Jayco did good

[JerryJ]

I have a 2018 Eagle HT 306RKDS, and have towed it 6000 miles or so. After reading many stories of worn-through suspension bushings, I decided to get ahead of the game by installing wet bolts and bronze bushings. After purchasing the wet bolt kit, I took the trailer a month ago to my mechanic for installation (it's very cold here this time of year!). Imagine my surprise when he showed me the original-equipment bronze bushings, several of which had completely worn through! I messaged Jayco, describing that I had intended doing an upgrade and my surprise to discover that it should have been a warranty claim made at a Jayco dealer. I included photos of the bushings and copies of my parts and labor invoices. Today I received a check from Jayco for the full cost of parts and labor. Way to go, Jayco!

I see many posts complaining of Jayco's quality and service, and thought it appropriate to point out an instance of good service.
Yes, we have had a number of warranty issues with our trailer, but they have been taken care of by Jayco and our dealer, RCD in Pataskala OH.

[Grumpy]

Originally Posted by JerryJ

I see many posts complaining of Jayco's quality and service, and thought it appropriate to point out an instance of good service.
Yes, we have had a number of warranty issues with our trailer, but they have been taken care of by Jayco and our dealer, RCD in Pataskala OH.

I think you will find that is the norm, not the exception especially if you have a good dealer. RCD has had a good reputation in the past too.

[2edgesword]

Always good to hear a positive story. Thanks!

[1carguy]

I also have had a good experience with Jayco. They repainted the faded front cap of my FW and corrected a few warranty issues recently. I think all manufacturers now a days have quality issues but having a good dealer to resolve problems is the key to keeping customers happy.

[Ohiofinlander]

Thanks for sharing. We have found good service at two different dealers up near Cleveland also.

[RAurand]

Too bad Jayco don't just put on wet bolts in the first place since lots of folks are having their bushings wear fast.

[rasunrise]

I also have had a few items repaired under warranty. My dealer Johnny Walker, Las Vegas, Nv has been great. 2018, 31UL Precept