I got one the other day that asked general questions about my satisfaction after one year of ownership. I completed the survey on-line with a code they supplied and the survey had my model number listed so I expected model-specific questions.
The questions were pretty basic but not model-specific and answering them didn’t always fit as they didn’t give a “non-applicable” option. (ie. questions about a slide when the 26BH doesn't have one).
One question they asked is where I purchased parts and my options were: 1. from the dealership I purchased my TT and 2. “other” which only showed a pre-defined list of other Jayco dealerships. I haven't had to buy any factory parts but I have yet to return to my dealer for aftermarket parts. The survey didn't have "3rd party" as an option.
Jayco may want to tweak their surveys a bit it they want accurate answers. Just my 2 cents.
Don't know if it was the same Jayco survey, but here is a thread from last year where some members had trouble with the survey web site......, but a couple embers did get through:
Looks like the same survey. I also had trouble with the "TellJayco" url and typed it into Google and followed the link from there. My name and 26BH popped up when I used the code and I did leave comments on some specific issues I had with their quality assurance.
I like the surveys where they leave a lot of room for "comments", that's where the rubber hits the road with me
Bob[/QUOTE]
That is where they could really learn something instead of asking questions and giving just the choices they want to see.
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2011 Eagle 330RLTS with just about every option.
2017 Silverado 1500 4x4 5.3 with tow package. (no, we don't tow the Jayco with it.)
2018 Surveyor 265RLDS well equipped.
Life in the slow lane is still life.