Jayco RV Owners Forum
 


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Old 03-12-2015, 07:33 PM   #1
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Jayco Loves Their Owners

I read all over the internet that Jayco loves their owners. I bought a Jayco trailer because it was Jayco. I loved looking at the Rockwood dealer but in the end it wasn't a Jayco. I have had an absolutely miserable experience dealing with RV Canada. I have read reviews telling me that if I regret having purchased a Jayco trailer that Jayco Customer Service would want to talk to me.

I tried e-mailing them. No answer.

I have tried phoning about three times. The closest I got to anyone caring was that on a Friday in late October or early November they put me through to the voice mail of whoever manages their relationship with RV Canada. He was traveling in Europe and would return home that weekend. They told me he would want to talk to me Monday or Tuesday.

The next time I tried calling was late November and their customer service department was closed for Thanksgiving.

I think in the end Jayco are out for a buck like anyone else and I question if they really care about their owners.

The Rockwood dealer in my city would have been so much nicer to take delivery from.
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Old 03-12-2015, 07:38 PM   #2
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so I guess my question is do you have the unit and why aren't you happy with it that you would need to talk to jayco and not the dealer where you purchased it
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Old 03-12-2015, 07:44 PM   #3
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i have had a Jayco for 11 years and just purchased a new one. I received great customer service. I am NOT in Canada though.
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Old 03-12-2015, 08:13 PM   #4
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To answer your question I do have the unit. I picked it up in May 2014. I am still trying to get it to a new condition. The dealer told me they were ordering parts from Jayco last July.

From July until November I checked back with them on the parts roughly every two weeks and they told me they would call Jayco and call me back. No calls back.

I put the deposit down in May and they told me I would have the trailer in two weeks. Nobody called to schedule delivery. I called 4 times to discuss delivery but nobody returned my calls. In the end I raised my voice with the salesman and he had the trailer deliver a week late.

Ultimately I hear people on this forum and elsewhere talk about how awesome Jayco is. I selected a Jayco trailer over a Rockwood in large part due to that (at least) perception. The Rockwood trailer had more goodies, was $1500 less and was being sold by an 80 year old proprietor with an A+ BBB rating. I bought the Jayco because it was Jayco.
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Old 03-12-2015, 08:26 PM   #5
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Wow, sorry you are having such a rough time. Maybe someone from Jayco will read your posts and respond. Good luck
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Old 03-12-2015, 08:32 PM   #6
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Sure sounds like you have a dealer issue not a JAYCO issue.
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Old 03-12-2015, 09:26 PM   #7
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Quote:
Originally Posted by Grumpy View Post
Sure sounds like you have a dealer issue not a JAYCO issue.
Grumpy nailed it.
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Old 03-12-2015, 09:26 PM   #8
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I don't send e-mails. I want to talk to someone direct.

I must admit though, your thread title was/is a little mis-leading as I expected to read something else.....
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Old 03-12-2015, 09:36 PM   #9
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I have only contacted Jayco twice and both times they got back to me in a timely manor.
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Old 03-12-2015, 11:43 PM   #10
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I don't have any issues with RV Canada or Jayco. Although the employees at RV Canada are somewhat laid back and perhaps not too quick to jump, they have always taken care of me and my concerns. I've bought both trailers I've owned from RV Canada, been patient with them and always left with what I want or need.

I've emailed Jayco in the past and they responded within a day.

When I bought my popup from them, My DW and I signed the papers for a New Jayco 2009 8ft Pop-up. We were told it had electric brakes because we planned to tow it with our 2009 Rondo which had a 2000lbs limit. (LOL) that didn't happen as I soon realized the TV would not suffice with a 1500Lbs Pop UP. That's when I got my Tacoma.

However when we went to pick up the PUP we noticed during the walk through that there were no electric Brakes on the 8ft PUP.. RV Can admitted the fault was theirs and offered to order a new axle with the Electric brakes from Dexter. After waiting just over 2 weeks, I went in and said we had plans and sites booked and we needed a trailer. That's when they stepped up and gave us a brand new 2012 Sport 10 PUP straight up which was worth 3k more than we paid for the 8ft.

So they are not really that bad, just sounds like you and RV Can have a disjoint of some sort.

Just last weekend I went in to look at a couple of 2015 TT's and an X23B for fun and I left with a FREE 6x9 RV Mat just for stopping by. DW wants to use it to place under her new Hammock.
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