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Old 11-04-2017, 05:08 AM   #1
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jayco question

We have owned a Hitchhiker for many years and have decided to purchase a newer r.v.
After zeroing in on a new Jayco 330 rsts, we began reading reviews of Jayco products.
Our concern is the many complaints from owners regarding leaks, electrical issues, roof issues and the overall quality. We have developed second thoughts and wondered if other Jayco owners have encountered these issues?
Thanks
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Old 11-04-2017, 05:30 AM   #2
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Welcome to JOF!

We are on our third Jayco and couldn't be happier. All three of our units have had minor stuff that's needed to be addressed, and that can be frustrating when you sink that much money into a unit, but IMHO that's also part of RV ownership. If you fix it yourself, and for the most part I do, you also have the satisfaction of knowing that the job was done right. In the few instances we've submitted a warranty claim Jayco and/or our dealer have stepped up and we've had no problems. The key is having a good dealer with a great service department.

Something to keep in mind too is that you hear from the minority that have issues, not the majority that don't. There is an initial quality poll on the forum and IIRC from the results, the vast majority of us had only minor things to contend with.

I wouldn't hesitate to buy another Jayco.

All the best with your decision!
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Old 11-04-2017, 08:01 AM   #3
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Hello and welcome to the forum. Any manufacturer is going to put out a camper with an issue from time to time. You normally only hear from the few who complain as opposed to the many who are happy.

I’ve had two Jaycos and neither had issues or went in for service. Our current Jayco camper is now two seasons old (ordered it new 4/16) and we have been nothing but pleased with it. Our last Jayco was only sold because we wanted a bigger camper. We camp with the people who bought it and they have not had issues with it either. That camper is now 4 seasons old.
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Old 11-04-2017, 08:18 AM   #4
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On my third Jayco, a popup, a hybrid and now a travel trailer. None have been a bad choice, and I'd promote consideration of the brand to anyone.

No manufacturer can claim incident free products that I know of, and gaining confidence in your dealer is important for things that might go wrong under warranty. I haven't had any warranty issues thankfully.

I also think this forum can manage the line between asking for advice on a topic and venting/bashing. You might learn of an issue here, and then learn how to handle it from the many that frequent this forum.

Happy shopping!
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Old 11-04-2017, 08:56 AM   #5
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Welcome from NYS! All brands are built from pretty much the same stuff, by humans, that we all know make mistakes, and under some kind of time pressure. We love our Jayco, which is our sixth camper, and have recommended the brand many times. If the forum was filled to the brim with "nothing ever goes wrong" posts, there would be nothing to respond to, or talk about. Guys like me who like to tinker, fix, modify, and put forth absolutely wonderful ideas and advice to the modern world, would be bored out of my mind. There would be nothing to challenge my brain cell. (Notice I didn't make them plural.) I'm only speaking for myself, but there's another 6000 members thinking the same thing.
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Old 11-04-2017, 09:25 AM   #6
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We've had our Greyhawk for three years now. While there were numerous small to medium issues, none were "show stoppers" as we say in the software business.

The two-year warranty is a very nice thing. That, coupled with a good dealer, allows time to fix/replace items that should not have shipped from the factory.

To increase the odds of being happy with your purchase, I would suggest investigating the reputations of potential dealerships as diligently as possible. We did, found numerous complaints about the first dealer's service department and changed our purchasing decision to another dealer whose service department had a stellar reputation. Our experience with them has shown their reputation to be justified. While you'll see many complaints regarding lack of communication between owners and service departments, the service manager at our dealership gave me his personal cell phone number and his direct email address at work to better communicate over our work items. Can't beat that.
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Old 11-04-2017, 09:43 AM   #7
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Welcome to the forum.

As others have said, the majority of Jayco purchasers are pleased with their RV. If they are not, they look for a place to vent and end up here. If you look at other sites, you'll find complaints about other brands.

I believe Jayco offers 'the best bang for the buck.' That's why I bought one.
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Old 11-04-2017, 11:01 AM   #8
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Welcome! We upgraded to JayCo in May and our only issues were minor quality control issues that were handled by our dealer.

Everything else has been working as designed and we throughly enjoy using our trailer. There were several RV dealerships in our area and we shopped for selection & price as well as the service department which has been great.
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Old 11-04-2017, 12:51 PM   #9
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Quote:
Originally Posted by tomllamas View Post
We have owned a Hitchhiker for many years and have decided to purchase a newer r.v.
After zeroing in on a new Jayco 330 rsts, we began reading reviews of Jayco products.
Our concern is the many complaints from owners regarding leaks, electrical issues, roof issues and the overall quality. We have developed second thoughts and wondered if other Jayco owners have encountered these issues?
Thanks
Like the vast majority of folks here we love our Jayco. We "live" in it about half the year so it gets plenty of use. Jayco would not be one of the largest RV brands in the industry without repeat buyers. Many of those that complain on here show up a few times then they are gone...highly suspect...lots of competitors that hate Jayco because they can't compete with them.

Jayco offers a good product at each price point. And the 2 year warranty shows they put their money where their mouth is..we have had nothing but good experiences with Jayco warranty...going far beyond what I would expect.

Good Luck making your decision.
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Old 11-04-2017, 02:03 PM   #10
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I'd like to add, too, that often online complaints read online are resolved, but the poster never returns to post about that. HOWEVER, the original post about an issue lives on forever.

And then there are some complainers that find out they need to work through a dealer to resolve issues, not just call/email Jayco and vent here or elsewhere online.
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