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Old 04-05-2015, 12:13 AM   #31
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I have to admit it has been very fortunate for us that our local Jayco dealer (Voyager RV, Winfield,BC) had the best deal in western Canada for our 28BHBE. We saved over 20% off MSRP, and the small amount of warranty work needed was taken care of quickly. Tiz very nice that they are just 15 minutes up the road.
We stop by frequently to pick up supplies (TP, cleaners accessories, etc). Always friendly and good service. The discount helps too
Voyager RV Centre | Largest RV Dealer in BCs interior | Kelowna BC - Buy New or Used RVs

We also bought our camper there.
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Old 04-05-2015, 12:28 AM   #32
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As I stated in another post, this isn't only a RV issue. I worked for 25 years at an automotive dealership and that dealer always put their customers first, as well as discouraged the people who would drive 100 miles to save $50 or $100 because someone showed their quote and the other dealer beat it by a few dollars. They also had a preferred labour rate for customers who purchase from them. Warranty from the manufacturer does not always cover the full costs of warranty work performed so the dealer is often not interested in doing warranty work that they know they will lose money on. I just don't really understand why people don't understand that if they take the big dollar purchase to another dealer and then come back with the nickle and dime work that the dealer wont bow to them and fall down trying to please them!
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Old 04-05-2015, 06:57 AM   #33
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As I stated in another post, this isn't only a RV issue. I worked for 25 years at an automotive dealership and that dealer always put their customers first, as well as discouraged the people who would drive 100 miles to save $50 or $100 because someone showed their quote and the other dealer beat it by a few dollars. They also had a preferred labour rate for customers who purchase from them. Warranty from the manufacturer does not always cover the full costs of warranty work performed so the dealer is often not interested in doing warranty work that they know they will lose money on. I just don't really understand why people don't understand that if they take the big dollar purchase to another dealer and then come back with the nickle and dime work that the dealer wont bow to them and fall down trying to please them!
We aren't talking $50 or $100. Some people like me saved $3500 on my first and close to $6000 on my second purchase.
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Old 04-05-2015, 09:11 AM   #34
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I did buy local when I was in Ohio, but we are in California for awhile, and now is when the camper needs work. If I was back in Ohio I would take it back to the dealer I bought from but that is simply not an option due to the 2600 mile distance.
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Old 04-05-2015, 11:13 AM   #35
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I find this all very interesting. I mean, how does a dealer who says he will service his purchasing customers first work? Does your RV sit until he has no other purchasing customers left to perform work on or does he just put you back a little further in line as penance for not buying from him?
I ran into a couple who had an older trailer up in PEI last year who had some problems with their suspension while on vacation. They were several hundred miles from home and just drove into the closest dealer to see if he could take a look at it. They told the dealer that they would pay for him to just look at it and tell them how much of a problem it really was. The dealer asked if they purchased from them (they hadn't), at which time the dealer said, "take it back to your own dealer or wait 3 weeks". Nice guy!
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Old 04-05-2015, 12:57 PM   #36
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We aren't talking $50 or $100. Some people like me saved $3500 on my first and close to $6000 on my second purchase.
Yes I did see the numbers that you were quoting but i was saying the difference that i have seen people drive 100 miles to save and then show up at the local dealer expecting as good or a lot of times better service than the people who did buy from there. But look at it this way it's a good thing you saved $3500-$6000 at the out of town dealer it will help pay the fuel to run it back out of town for service if the local dealer is too busy with his own customers.
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Old 04-05-2015, 01:13 PM   #37
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Originally Posted by troutslayer View Post
I find this all very interesting. I mean, how does a dealer who says he will service his purchasing customers first work? Does your RV sit until he has no other purchasing customers left to perform work on or does he just put you back a little further in line as penance for not buying from him?
I ran into a couple who had an older trailer up in PEI last year who had some problems with their suspension while on vacation. They were several hundred miles from home and just drove into the closest dealer to see if he could take a look at it. They told the dealer that they would pay for him to just look at it and tell them how much of a problem it really was. The dealer asked if they purchased from them (they hadn't), at which time the dealer said, "take it back to your own dealer or wait 3 weeks". Nice guy!
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In my experience when booking appointments most dealers seldom book 100% of the available service time. This leaves emergency time for taking care of either a last minute appointment by their own customer, a sold unit that needs to be rushed out or for an emergency breakdown (most dealers will not turn away travelers from out of town who are traveling through, I personally have gone back in at night or on the weekend to get someone back on the road who was in a pinch and had broke down). That being said someone who chose to buy out of town for what ever reason will not get any of that set aside time. They will be booked at the end of the list and will be taken care of when ever their appointment comes up.
Not saying that this happens everywhere but nothing pisses of the sales staff in the dealer more than having their customers sitting waiting while a unit that was bought out of town is being serviced! At some places its almost like family and for most people family comes first.
Another thing that I have used is if one of my customers is broke down out of town I will use my contacts at other dealers to try and get a favour out of them to look after my customer as I would.
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Old 04-05-2015, 02:24 PM   #38
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Here is my post from last Summer, somewhat relevant to the thread:

Buying away from home is kind of a crap shoot. I bought mine 430 miles away at RVdirect Albany because I tried two dealers (still around 100 miles away, no local dealers here) one was 4 grand higher, and I did not get a warm and fuzzy feeling from the salesman. He quoted me a price, and said that was it and they "were selling like hotcakes at that price". Keep in mind this is Summer of 09, heart of the financial crisis, and one of the worse RV sales years ever. I`m not stupid. Tried another one, filled in the "request a quote" site on their web page twice on two units. Never heard back from them. Did not want to sell very badly did they?

I have been lucky, in nearly 5 years my unit has not been back to a dealer for any reason. Any issues have been minor in nature and I have taken care of myself. That being said I have always wondered what the course of action would have been if I had encountered a major warranty problem. And some of the larger 2-4 slide units are much more complex then my humble 28BHS. More to go wrong, so more chance of warranty work requirements.

So my conclusions after being active on this forum for 4+ years and seeing what members post as their experiences:

Some that bought from a distance have posted that they had their units serviced under warranty by RV repair/service facilities that do not sell RV`s.
And others were able to get the local Jayco dealer to service it even though they bought elsewhere. Still others as posted were denied service altogether or put on a long waiting list. And of course a great many of us never have a need for warranty work, and are quite handy and willing to do many things ourselves. But some are not mechanically inclined, or physically able to work on their units.

So as I say, its a crap shoot what your experience will be like. Its not like buying a Ford or Chevy. You could call Jayco and see what services are available in your area. I would have preferred to make a "local" deal, even if it was 1500 more, but it was not to be so I made the trip. Next time I will try to buy closer to home again first, but will have a quote from RV direct in hand just like last time. If they are willing to work, meet me in the middle and talk to me with respect, a deal will be made closer to home!
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Old 04-05-2015, 04:54 PM   #39
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Rv direct albany
Was 15k less than next best dealer price. Only a total of three other jayco dealets in the state of nj.
They treated me great..also my extended warranty allows me to go to any rv dealer or service center after the two year.
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Old 04-05-2015, 07:09 PM   #40
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I had another brand last year before we bought a Jayco 19RD . The toilet valve broke and was squirting water all over. We called the manufactor ,we were 200 miles from home.They said take it to Trailer Hitch RV in Nipoma about 3 miles away . TH said if you didn't buy it here no work. We traded that trailer still broken for a Jayco. So far (4 months) no problems.
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