I live in Southern Cal., and purchased a 2019 Jayco Alante from a dealer out of state. When I needed work done on a few minor things, I called my local authorized Jayco Dealer. The dealer then told me they would only work on a maximum of 3 warranty items per repair visit since I did not buy it from them. This spiteful dealer owns the 3 dealerships nearest to me, so I called Jayco customer service to share my displeasure.
I wanted to share some great news, Jayco offered me 2 different options, another dealership that sells a sister brand and a mobile repair guy. I jumped at the opportunity to use the mobile guy since he did work on my previous RV and he is local and reliable.
The mobile guy completed most of the work and ordered parts for 2 things that needed to be replaced. I did pay the mobile guy directly, but it took less than 3 weeks for Jayco to reimburse me completely!
I wanted to share my story and let everyone know the outcome. If you local dealer is less than helpful, you may want to give them a call.