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Old 08-09-2013, 05:47 PM   #11
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Seann45, I was willing to stay for two or three days,(as I told them) if they will look at it.Sometime in there I am sure someone had five minutes to spare. I don't want to prolong other people who had appoints.I know they sure come first. You would thinks this happen all the time and there are set up for it.What if it was one of Jayco big class C broke down with no appointment.
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Old 08-09-2013, 05:52 PM   #12
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Troutslayer, I used the tarp as a way too get people asking question,so I could tell them about the great service that comes with a 75 thousand brand new rig. Looking back I was a little madder than I sure have been,after getting home and settling down it does seem so bad.
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Old 08-09-2013, 06:53 PM   #13
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Not to doubt or impugn anyone, but this is an Internet forum and we're hearing one side of the story. I agree without an appointment you may not receive immediate service, but that's not just a Jayco "thing". Warranty aside, I'm on the road and have a leak, I'm not waiting for service from anyone, think I would attempt to identify and repair it myself, or call a mobile RV service tech to have a look, then lock horns with Jayco over warranty and reimbursement later.

Like my leaky shower enclosure I discovered in our WhiteHawk. Didn't notice it in the bathroom, discovered it when I saw water dripping from the underside of the exterior where the wall fastened to the floor. I ran the shower until I identified how the water got where it did (**** poor shower enclosure caulking), dried it all out and resealed it. Workmanship issue that should be covered under warranty? Probably, but I wasn't interested in hauling the trailer 30 miles and have it sit on the dealer lot for however long waiting "its turn" when I resolved the problem in two hours.
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Old 08-09-2013, 08:50 PM   #14
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Quote:
Originally Posted by billycuth View Post
We're talking about looking at a problem. If it's a major undertaking then of course you put it off to the side. We're talking about a guy who is out of town, a long way from home here.

It took me two trips to a dealer 3 hours away to have my 16XRB delivered. Both times I had a minimum of 2 hours wait time (first time was 4). In the case of that place, no one would be the wiser, because it was so busy you couldn't tell what was what.

They could have at least looked. They didn't need to treat him like that.
Please understand, I'm not trying to be obstinate or mean here so please take my response in the manner in which it is intended (light hearted). TO ME (and maybe only to me), my priority on a long trip like this would be to get it fixed so I could move on down the road and enjoy my trip. I really would not care if the factory looked at it or not just so it got fixed. Do you see where I am coming from? If the factory took the time to look at it but it didn't get fixed what good would that be? Bud&barb might have felt better but they would have still had the problem.
I'm not sure I understand about the situation when you picked up your RV. You should have had an appointment for the walk-thru and delivery of your unit. If you had to wait and then make a second trip, after you had an appointment, I agree with you. That is not acceptable.
We bought our 5th wheel over the phone from a dealer 6 hours from our house. I sent them a deposit and we made an appointment for me to come pick it up. I showed up at the appointment time (waited about 5 minutes) then had a 4 hour walk-thru and I was on my way home.
I am always wary about sending responses like this because emails (and posts) never have a personal "feel" and so, sound rather harsh. Please understand, this is just my opinion and it's o.k. for others to have same.
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Old 08-10-2013, 08:53 AM   #15
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No matter how you slice it,this is bad service. They did not need to pull a tech of a job to check this out,they have people called service writers whose job is to evaluate problems.
Even if a repair could not be done in a timely manner,the OP probably would have gone away feeling better if they had at least looked and given some suggestions or a refferal to a qualified tech.
Instead they send away a disgruntled customer that hangs a blue tarp on his rig and tells untold number of potential customers of his version of his experience.
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Old 08-10-2013, 04:22 PM   #16
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No matter how you slice it,this is bad service. They did not need to pull a tech of a job to check this out,they have people called service writers whose job is to evaluate problems.
Even if a repair could not be done in a timely manner,the OP probably would have gone away feeling better if they had at least looked and given some suggestions or a refferal to a qualified tech.
Instead they send away a disgruntled customer that hangs a blue tarp on his rig and tells untold number of potential customers of his version of his experience.
Will grant you that if things went as the OP related, it could have been handled better. But again, if you're on the road and have a problem with water intrusion into the trailer, it seems prudent to immediately address it by whatever means necessary rather than risk further damage to as the OP put it "a $75000 new trailer". Take up the issue with Jayco and the selling dealer and if you're out of pocket on the repair, seek reimbursement, either from Jayco or in small claims court. I'm sympathetic to the OP's problem and no it shouldn't happen, but it does. Sure wish I knew the cure to the quality ills in the RV industry....................but no one is immune, not even those multi-million dollar bus conversions, though the frequency of problems with them might be a tad less than the experience of the rest of us.....................
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Old 08-13-2013, 08:36 AM   #17
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Interesting to read all the replies. I remember my Paw stopping in Red Bay with his new class C Allegro in 92 and they took the time to look and fix a problem. I can say that I have had 3 new Greyhawks since 2006, luckily no major probs with the 06 and 11 but our latest 13 has been in the shop since 7/8 and Jayco really has shown no concern. Their " customer service" is not what it was in my opinion. I would not expect to fix at my expense a problem with a new rig. It's why I buy new... Just my thoughts...
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