Jayco has implemented technical support call center

OregonPerson · 08-16-2018, 08:22 AM

Just an FYI,

I had a technical question about my unit and called the Jayco Technical Support phone number and was greeted by a representative who said Jayco has implemented a call center due to volume of calls.

Now when you call, a call center person takes your name, phone number, and last 8 of your VIN, asks what you want help with.....then they tell you a technician will call you back within 24-48 hours. Have to wait and see how well this is followed through with.

The immediate access and good customer and technical support has been an important reason I have been purchasing Jayco products.

oldmanAZ · 08-16-2018, 08:30 AM

Hmmmm.... sounds good. Fingers crossed.

mtdawg · 08-16-2018, 09:07 AM

I think that's a great move on the part of Jayco. I wish they would provide the same service for parts since the dealer never seems to have anything in stock.

Jim

Crossingover · 08-16-2018, 12:23 PM

Great info, should be pinned somewhere by the moderator.

wabirch · 08-16-2018, 05:02 PM

Nice news for sure

thirdktm · 08-21-2018, 12:32 PM

What's the phone number for Jayco tech support..........?

John from Central Florida · 08-21-2018, 12:44 PM

Quote:

Originally Posted by OregonPerson

I had a technical question about my unit and called the Jayco Technical Support phone number and was greeted by a representative who said Jayco has implemented a call center due to volume of calls.

As Oldman says, keep your fingers crossed. Ten days ago while camping up north my Schenteck (sp?) slide jammed. The nearest mobile tech was two hours away. When I called Jayco’s call center to ask if they would cover the repair, they created a report and said a tech would call me back. Two days later, the call center called to see if the slide was still an issue - it was not a tech who called....

bdreinv · 08-21-2018, 01:05 PM

Another Jayco “moderator edit” fix!Now that's special they will call you back in 24- 48 hours.Maybe I miss the call maybe broke down in the middle of no where.That's about what I would expect from Jayco.We use to call that a dog and pony show!

DC8Captain · 08-28-2018, 01:52 PM

Quote:

Originally Posted by bdreinv

Another Jayco “moderator edit” fix!Now that's special they will call you back in 24- 48 hours.Maybe I miss the call maybe broke down in the middle of no where.That's about what I would expect from Jayco.We use to call that a dog and pony show!

I would have to agree with this post. A 24-48 hour callback seems like a cost cutting measure on JayCo's part. This way they can spread out the calls so they don't have to staff for high volume call times. Even if my assumption is not true the issue of missing the call or needing immediate help is a valid concern.

redsnapper · 08-28-2018, 02:06 PM

Easy fix for Jayco.....and most other RV manufacturers.

Put out a better product from the get go.

STOP leaving it all to someone else down the road to fix.

It's the right thing to do.

ifallsguy · 08-28-2018, 02:15 PM

When I called, I was talking to a tech after about 3 minutes on hold. Support was great, giving me a work order # since I was several days from a repair center. Only time I've ever been told there would be a callback was when they had to do a little research and the call came in 3 hours later.

Cannon · 08-28-2018, 03:29 PM

This is not good news. This is another step backwards. Till now you could get help anytime you called without waiting 24-48hrs

FeatherFam · 08-28-2018, 05:05 PM

Quote:

Originally Posted by Cannon

This is not good news. This is another step backwards. Till now you could get help anytime you called without waiting 24-48hrs

This is just the tip of the iceberg, boys, before the rapid slide down to the morass. So sorry, Charlie! Bye-Bye, Bonzo. Hasta Luego. Sayonara, Dudes. It's time to wake up. This is not your father's Jayco.

RAurand · 08-28-2018, 06:28 PM

Quote:

Originally Posted by Cannon

This is not good news. This is another step backwards. Till now you could get help anytime you called without waiting 24-48hrs

Yep, Always got my answers very quick and within a couple minutes.
Hope those at the call center don't have an Indian accent! (FROM India).

Murff · 08-28-2018, 08:15 PM

Wow! Feel the positive vibes!

Thank you Oregon Person, I am optimistic that this may be a positive step on Jayco's part to expedite solutions to customers with problems.

Murff

bdreinv · 08-29-2018, 10:49 AM

Makes sense bought a new HR toy box 2005.Bought the the Eagle 2016 same exact issues with warranty.Once are campers left the lot no one seem to know us anymore lol!

Frank1960 · 08-29-2018, 12:09 PM

Jayco must not have a quality control system. I have over 10 poor quality items from trim to poor wall papering but they will not fix any of them.
It’s sad as we love the motorhome.
I would never recommend any to buy a Jayco product.

Jack65K · 08-30-2018, 10:56 AM

So how long did it take for them to call you back OregonPerson??
Jack

bdreinv · 08-30-2018, 11:01 AM

And they have folks waiting in line for ordered campers! Quality control, not?

oldmanAZ · 08-30-2018, 11:22 AM

Quote:

Originally Posted by Frank1960

Jayco must not have a quality control system. I have over 10 poor quality items from trim to poor wall papering but they will not fix any of them.
It’s sad as we love the motorhome.
I would never recommend any to buy a Jayco product.

Sorry to hear that. Just out of curiosity, did you buy a new unit? Is it within the 2yr warranty period, and who is 'they' that won't fix it... the dealer or Jayco?

You may also like: