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Old 03-13-2015, 12:16 AM   #11
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I selected a Jayco trailer over a Rockwood in large part due to that (at least) perception. The Rockwood trailer had more goodies, was $1500 less and was being sold by an 80 year old proprietor with an A+ BBB rating. I bought the Jayco because it was Jayco.
Forgive me, but I'm always leery of a someone complaining about a product in a forum filled with aficionados of that particular brand, who drops the name of a competitor's product (twice on the same thread), lists the disadvantages of that brand in great detail when it has absolutely nothing to do with the issue, is vague about the issue, and only has a history of 3 posts.

Competitors pay trolls to do exactly what you are doing. Email me offline and I will give you the email address of someone at Jayco who can address your issues. If you don't, and/or I don't hear back from my contact at Jayco, then I guess we will know I'm right.
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Old 03-13-2015, 10:55 AM   #12
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I had a horrible time with the Dealer. They hardly even knew anything about the rig. However, when calling and emailing Jayco (motor division) I have gotten great response.
Why do so many RV dealer stink? I would not want jerks and poorly prepaired people selling my stuff...
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Old 03-13-2015, 11:09 AM   #13
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Originally Posted by Todd Klassy View Post
Forgive me, but I'm always leery of a someone complaining about a product in a forum filled with aficionados of that particular brand, who drops the name of a competitor's product (twice on the same thread), lists the disadvantages of that brand in great detail when it has absolutely nothing to do with the issue, is vague about the issue, and only has a history of 3 posts.

Competitors pay trolls to do exactly what you are doing. Email me offline and I will give you the email address of someone at Jayco who can address your issues. If you don't, and/or I don't hear back from my contact at Jayco, then I guess we will know I'm right.
Nailed it Todd - The approach and wording sure reads like a TROLL - 3 posts ever and almost a year of ownership - The stated issues and no posts here for advice?

A join date of May 2014 and the 3 posts made seem to be in the same TROLL thread -

so to johnsonr: if your not a TROLL and really are looking for some help/advice, you have provided a perfect example of how NOT to ask an enthusiast community. Maybe Try again...
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Old 03-13-2015, 11:17 AM   #14
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Originally Posted by TX_Arvee View Post
I had a horrible time with the Dealer. They hardly even knew anything about the rig. However, when calling and emailing Jayco (motor division) I have gotten great response.
Why do so many RV dealer stink? I would not want jerks and poorly prepaired people selling my stuff...
Don't think JAYCO can get much info about a dealer before they start selling the products. I think they still have a 50 mile exclusivity sales area too.
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Old 03-13-2015, 01:18 PM   #15
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And hence the reason I chirped up to state the Dealer here in Ottawa may not be the best, but they sure as heck stepped up without much fuss for me when I had an issue.

I mean how many dealerships upgrade you from a 2009 8ft PUP to 2012 10ft PUP for no additional cost?
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Old 03-13-2015, 05:23 PM   #16
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If you post your complaint on Facebook (jayco), You will get a response within 48 hrs. I did.....
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Old 03-13-2015, 06:41 PM   #17
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I don't think johnsonr is a troll. His first post was in May 2014 asking about how to fit a bike rack. I think that the quality of Jayco units and dealers is variable, he got a unit and a dealer that are not of excellent quality.

johnsonr got some good replies about the best way to contact Jayco to insure a response, and to me those replies are helpful but some others are not. As I understand it, the purpose of this forum is to help Jayco owners with problems, not to call them negative names such as "troll". I hope that that will cease.
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Old 03-13-2015, 06:44 PM   #18
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x3 on Grumpy's comment.
I think most of us find that we like Jayco products.
But that doesn't mean that all of the dealers that sell Jayco products are angels.
I really like my travel trailer, but I will NEVER go back to the dealership where I bought it.
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Old 03-13-2015, 06:50 PM   #19
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Sure sounds like you have a dealer issue not a JAYCO issue.
I would say you are 100% right.
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Old 03-13-2015, 07:34 PM   #20
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I've been wanting to put another roof vent in the bedroom area of my 5er so I emailed jayco yesterday requesting the roof truss schematic. I had a reply, with the attached drawing within 1/2 hour...seems like Jayco loves THIS owner .
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