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Old 04-04-2015, 10:48 AM   #21
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IMO I think the dealer's initial obligation is to "their" customers. As a customer I would expect them to put me before "non-customers". If I'm a dealer and have 10 TTs needing service when the camping season starts, those who bought from me will get serviced first.
I understand your thought pattern, but they are also a SERVICE center for a brand/manufacturer and all I'm saying is that if they want to have an attitude and play some kind of power trip game just because I bought elsewhere I do not agree with it, and I'm sure that many many others don't either.
There's a big difference in treating your buying customers right and treating others like they don't deserve the same courtesy and service.
They had the exact same opportunity to sell me an RV as the guy that did.

When it's all said and done, if I have to drive 6hrs back to the dealer I bought it from to get proper and timely service then I will. But you can bet everyone I know and everyone on every forum I can sign up on will know to avoid the dealer that forced me to do it. Word of mouth is one of the most power things there is in any business.
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Old 04-04-2015, 10:54 AM   #22
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Jayco was definitely not happy that one of their dealers was charging for warranty work. I agree that if you service a certain brand you should service all rigs coming in timely. If they want to service the ones bought there first I don't necessarily have a problem with that, as long as they remain timely. I bought a Jayco, a nationwide brand, not a no-name one off, and should be able to expect service anywhere in the Jayco network.
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Old 04-04-2015, 11:16 AM   #23
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I spoke with Manteca Trailer and Motorhome in Manteca, CA about getting the work done, and was told that they charge an hourly "inspection fee" that is hourly at $140 per hour. They told me that with my list, it would take "about two hours" to look at the unit and submit to Jayco, meaning I would be paying almost $300 to have warranty work done.
Sounds like this dealer was trying to "double dip" on your warranty work. Probably treat anyone they think they can this way. Shame on them.
Good for you calling Jayco.
I've been pleased with my after sale interaction with Jayco.
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Old 04-04-2015, 11:18 AM   #24
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Originally Posted by djtho1 View Post
Jayco was definitely not happy that one of their dealers was charging for warranty work. I agree that if you service a certain brand you should service all rigs coming in timely. If they want to service the ones bought there first I don't necessarily have a problem with that, as long as they remain timely. I bought a Jayco, a nationwide brand, not a no-name one off, and should be able to expect service anywhere in the Jayco network.
I could not agree more, well said...
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Old 04-04-2015, 11:47 AM   #25
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Many posts in this thread mention something to the effect that "Jayco would be upset if they knew how certain dealers are handling warranty work" or "the RV industry needs to address this".

I certainly wish the RV industry worked more like the automotive industry with respect to warranty, but it doesn't and it doesn't appear that any mfg is doing anything about it. This isn't a new problem. This problem developed with low overhead internet dealers many years ago and doesn't appear to be changing.

Like it or not it is something that everyone should be aware of and consider when making purchasing decisions. This should not be the only consideration, but certainly a consideration.
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Old 04-04-2015, 11:51 AM   #26
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x2 on clubhouse's post!
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Old 04-04-2015, 12:24 PM   #27
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If I showed a dealer quotes from other dealers and asked if they could match or come reasonably close and their response was no and if I bought somewhere else they would not work on it then it would be hard for me to continue the proceedings from there. I do understand them working on their customers first, but not outright refusing others that did not buy there....But that`s just me. Some dealers will not budge much from MSRP, have experienced that one myself.
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Old 04-04-2015, 10:36 PM   #28
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So, what do you guys (or gals) think about a camping family who has a breakdown 1000 miles or so from their purchasing dealer? Do (or should) they get any kind of consideration at all, or just "too bad, so sad"?
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Old 04-04-2015, 10:42 PM   #29
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Depends on the dealer. I worked with an excellent service manager up in Washington who would put those emergency repairs first to get people back on their trip. Most would not do that, unfortunately. Clubhouse was right about how the manufacturers/dealers work, and it won't change until there is enough pressure from the buying public to force it. Threads such as this, word of mouth, spreading the word about bad dealers and not buying from them, and calling Jayco when there is an issue will eventually force a look see into it.
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Old 04-04-2015, 10:55 PM   #30
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So, what do you guys (or gals) think about a camping family who has a breakdown 1000 miles or so from their purchasing dealer? Do (or should) they get any kind of consideration at all, or just "too bad, so sad"?
I think even dealers understand the difference between a local customer buying out of the area compared to an out of the area traveler in a pinch. Besides what you are talking about can't be that common -- a family traveling thousands of miles from home in a warranty covered unit. If that is even 1% of the service requests I would be shocked.
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