Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 08-06-2013, 01:10 PM   #1
Junior Member
 
Bud&barb's Avatar
 
Join Date: Jun 2013
Location: COLUMBUS,GEORGIA
Posts: 8
Thumbs down Jayco service dept.Middlebury,In.

Was on my second outing in my new Pinnacle 36RSQS fifth wheel,was headed on 40 day trip to MI.and IN. First stop N.GA. mountains for seven days during July 4th week. Rain serval days and roof started leaking down from the crank up TV antenna in the bedroom.I knew we would be in the factory area of Middlebury,IN.in adout three days,so decide to carry it by the factory service center to get it looked at being the rain had stopped. Got to factory after 4:00 P.M.on Friday.Service center closed, so camped in Shipshewana (7 miles away) waited unto Monday morning and went to service center as soon as they opened. Lady in charge said they was booked up until August,so I asked could someone take five minutes to climb on top to see if the problem was bad or minor ( being I weigh 275 and too heavy for roof).and being I was on a long trip.She so no and gave a name of man in the area that does some of there work.Called him,he wanted only cash paying jobs no warranty work. I go back to Jayco and got the same answer NO. So after that I called the customer service and got them to take my vin number and put a note in the file if I had damage to the bed or bed covers or top Jayco would be lieable.She took down all the info. I can't believe they can't at least spare a man from his job( or smoke broke) for five minutes being I was on the road for so long.I had other issues(exhaust fan in bathroom not working,slides not closing properly and etc,) that I could live with until I got home. So for the rest on the trip about thirty days, every campground I stayed at I put a large blue trap on the roof when not on the road.Made sure to get camp site as close to front of the campground so everyone could see the trap and ask question and I could tell them about Jayco bad service. Back home now will take to dealer Friday.
__________________

__________________
BUD & BARBARA
2013 PINNACLE 36RSQS
2012 F-350 SUPER DUTY 6.7
Bud&barb is offline   Reply With Quote
Old 08-06-2013, 08:43 PM   #2
Senior Member
 
Join Date: Sep 2010
Location: Near St Louis
Posts: 473
Sorry to hear about your experience Bud. Although I understand you didn't have an appointment, I too am surprised they couldn't take a few minutes to at least look at your problem. If I were you, I would call and attempt to speak to their Customer Service Manager. It won't make up for the service, or lack there of that you experienced, but as a Manager myself, I'm always interested in hearing when my employee's have clearly failed to satisfy a customer.
__________________

Jrmay25 is offline   Reply With Quote
Old 08-06-2013, 09:15 PM   #3
Senior Member
 
Join Date: Mar 2012
Location: Le Sueur, MN
Posts: 102
Wow!! I could "maybe" understand if it was an older rig that was way out of warranty, but a brand new rig like yours and they treat you like that? What are the chances that you will buy another one considering how you were treated?
highlife4me is offline   Reply With Quote
Old 08-07-2013, 09:19 AM   #4
Senior Member
 
Join Date: Feb 2013
Location: Maine
Posts: 174
Send a message via Yahoo to mwebber78
That's disappointing but similar to the "oh well go to your dealer" BS I got when I called their customer service line in a situation where our electronic door locked us inside the trailer and wouldn't open. I ended up calling the company who makes the lock - they were apologetic, offered technical advice, and had a new door lock to our campsite in two days... I know I'm a broken record but the service Jayco is peddling isn't the Jayco I bought my popup from 8 years ago.
__________________
Webber Family :campfire:
DW & 2 DD's
2013 Jayco Eagle 334RBTS
mwebber78 is offline   Reply With Quote
Old 08-08-2013, 05:55 AM   #5
Senior Member
 
Join Date: Feb 2012
Location: Myrtle Beach, SC
Posts: 1,261
Could have been a quick dicor fix or antenna defect. wouldnt have taken them a few mins to determin that but i understand no appt=no immediate svc. they would have to do that to everytone who rolled up looking for a quik warranty fix then.
exjay1 is offline   Reply With Quote
Old 08-09-2013, 04:10 AM   #6
Senior Member
 
Join Date: Nov 2011
Posts: 141
Quote:
Originally Posted by exjay1 View Post
Could have been a quick dicor fix or antenna defect. wouldnt have taken them a few mins to determin that but i understand no appt=no immediate svc. they would have to do that to everytone who rolled up looking for a quik warranty fix then.
Makes sense, the quick peak at the problem could have turned into a hour of work. Would not be fair to the owners who had an appointment to push their work back.
Don
Donr827 is offline   Reply With Quote
Old 08-09-2013, 04:53 AM   #7
Member
 
Join Date: Jul 2013
Posts: 43
But they could have at least looked.

I gotta tell you, I am a bit nervous about ever needing service. First off, my dealer is 3 hours away. But on top of that, I had been there twice because they couldn't get me on the road when I signed the documents. They are busy! They must have room for 30 RVs in their service bays and both times I was there they were busy....
billycuth is offline   Reply With Quote
Old 08-09-2013, 09:15 AM   #8
Senior Member
 
Seann45's Avatar
 
Join Date: Jun 2010
Location: Saskatoon Sask Canada
Posts: 9,701
OK lets look at this the other way.. You have an appointment to have your RV repaired.. they pull the guy off of it to go out and check an RV that rolled in with no appointment, as a result you spent an extra day at the dealership (manufacture). How upset would you be at this point? Remember they dont have people sitting there twiddling their thumbs waiting for something to do..
__________________
Seann
2004 Chev Silverado Duramax optioned past the max. 2009 Jayco Eagle 308 RLS 765 watts of solar, 6-6 volt batteries (696 amp hour), 2000 watt (4000 surge) whole house inverter.
175 days boondocking in 2017
215/2016, 211/2015, 196/14, 247/13, 193/12

Seann45 is offline   Reply With Quote
Old 08-09-2013, 09:36 AM   #9
Senior Member
 
troutslayer's Avatar
 
Join Date: Dec 2012
Location: NW AR (God's Country)
Posts: 1,848
If it had been me (easy for me to say now ), I would have asked the customer service person if they would reimburse me the cash outlay for the service work to be done by the outside repairman they recommended. Maybe I'm missing something but that seems to have been a better solution than traveling with a leaking roof and pulling a tarp out to cover the roof for the next 30 days. Maybe you asked them if they would reimburse you and they said "no"???
__________________
Skip

2012 Eagle Super Lite HT 26.5RKS
2005 GMC 2500 SLT HD D/A
troutslayer is offline   Reply With Quote
Old 08-09-2013, 10:38 AM   #10
Member
 
Join Date: Jul 2013
Posts: 43
We're talking about looking at a problem. If it's a major undertaking then of course you put it off to the side. We're talking about a guy who is out of town, a long way from home here.

It took me two trips to a dealer 3 hours away to have my 16XRB delivered. Both times I had a minimum of 2 hours wait time (first time was 4). In the case of that place, no one would be the wiser, because it was so busy you couldn't tell what was what.

They could have at least looked. They didn't need to treat him like that.
__________________

billycuth is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 10:16 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.