Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 08-03-2012, 01:08 PM   #1
Senior Member
 
cekkk's Avatar
 
Join Date: Nov 2010
Location: Murrieta
Posts: 2,421
Jayco Warranty Experience

Returning from our RV club's weekend campout we lost our Eagle's brakes, with the controller showing an overload, or short code. As we were climbing from 6k to 9k feet, our home, it was not a major problem. But heading back down to a dealership for warranty work would have been unsafe. So having a reliable horse trailer dealer near our home I took it there, thinking the problem was probably in my TT's connection to the TV.
But the mechanic traced it to a broken clip under the trailer that had allowed a wire to fray. I told them to go ahead and fix it, and then submitted my bill to Jayco with an explanation for not having contacted them in advance.

Customer service wrote me this week and essentially said the check is in the mail. There was no hesitation. It's pleasing to do business with a firm that is capable of making what was probably an exception to their guidelines due to the circumstances. So many firms tie their employees' hands and force them to go by the book, regardless of the resulting negative publicity.

It's worth noting that this occurred in our second year of warranty. We'd have been out of luck with most manufacturers with their one-year warranties.
__________________

__________________
'11 Eagle 320RLDS
'02 F350 PSD Dually 4WD
DW's Ride, '13 Expedition
cekkk is offline   Reply With Quote
Old 08-03-2012, 01:42 PM   #2
Site Team
 
Denise's Avatar
 
Join Date: Jul 2009
Location: Mostly the US
Posts: 10,004
Glad to hear you also had a good experience during the second year of warranty.

I'm one that can say that my (ongoing) brake issue was finally resolved by a local brake shop that specializes in horse trailers! And not our Jayco dealer (update posts made along the way here on JOF).

Our tt was built during a short period where defective brakes were supplied by Dexter. Well after a year of allowing dealer to resolve issue, we finally contacted Dexter direct. They authorized the work to be done locally (and actually found the local shop for us). Due to the fact that this had been the fourth attempt to fix it, Dexter actually paid to send the guy to our house to make the 'fix'. I can tell you that I was pleased that Dexter followed through with the 2nd year warranty for us.
__________________

__________________
moderator
Denise, DH, grandkids, and two rescue pups
-2016 Jay Flight 29QBS Elite
-2016 Ford F-250 XLT 4x2, 6.2L EFI V8, 4.30 Elec Lock, Heavy duty Alt
Denise is offline   Reply With Quote
Old 08-03-2012, 05:12 PM   #3
Senior Member
 
cekkk's Avatar
 
Join Date: Nov 2010
Location: Murrieta
Posts: 2,421
All this positive stuff is good to hear. I have a punch list of minor issues and plan on taking them all in for one visit after I winterize in September. Yeah, I sleep better getting that job done the first week or ten days of September. We'll be all ready to head south in December.
cekkk is offline   Reply With Quote
Old 08-03-2012, 06:06 PM   #4
Senior Member
 
Lsuduke's Avatar
 
Join Date: Apr 2012
Location: Rochester, NY
Posts: 196
Thanks for sharing your experience, makes me happy I chose the Jayco...
__________________
2010 Saturn Outlook
2013 Jayco 228BH
Husband and father of 2
Dogfather to Yoshi our rescue German Shepherd
and Alley our husky mix rescue
Lsuduke is offline   Reply With Quote
Old 08-03-2012, 08:13 PM   #5
Senior Member
 
RickAE's Avatar
 
Join Date: Apr 2012
Location: Evans, Ga.
Posts: 305
. I'm happy to know Jayco stands behind their product..I'm very glad to hear you got home safely.
__________________
2016 Ford F-250 Lariat 6.7L V8 Diesel
2013 Jayco Whitehawk 26DSRB
Rick
US Army
VN.71-72
RickAE is offline   Reply With Quote
Old 08-03-2012, 10:38 PM   #6
Senior Member
 
Join Date: Jan 2011
Location: Arizona City
Posts: 5,082
Glad everything worked out for you Craig. The dealer replaced a seal around one of the slideouts last month and no problem what so ever. Jayco knows how to keep their customers happy. And keeping repeat customers.
__________________
2011 jayco 33rlds, 2002 Ford excursion, v-10, 3:73 gears 4x4 mine. 2008 Suzuki sx-4, hers. Retired Air Force, now Retired.
Parcany is offline   Reply With Quote
Old 08-04-2012, 12:14 AM   #7
Senior Member
 
glsimms's Avatar
 
Join Date: Jun 2012
Location: Southern Indiana
Posts: 1,325
I'm glad to hear you got a positive resolution to your brake problem.

I do have a Jayco warranty question however. We just bought a new Jayco hybrid TT. We did not purchase it from our local Jayco dealer mainly because it was a model (the X23B), they do not stock. And also their main TT line is Coachmen and I think Jayco is their "secondary line". We ended up purchasing it from an out of state dealer. If my TT needs warranty work, is my local dealer obligated to do it, even though we did not buy from them? According to the dealer we did buy from, our local dealer is obligated to do warranty repair(s). Is this true?
__________________
2017 Some Other Brand (SOB)
2013 Jayco Jay Feather X23B (She Gone)
2014 Ford Expedition
Gerard
glsimms is offline   Reply With Quote
Old 08-04-2012, 07:26 AM   #8
Senior Member
 
RickAE's Avatar
 
Join Date: Apr 2012
Location: Evans, Ga.
Posts: 305
glsimms, most likely it is true, the dealer is obligated to do the warranty work, but I have found in the past if you didn't buy it from that dealer his customers come first. you might be put in line behind them. Or they may be happy to get the business.
__________________
2016 Ford F-250 Lariat 6.7L V8 Diesel
2013 Jayco Whitehawk 26DSRB
Rick
US Army
VN.71-72
RickAE is offline   Reply With Quote
Old 08-04-2012, 08:18 AM   #9
Senior Member
 
glsimms's Avatar
 
Join Date: Jun 2012
Location: Southern Indiana
Posts: 1,325
Quote:
Originally Posted by RickAE View Post
glsimms, most likely it is true, the dealer is obligated to do the warranty work, but I have found in the past if you didn't buy it from that dealer his customers come first. you might be put in line behind them. Or they may be happy to get the business.
That's what I thought too.

Hopefully, I won't be needing it (very often)!!
__________________
2017 Some Other Brand (SOB)
2013 Jayco Jay Feather X23B (She Gone)
2014 Ford Expedition
Gerard
glsimms is offline   Reply With Quote
Old 08-04-2012, 10:55 AM   #10
Senior Member
 
cekkk's Avatar
 
Join Date: Nov 2010
Location: Murrieta
Posts: 2,421
I think if you call a dealership's service dept. and ask politely when it would be convenient for them to work on your rig you will find out if you want to have them working on it in the first place. Our "home" dealer is a thousand miles away. But one a hundred miles out did make a couple adjustments in a timely manner, and the local Camping World has a warranty man that I've spoken to and he was happy to do the work IF I'd schedule it for a quieter time of the year, which I will do. And that CW doesn't even carry Jayco, although I suspect they are affiliated with another CW in the state that does.

When we were shopping for our last rig I was talking to the service manager of a small but old dealer nearest to us. He told me he had just turned away a man who wanted some warranty work done on a trailer he'd purchased elsewhere, even though it was a brand they carried. That was enough for me, and I'll never consider giving that outfit any of my money. I think a service department's willingness to do the work is far more important than whether they are required to do so.
__________________

__________________
'11 Eagle 320RLDS
'02 F350 PSD Dually 4WD
DW's Ride, '13 Expedition
cekkk is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 12:25 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.