept me awake!

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