Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 06-25-2020, 03:17 PM   #1
Junior Member
 
Join Date: Jun 2019
Location: Woodland Park
Posts: 8
Jayco warranty is worthless.

JAYCO WARRANTY IS WORTHLESS. They build a nice looking trailer with a lot of great amenities. They brag about their 2-year warranty. We have had furnace, water heater, fireplace, electrical, and slide issues. Warranty is only good if you can take it back to the dealer you bought it from. Other JAYCO dealers around the country want it to be left with them for what would be weeks or even months before they could 'get to it'. A corporate spokesman said that is how their "warranty service works". We could not take it back to the Texas dealer-Texas was on lockdown and we would have had to quarantine for 2 weeks and the dealer would have to have the trailer for two weeks without anyone going in or out before they could look at it. AND one of our slides would not retract so traveling with it partially extended did not seem an option. We had the work done by a local RV dealer who was not a Jayco dealer and submitted the bill to Jayco. They refused to reimburse us. My husband has lung disease (due to uranium exposure while working in the mines) and going to Texas from rural Oklahoma would be life-threatening because Texas is a hot spot for COVID. Jayco spokesperson said that is not something Jayco has any control over. So, just know, if you buy a Jayco (ours was a brand new luxury one and we paid cash) you are on your own if you need to have work done on it.
__________________

Judymusuc is offline   Reply With Quote
Old 06-25-2020, 03:27 PM   #2
Senior Member
 
Join Date: Feb 2011
Location: Gilmer, Texas
Posts: 825
I really don't understand WHY you didn't drive down to dealer here in Tx you purchased from then turned around back to Ok. You living in it or something else ? My Jayco guy has never closed.
Is there no Covid in Ok ?
__________________

__________________
S.A.Young
2011 321RLTS
2012 Chevy duramax dually
poohbear is offline   Reply With Quote
Old 06-25-2020, 03:30 PM   #3
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 8,954
Quote:
Originally Posted by Judymusuc View Post
JAYCO WARRANTY IS WORTHLESS. Warranty is only good if you can take it back to the dealer you bought it from. Other JAYCO dealers around the country want it to be left with them for what would be weeks or even months before they could 'get to it'..
You will find many posts on JOF where JAYCO has authorized a mobile tech to do the warranty repairs or even other RV service centers. You have to contact JAYCO first or the manufacturer of the product in question first (furnace, fridge etc) I personally have had warranty work approved (a bad air conditioner) while parked at FORT WILDERNESS and JAYCO paid, but I called them and COLEMAN first. If you use the correct approach they will work with you and reimburse you.
__________________
DISNEY LOVERS
Grumpy is online now   Reply With Quote
Old 06-25-2020, 03:36 PM   #4
Senior Member
 
RAurand's Avatar
 
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,533
Taking the RV to a local RV dealer could have been OK... BUT...Herein lies the catch.... Like GRUMPY said... You got to get Jayco involved FIRST. Call Jayco customer service, give them the VIN number and send them documentation and pictures. Then explain the situation and if they give you the ok to go to someone else, they will either pay them directly or reimburse you.

When I had warranty issues, my Jayco dealer was an hour drive away but there was a local (non Jayco) dealer 6 minutes from my house. I called Jayco customer service, told them the issues. Sent pictures and documentation. Long story short, Jayco had that dealer fix my issues under Jayco Warranty.
__________________

2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, GoodYear Endurance ST225/75-15 Load Range E
RAurand is offline   Reply With Quote
Old 06-25-2020, 04:33 PM   #5
Senior Member
 
EA37TS's Avatar
 
Join Date: Sep 2019
Location: Chester
Posts: 752
You claim there was a slide issue with the slide being partially extended and not able to retract it. for something like that a call to the manufacturers warranty department will normally result in authorization to hire a mobile tech. You will normally have to pay the mobile tech up front and submit the invoice for reimbursement.

Happened to us on our shakedown cruise in the Challenger. The slide got jammed partially extended. Called Thor explained the situation and had a mobile tech out the next day.

Also, a call to Jayco could result in them finding a dealer closer to you that is willing to work with you.
__________________
Dave
US Army (Ret)
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk TOAD
EA37TS is offline   Reply With Quote
Old 06-25-2020, 04:38 PM   #6
Senior Member
 
Stingray75's Avatar
 
Join Date: Jan 2014
Location: Black River Falls, Wi
Posts: 1,037
The issue isn’t specific to Jayco. The selling dealer will more often than not get you in sooner - they favor their direct customer before others. Add COVID to the mix and all bets are off.
__________________
2019 Pinnacle 36 FBTS
2016 Silverado 3500 CC SRW DuraMax/Allison
1975 Corvette for the sunny days n dry roads
2017 RZR for the rainy days n muddy roads
Stingray75 is offline   Reply With Quote
Old 06-25-2020, 04:41 PM   #7
Junior Member
 
Join Date: Jun 2019
Location: Woodland Park
Posts: 8
Our tech called them.... they refused to talk to him. My husband talked to them. They said we HAD to take it to Texas dealer where we bought it.
Judymusuc is offline   Reply With Quote
Old 06-25-2020, 04:41 PM   #8
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: Charleston, SC
Posts: 17,179
I wish you had joined us here sooner, maybe we could have helped you as others have already explained the procedure.

We can only advise you to chalk it up as a life lesson. Jayco techs are not the ones who answer the customer service line or authorize mobile techs.
__________________
Moderator
2011 351RLTS Eagle, Mor/Ryde suspension & pin box, Hughes PWD50 Power Watchdog
06 F350 Lariat PSD SRW, LB, CC, EGR delete kit, 16K DrawTite hitch, Timbrens, TST TPMS
2017 GMC Terrain (future TOAD)

Can't find what you're looking on JOF? Try:Jayco Owners Forum Custom Google Search
norty1 is offline   Reply With Quote
Old 06-25-2020, 04:46 PM   #9
Junior Member
 
Join Date: Jun 2019
Location: Woodland Park
Posts: 8
My husband talked to a tech at JAYCO who told him to find a local or mobile repair service. Then when we took it to local RV dealer the person on the other end said no one would have authorized this and that person was no longer working for Jayco.
Judymusuc is offline   Reply With Quote
Old 06-26-2020, 10:15 AM   #10
Senior Member
 
AKRUEBBE's Avatar
 
Join Date: Apr 2018
Location: Umatilla Marina & RV Park, Umatilla, Oregon
Posts: 2,227
Quote:
Originally Posted by Grumpy View Post
You will find many posts on JOF where JAYCO has authorized a mobile tech to do the warranty repairs or even other RV service centers. You have to contact JAYCO first or the manufacturer of the product in question first (furnace, fridge etc) I personally have had warranty work approved (a bad air conditioner) while parked at FORT WILDERNESS and JAYCO paid, but I called them and COLEMAN first. If you use the correct approach they will work with you and reimburse you.
x2 Never had a problem but you have to call first.
__________________
AL & JANET KRUEBBE
2019 PINNACLE 37RLWS
2018 NORTH POINT 315RLTS (TRADED)
2017 RAM 3500 DRW DIESEL/AISIN 4.10 AIR BAGS
B&W COMPANION TURN OVER BALL HITCH
Formerly from Sequim, WA
AKRUEBBE is offline   Reply With Quote
Old 06-26-2020, 10:20 AM   #11
Senior Member
 
Vicr's Avatar
 
Join Date: Apr 2016
Location: Snohomish
Posts: 1,145
x3. Never had a Jayco warranty issue. They took care of everything. CALL JAYCO FIRST NOT YOUR DEALER.
Vicr is offline   Reply With Quote
Old 06-26-2020, 11:06 AM   #12
Senior Member
 
Join Date: May 2016
Location: Milpitas
Posts: 984
The RV industry is a challenge, especially if this is your first RV and you do not understand that this industry is not like the car industry. There are not enough service bays, not enough dealers to service all the RV's, and RV's are more complex then ever. My Dealer, who is a very successful dealer, always is challenged to keep service flowing and they have 28 service bays. Which of course means many people from around the area go there for service. But your comments about the Jayco Warranty being worthless is just not accurate or fair. After 20 months of ownership Jayco replaced our entire roof when just one small section of it failed. They also completed a number of other repairs during the warranty. I understand your frustration, especially while being on the road. Others should learn from the posts above how to deal with warranty issues while traveling. My experience is that when you call the Jayco factory they always respond. For my roof issue, my dealer did have to go to bat for me but in the end, Jayco did the right thing. Even after our warranty has expired I still call Jayco for advice if I need a repair while traveling.
__________________
X2019 Chevy express 2500 Van Coversion. 2017 Jayco 23MRB: 26' total and Glacier Package. 2 Renogy solar panels. Married 45 years. Aki the "mutt," 13 years old "Excited to learn new things everyday and humbled by those who offer to help."
travelingjw is offline   Reply With Quote
Old 06-26-2020, 04:25 PM   #13
Senior Member
 
Join Date: Mar 2018
Location: Boiling Springs
Posts: 337
Jayco warranty is one of the best. Ask any dealer ad they will tell you Jayco is the best to deal with. Like others have said, don’t be afraid to call Jayco yourself.
I have just hit the end of my 2 year warranty and can say they have covered everything from painting the front cap, air conditioner replaced, slide out topper Replaced, brakes replaced, bathroom vanity replaced, plus other items. Hope she is all fixed now.
__________________
RipinSC
2019 Eagle FW 321RSTS
2015 GMC 2500 HD 6.0 Gas
RipinSC is offline   Reply With Quote
Old 06-26-2020, 05:46 PM   #14
Senior Member
 
Join Date: May 2016
Location: Way down here........FL
Posts: 1,932
Quote:
Originally Posted by Grumpy View Post
You will find many posts on JOF where JAYCO has authorized a mobile tech to do the warranty repairs or even other RV service centers. You have to contact JAYCO first or the manufacturer of the product in question first (furnace, fridge etc) I personally have had warranty work approved (a bad air conditioner) while parked at FORT WILDERNESS and JAYCO paid, but I called them and COLEMAN first. If you use the correct approach they will work with you and reimburse you.
^X2
__________________
Jack

2016 Pinnacle 36 KPTS
2016 F350 Lariat CC LB dually 6.7
jasum is offline   Reply With Quote
Old 06-26-2020, 09:47 PM   #15
Senior Member
 
RetiredOne's Avatar
 
Join Date: Apr 2019
Location: Ocean County
Posts: 2,311
Quote:
Originally Posted by travelingjw View Post
The RV industry is a challenge, especially if this is your first RV and you do not understand that this industry is not like the car industry. There are not enough service bays, not enough dealers to service all the RV's, and RV's are more complex then ever.
I think this is where part of the issue lies. People expect RV dealers to be as good and efficient as car dealer. Problem is, they're not even close. So people expect the same type of attention to issues and quick service that they get with their cars, then get pissed when they find out how inferior RV dealers are.

Quote:
Originally Posted by Vicr View Post
x3. Never had a Jayco warranty issue.
Me neither... I've had plenty of issues DURING the warranty period, but never had to deal with Jayco or my dealer about them. I've just fixed them myself, without getting either Jayco or the dealer involved.

I could see, going in, that these RV dealers are really questionable, so I planned from day one to fix my issues myself. I don't have to have multiple phone conversations with the dealer, leave my rig parked for weeks, waiting for the dealer to finally fix the problem.

I also don't have to deal with a drunk technician screwing up more than's already broken. I just walk out to my driveway, and fix the issue the right way, eliminating tons of time, stress and more inferior workmanship.
__________________
----------------

2019 Redhawk 24B

RetiredOne is offline   Reply With Quote
Old 06-26-2020, 10:36 PM   #16
Senior Member
 
Join Date: Feb 2014
Location: MD
Posts: 3,681
OP has started 6 posts in the last year with problems seeking info and this Is the first time she has followed up... No other activity. Seems odd to me. Good luck I guess and sorry to hear of your issues....
__________________
2017 JayFlight 28BHBE
2014 JayFlight Swift 264BH (Sold)
2007 GMC 2500 Sierra Classic Crew Cab LBZ Duramax / 6spd Allison
SouthCo is offline   Reply With Quote
Old 06-27-2020, 02:40 AM   #17
Senior Member
 
Thomson's Avatar
 
Join Date: Aug 2018
Location: Prescott Valley, AZ
Posts: 367
We know how you feel. For over two years we have had nearly 50 problems on ours. Part of the problem was we believed the person doing the PDI who said he checked stuff he really didn't. I am cripple and appreciate your problems and limitations. I doubt we will buy another RV because of our age. However, we tell anyone we meet, before taking delivery check EVERYTHING, and spend the night in it on their site. Take showers, cook, run DVD, check, check, check. Share your story as well as making a PDI themselves.
__________________
Cliff and Annette
2019 Jayco 315RLTS Northpoint
Thomson is offline   Reply With Quote
Old 06-27-2020, 07:55 AM   #18
Senior Member
 
Bobs A Class's Avatar
 
Join Date: Oct 2012
Location: Mission, TX
Posts: 174
I, and many I know, have had different experiences with Jayco. First and foremost, you have to pick a good dealer, who will work these issues for you. Last resort is to have a non-Jayco repair facility do the work with prior approval of Jayco. Sometimes you have to reach the right person at Jayco who will make things happen. You’ll know him/her when you talk to him/her.
__________________
Me, Mrs., Maggie
and Ted the pup
2015 Precept 31 UL
2015 Equinox, Blue Ox Avanta LX
Bobs A Class is offline   Reply With Quote
Old 06-27-2020, 09:35 AM   #19
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 639
I bought my Jayco at a remote dealer (about 6 hours away) and then the next spring tried to get into one of the three local Jayco dealers for servicing and getting ourselves established and basically told they couldn’t help us.

I had a lengthy email train with Jayco about it because my really local RV Center (less than a mile away) who was not Jayco affiliated had been giving me excellent service for the past several years and was willing to work on the trailer for regular maintenance and repairs. I finally came to an agreement with Jayco that my choice of repair center was ok, but all warranty work was to be agreed upon before doing the work which I found totally reasonable.

No issues since
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
colby is offline   Reply With Quote
Old 06-28-2020, 07:58 AM   #20
Junior Member
 
Join Date: Jan 2020
Location: Zepherhills
Posts: 9
I bought my Jayco Embark at RV 1 in Tampa Fl and wasn’t happy with their service so I took it to Lazy Days down the road apiece and they did the warranty work with no problem. By the way they did a great job. Their Sevice man was great.
__________________

Danny G is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 10:12 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.
×