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Old 03-29-2011, 04:51 PM   #1
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Jayco Warranty and Water Infiltration

When I picked my TT up Saturday from the Jayco dealer (had some warranty work done) the service manager went over roof care and sealant maintenance. He explained that you need to look for cracks in the sealant, and if you see 'em it's time to reseal.

I mentioned that I figured that during the first two years, in the warranty period, that any leaks and damage from leaks would be covered repairs. What he told me totally caught me off guard.

He said that any damage from leaks from cracked seals are NOT covered under the Jayco warranty. The responsibility to keep the sealants in good condition is considered owner maintenance by Jayco, and not a part of the 2 year warranty coverage plan.

Have any of you heard that?
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Old 03-29-2011, 05:13 PM   #2
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Yep. Its in the warranty that you have to maintain the seals. These warranties are very limited. All it takes is one crack in the Dicor sealant on the roof to create a leak. A good buddy of mine just found a leak around his skylight. There was a crack in the sealant there and the plywood and ceiling was wet. But his rig is 3 yrs old. I saw a thread one time on RVnet where a guy had water damage due to seals leaking with another manufacturer and they told him the sealants were only guaranteed for 90 days, said it was his fault, and denied the claim!
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Old 03-29-2011, 05:13 PM   #3
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Someone at sometime somewhere in the life of this forum posted about learning the hard way not to make checking roof seals a routine. I know that was one thing that the previous service manager at our dealer tried to emphasize to us. He suggested checking every six months or before and after winterizing, etc. So far we have been diligent with the checks
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Old 03-29-2011, 06:12 PM   #4
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I am doing the same thing every six months. I just did my roof last week and will do it again and check the caulking this fall.
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Old 03-30-2011, 12:54 AM   #5
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So in other words the rubber roof is guaranteed but the caulking isn't.
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Old 03-30-2011, 03:55 AM   #6
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According to my dealer, the rubber roof warranty is only good if you apply the proper cleaner/treatment twice a year during the warranty period. A pain yes, but much cheaper than having to pay for a new roof.
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Old 03-30-2011, 09:41 AM   #7
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Mine is now out of warranty, but it makes me want to go ahead and wrap the roof with Eternabond as a preventative item. I mean a crack that can leak could be so small you are not even going to see it. Anyone used Eternabond and done a complete wrap?
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Old 03-30-2011, 11:32 AM   #8
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Quote:
Originally Posted by clutch View Post
So in other words the rubber roof is guaranteed but the caulking isn't.
You got it in a nutshell
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Old 04-01-2011, 06:32 PM   #9
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I used Eternabond on my roof. I have half my seals covered in the tape, and plan on getting the other half done this year.
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Old 04-02-2011, 10:39 AM   #10
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It's the same as the warrentee on your car/ truck, you are required to maintain that vehicle at your expense oil, filters etc.
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