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Old 04-03-2015, 08:29 PM   #1
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Jayco Warranty Work

Since I have been critical of Jayco in the past about a couple of things on my trailer, I thought it only fair to report when they do something well.

We own a 2015 Seismic 3712. We have a "punch list" of things that need done, but are not near the dealer we bought it from (we bought in Ohio and are currently in California). I spoke with Manteca Trailer and Motorhome in Manteca, CA about getting the work done, and was told that they charge an hourly "inspection fee" that is hourly at $140 per hour. They told me that with my list, it would take "about two hours" to look at the unit and submit to Jayco, meaning I would be paying almost $300 to have warranty work done.

I called Jayco and asked about this practice, and a very nice lady told me that although they cannot do anything about it because they do not own the dealership, they do not think that their customers should have to pay to have warranty work done, and gave me the number of another dealer they thought could do the work. I was also told that if I cannot find a dealer within a reasonable distance, they would approve someone to come to me to look at my unit. Basically, they politely told me to tell the first dealer to pound sand.

I now have an appointment at another dealer and we will see how the warranty process goes, but so far so good. I will now be avoiding Manteca Trailer and Motorhome for future purchases.
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Old 04-03-2015, 09:13 PM   #2
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I think it's common in the RV industry for a non-selling dealer to be a bit uncooperative in repairing a warranty defect. But the idea of charging for an inspection is ridiculous. And a practice that Jayco should put a quick stop to. I wonder - does Jayco have any agreements with their dealers that define what a dealer's responsibilities to customers are?
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Old 04-03-2015, 09:24 PM   #3
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Quote:
Originally Posted by RVhiker View Post
I think it's common in the RV industry for a non-selling dealer to be a bit uncooperative in repairing a warranty defect. But the idea of charging for an inspection is ridiculous. And a practice that Jayco should put a quick stop to. I wonder - does Jayco have any agreements with their dealers that define what a dealer's responsibilities to customers are?
I would think if dealer that sells a particular brand, they would be obligated by the manufacturer to do the work. Shouldn't matter if you bought it from them or not. I can take my Ford to any dealer in the country and they have to fix it. Just my thoughts
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Old 04-03-2015, 10:18 PM   #4
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My dealer told me that they will do any Jayco warranty work because Jayco always sends a check.

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Old 04-03-2015, 11:48 PM   #5
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My local dealer couldn't (wouldn't) make the deal I wanted so I went elsewhere. When I called them later about warranty work I was politely told they had no time for me, they were booked up working on rigs that were purchased from them. So be it, I'll take all my business elsewhere.
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Old 04-03-2015, 11:51 PM   #6
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I bought my first Jayco from Manteca. They were very clear with me then that if they didn't sell the trailer originally the customer would be responsible for the difference between the shop rate and warranty reimbursed rate. Didn't think much of it at the time, I was a novice and planned to purchase from them anyway. It was a good transaction at a good price and the only time I required warranty work they were very quick to get me in and out with no hassle.

Two years later we were looking to trade to the QBH. Manteca and I couldn't come to an agreement on trade-in and new purchase price. I really tried to work with them, but the environment around there was completely different. Maybe something changed or maybe they didn't my business this time around, either way I didn't buy from.

The sales manager called me a couple times after I left to change my opinion, but he didn't attempt to do that by working on either the purchase price or trade in value, but rather reminded me of a lot of their shop policy's for warranty work on units they didn't sell.

So not only did I not purchase from them, I doubt I ever would again unless something changes around there for the better.
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Old 04-03-2015, 11:54 PM   #7
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They do seem to be more about pressuring than some other dealers I have visited. With more input, maybe Jayco will step in. I doubt they want people thinking that their dealers charge for warranty work.
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Old 04-04-2015, 01:00 AM   #8
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I would think if dealer that sells a particular brand, they would be obligated by the manufacturer to do the work. Shouldn't matter if you bought it from them or not. I can take my Ford to any dealer in the country and they have to fix it. Just my thoughts
It was explained to me once that RV dealerships are not franchises of the brand the way automotive dealerships are. I guess this is an important distinction in what authority the brand has over the dealership.
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Old 04-04-2015, 05:41 AM   #9
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I would think if dealer that sells a particular brand, they would be obligated by the manufacturer to do the work. Shouldn't matter if you bought it from them or not. I can take my Ford to any dealer in the country and they have to fix it. Just my thoughts
RV dealers are not "franchised" like auto dealers so they are not obligated to work on units they didn't sell. Many even will put you at the back of the line if they do agree to handle the repair.
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Old 04-04-2015, 06:30 AM   #10
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I myself think the rv dealerships tend to have a lot of management turnover and then the quality and or attitude changes. The manager that dealt with us on our purchase and tried very hard to help us was gone when I went back to get my warranty repairs done. I hope our deal we got wasn't what caused him to no longer be there but over half of the people that were there when we bought were no longer there. I wonder how in the world Jayco would keep up with that kind of turnover when the people they original dealt with are no longer there. Who knows whether the people there now even know how to make the proper repairs. Shoot at 140 dollars an hour maybe I ought to get out of the car restoration business and start a rv repair business lol
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