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Old 03-14-2015, 09:56 PM   #31
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Originally Posted by johnsonr View Post
Yes those are Dealer issues with the exception of the awning pole. It broke the first time I used it which makes it a warranty issue.

Jayco protects their dealers from competition on Jayco sales within the dealers markets. What does Jayco want in return?

If Jayco's customers all stopped buying Jayco's products because the dealers treated the customers like crap, Jayco would be out of business.

When I try to e-mail Jyco, the autoreply I get says

"Your inquiry has been forwarded to the appropriate Jayco Customer Service team member who will contact you directly."...
"At Jayco, we promise to provide you the best service possible - before, during and after the sale"

It does not say you will be contacted unless you are e-mailing about a dealer problem. Does Jayco really care about what their customers think of purchasing a Jayco?
Sounds like you need to stop emailing them, and give them a call.
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Old 03-14-2015, 10:04 PM   #32
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Sounds like you need to stop emailing them, and give them a call.
Calling might be a good idea.

Something that hasn't been mentioned as far as I know, is the international issues that may exist. There could be a whole additional level of bureaucracy between Canadian owners and the Jayco company that none of us are aware of. If that's the case, a phone call could make a big difference or shed some light on the situation.
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Old 03-14-2015, 10:16 PM   #33
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Johnsonr,
Just a little history on this forum, you may already know this so if you do, I do not intend to insult your intelligence.

Many people think this is a site owned and operated by Jayco, which is not true, it is a forum of owners of Jayco products with similar interests and we share ideas and trouble shoot problems ourselves amongst ourselves, and yes, at times we complain about Jayco or a dealer, so you see, we can become defensive, no different than if your child came back from basketball practice and complained about a coach or the referees, you too would become defensive, it's human nature.

When a person opens there participation in our group with a complaint (or shortly thereafter) and includes blaming and name calling, then naturally you can expect us to get defensive. After all, we all kind of like our trailers, even if they on occasion have faults.

What we do welcome, and will welcome with you too is an attitude of participation and troubleshooting, we want to help others have a good experience, and honestly, I don't believe anyone here cares if you own a Jayco, or a Forest River, Keystone, etc, but rather we want to help,the RV community, so please let us help you come to a resolve, don't make us take defense against you.

We welcome you and would like to help you, if you just let us,

Thanks, Stan
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Old 03-15-2015, 09:06 AM   #34
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Johnsonr,
Just a little history on this forum, you may already know this so if you do, I do not intend to insult your intelligence.

Many people think this is a site owned and operated by Jayco, which is not true, it is a forum of owners of Jayco products with similar interests and we share ideas and trouble shoot problems ourselves amongst ourselves, and yes, at times we complain about Jayco or a dealer, so you see, we can become defensive, no different than if your child came back from basketball practice and complained about a coach or the referees, you too would become defensive, it's human nature.

When a person opens there participation in our group with a complaint (or shortly thereafter) and includes blaming and name calling, then naturally you can expect us to get defensive. After all, we all kind of like our trailers, even if they on occasion have faults.

What we do welcome, and will welcome with you too is an attitude of participation and troubleshooting, we want to help others have a good experience, and honestly, I don't believe anyone here cares if you own a Jayco, or a Forest River, Keystone, etc, but rather we want to help,the RV community, so please let us help you come to a resolve, don't make us take defense against you.

We welcome you and would like to help you, if you just let us,

Thanks, Stan
Great response, Stan.
I think you've captured the thoughts of many of us here on the forum and you've stated it so well.
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Old 03-15-2015, 09:37 AM   #35
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You know I deal with RV Canada as stated before and as admitted they are far from perfect but there are usually two sides to every story. I definitely do not have the same issues that JohnsonR does but something is simply Not right here.

A person buys a trailer in May 2014 but comes out all guns a blazing in March the following year? Not only that, but the same vitrol is being spread on multiple sites.

So I did a search on RV Canada Complaints with the BBB, Better Business Bureau here in Canada. Alas.... There is always more that meets the eye.

JohnsonR, I can assure you as well, the Service Garage for RV Canada is outside of town so it's not a ploy by them to inconvenience you. Oh well, sounds like you have a scheduled appointment for May 2015 for your service at your convenience. Why are you still going off on this?

It seems to me that you may simply be a difficult sort of customer to deal with judged on what I've seen so far. Sometimes I find a little honey goes a long way in life

Quote:
Complaint - Posted Jan 12 2015
RV Canada does not return calls of people who have placed a deposit on an RV. They do not deliver new trailers in new condition.

I purchased a new trailer from RV Canada in May 2014. I had to phone repeatedly to discuss delivery ************************************************** *************** ************* When I did get through to someone they didn't know they were delivering a trailer to me. There were several parts of it that were not in new condition at delivery. Some were fixed at delivery some not.

I took it for a service appointment late June to have two defects inspected, parts ordered and more of the non-delivery things fixed. Not all things were fixed.

I e-mailed the service manager ************ several times over the summer asking about the parts ********************************** he thought someone else should be helping me.

I called the service manager every two weeks all fall asking for updates. He told me he would look into the parts and call back. He would not call back.

Finally in early November I went on their web site and asked the online assistant for the name of the general manager. She told me that she would need my name before she could give me the managers name. After I gave my name she said she didn't have the name *********** She then said she would have the general manager call me. ***** the assistant sales manager called me and we discussed all this. ***************** the general manager did not call me.

***** did have the service manager look the parts up and call to say they were still two or three weeks out. I decided to store the trailer for the winter without fixes and have the fixes made in May 2015.

***** seemed like the kind of person who wanted to fix problems so I followed up with an e-mail detailing all the little problems as I want someone with some authority at RV Canada to tell me that all my problems can be resolved in on service visit in May 2015. I have not heard back from ******

I called today and they told me he is off for a few days but it seemed vague as to when he might return.

Desired Settlement

I would like to have someone at RV Canada with authority (preferably the general manager) call me, and read over my problem list. I would like that person to be accountable that in one service visit in May 2015 all my issues can be resolved.

Business Response
************ picked up his unit and a few issues were noted during the pickup. Most items were addressed with the exception of the items that required us to order parts from the manufacturer. When the service appointment was booked with our service advisor ************, *********** was unwilling to bring the trailer to our service location **************************, instead bringing it to our sales location at ********************, where we have limited access to service technicians. Therefore it is perhaps understandable why not all the items were repaired during this visit. Had these items been brought to the attention of our service manager, ************** they would have been resolved in a more timely manner. *********** the service advisor that *********** was dealing with, is extremely busy during the summer months, as are all our staff members at that time of year and it is unfortunate that this matter was not brought to the attention of our service manager, either by ********** or ************

With respect to our online assistant, she is not familiar with our staff and simply forwards the customer's conversation to a representative within the dealership. In this particular case, our assistant sales manager,************** handled the call. Regrettably, ***** has not been able to follow-up with *********** due to a tragic event *****************. The timing of his return is, as yet, undetermined. It is probably best that *********** correspond directly with our service manager,*************** ***** can be reached at ************* or ******************

We understand that during the last week of November, ********** spoke with *********** and explained that the parts in question (a table top, and an awning pole) finally arrived and *** ******* chose to have the repairs completed in the spring of 2015. To ensure all ************* outstanding items will be repaired in one short service visit in May of 2015, he may wish to communicate directly with ************* at the contact points referred to previously.

- See more at: Consumer complaints for RV Canada - Eastern and Northern Ontario and the Outaouais BBB
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Old 03-15-2015, 10:27 AM   #36
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Johnsonr,

Thanks for posting your responses to my questions about your trailer and the problems you are having. Some of your issues appear to be poor dealer prep, but others appear to be normal wear and tear. Dagwood's last post was very informative, as well. Looks to me as though RVCanada has made a reasonable effort to take care of your issues, but you need to meet them half way . . . in this case, all the way to their actual service facility. Even if it is on the other side of town.

Life's too short to be blowing things all out of proportion. It's time to put on your "big boy panties", be less confrontational and more cooperative. Time to stop the b****ing, man up, and get the job done!
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Old 03-15-2015, 12:41 PM   #37
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Informative thread.
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Old 03-15-2015, 01:12 PM   #38
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I would understandably get upset with problems with my TT considering the expense and what you would expect with a new unit. I used be the kind of guy that would go off half cocked when I had a problem with a service or product and get even more pissed when I didn't get what I wanted. There is an old saying a friend told me: you can slide further on b*** s**** than you can sandpaper. If you are civil and nice to whoever you are talking to and are cooperative, you just may get what you want and more. Just my $.02.
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Old 03-15-2015, 01:27 PM   #39
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Quote:
Originally Posted by Dagwood View Post
You know I deal with RV Canada as stated before and as admitted they are far from perfect but there are usually two sides to every story. I definitely do not have the same issues that JohnsonR does but something is simply Not right here.

A person buys a trailer in May 2014 but comes out all guns a blazing in March the following year? Not only that, but the same vitrol is being spread on multiple sites.

So I did a search on RV Canada Complaints with the BBB, Better Business Bureau here in Canada. Alas.... There is always more that meets the eye.

JohnsonR, I can assure you as well, the Service Garage for RV Canada is outside of town so it's not a ploy by them to inconvenience you. Oh well, sounds like you have a scheduled appointment for May 2015 for your service at your convenience. Why are you still going off on this?

It seems to me that you may simply be a difficult sort of customer to deal with judged on what I've seen so far. Sometimes I find a little honey goes a long way in life
Well I learned something today......that a simple Google search can reveal BBB complaints.

Two sides to every story always....you have helped to make this a little more clear. Why a complaint on here now when the poster agreed to withhold repairs until May?

Thanks to you Dagwood I now know that I can do a simply Google search and find BBB complaints.
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Old 03-15-2015, 01:36 PM   #40
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Well I just checked the BBB from my dealer.....the had one complaint in the last 3 years which was a warranty issue and was Jayco's issue which was resolved.....That is why I bought locally and rave about my dealer. I can highly recommend this dealer in Regina!

Traveland Leisure Centre

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