|
07-29-2020, 07:10 PM
|
#1
|
Senior Member
Join Date: May 2018
Location: Chestertown
Posts: 196
|
Last Jayco I will own
I will never purchase another Jayco product again. Our front cap on our RV has faded terribly and it’s just past the warranty. I contacted my dealer who submitted a estimate to Jayco which was denied. I contacted Jayco and explained my situation and they said they will do nothing because it’s outside of the warranty. They obviously have an issue with this problem which is well documented by searching this site and just won’t step up and help owners out.
|
|
|
07-29-2020, 07:31 PM
|
#2
|
Senior Member
Join Date: Feb 2018
Location: Palmetto
Posts: 1,057
|
My brothers front cap faded on his Jayco. It was still in warranty but instead of just painting it they replaced the complete front cap. Unfortunately he purchased it from camping world and it took them almost six months.
__________________
2017 Jayco 377rlbh (sold)
2021 Grand Design 351MR
|
|
|
07-29-2020, 07:46 PM
|
#3
|
Member
Join Date: May 2019
Location: oroville
Posts: 90
|
its a problem with many RV manufactures not just Jayco. i thought they finally did something about it around 2014 or 2016. A friend had his 2012 forest river go bad in 2 years and was covered under warranty
|
|
|
07-29-2020, 07:53 PM
|
#4
|
Senior Member
Join Date: May 2018
Location: Chestertown
Posts: 196
|
Ours is a 2017 Eagle HT so they definitely didn’t fix their issues in 2016. I’m not done harassing Jayco yet
|
|
|
07-29-2020, 08:00 PM
|
#5
|
Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,101
|
Quote:
Originally Posted by Burchie70
Ours is a 2017 Eagle HT so they definitely didn’t fix their issues in 2016. I’m not done with Jayco yet
|
JAYCO as well as 99% of manufacturers buy the caps from a 3rd party, they don't make them in house.
It may depend on what the dealer told JAYCO or the price they submitted. If it's higher than what they normally pay they may deny it too.
__________________
DISNEY LOVERS
|
|
|
07-29-2020, 09:49 PM
|
#6
|
Senior Member
Join Date: Feb 2014
Location: MD
Posts: 3,856
|
Last Jayco over a faded cap out of warranty? What did the dealer quote? Can’t be much to just sand, paint and clear coat. I’d rather that than a cap replacement...
__________________
2017 JayFlight 28BHBE
2014 JayFlight Swift 264BH (Sold)
2007 GMC 2500 Sierra Classic Crew Cab LBZ Duramax / 6spd Allison
|
|
|
07-30-2020, 01:35 AM
|
#7
|
Senior Member
Join Date: May 2018
Location: Chestertown
Posts: 196
|
The dealers estimate was for $3,600. Customer service didn’t say anything about the price being to high. If they had said it was to high or that they would pay up to a certain point i would understand but they just said they can’t do anything to help. The fact that it’s out of warranty shouldn’t be an issue because I’ve read and heard of Jayco covering the front cap for some people over a year out of warranty.
|
|
|
07-30-2020, 02:38 AM
|
#8
|
Senior Member
Join Date: Apr 2020
Location: Port Charlotte FL/Hinsdale MA.
Posts: 1,070
|
Quote:
Originally Posted by Burchie70
I will never purchase another Jayco product again. Our front cap on our RV has faded terribly and it’s just past the warranty. I contacted my dealer who submitted a estimate to Jayco which was denied. I contacted Jayco and explained my situation and they said they will do nothing because it’s outside of the warranty. They obviously have an issue with this problem which is well documented by searching this site and just won’t step up and help owners out.
|
You might just as well give up RV'ing. All manufactures have the very exact issues. They all buy building supplies from the same place and assemble it. None make there own stuff. This kind of complaint comes on ALL different builders forums. It will never change until people start doing some research before they buy. No body does until there is a problem. Until the government steps in and makes a lemon law like the car industry and do inspections and force recalls it is not gonna change.
__________________
Retired Master Electrician and Building Inspector.
2011 Keystone Sprinter 323 BH
|
|
|
07-30-2020, 06:30 AM
|
#9
|
Senior Member
Join Date: Nov 2017
Location: South Jersey
Posts: 208
|
I would call Jayco back yourself and ask to speak with a supervisor. "Politely" explain your situation and let them know you are aware that Jayco has covered these types of repairs for others just outside the warranty window. Sometimes a little sugar goes a long way. I was originally denied a warranty covered front-end alignment by Jayco and this tactic worked for me. It's worth a try, it may work for you also. Good Luck .
__________________
2021Newmar Baystar 3616 Class A
2022 Chevy Colorado Z71
2021 Jeep Wrangler Unlimited Sahara
2015 EZ-GO TXT Golf Cart
South Jersey
|
|
|
07-30-2020, 06:44 AM
|
#10
|
Senior Member
Join Date: May 2013
Location: SE Wisconsin
Posts: 3,431
|
Quote:
Originally Posted by K9Nardu
I would call Jayco back yourself and ask to speak with a supervisor. "Politely" explain your situation and let them know you are aware that Jayco has covered these types of repairs for others just outside the warranty window. Sometimes a little sugar goes a long way. I was originally denied a warranty covered front-end alignment by Jayco and this tactic worked for me. It's worth a try, it may work for you also. Good Luck .
|
Yes, sugarcoat and escalate. "Hey, is there someone else I can talk to"? Lots of times persistence will get rewarded. At the level those decisions are made, often they don't have the authority to approve a slightly out of warranty repair.
__________________
Chuck
2013 Jayco Jayfeather X20 E (sold)
2016 Chevy Silverado LTZ 2 Z71 Crew Cab (sold, and dearly missed)
|
|
|
07-30-2020, 06:49 AM
|
#11
|
Senior Member
Join Date: Feb 2020
Location: On The Move
Posts: 1,203
|
I have been looking at getting the front cap wrapped to protect the material and especially the window in the cap...works good on cars, and is a relatively inexpensive application. Then work to do the rest of the RV later if needed. At least the front cap will be protected. Still researching, but so far seems like a good thing to do for protection.
__________________
S&T
2019 Entegra Insignia 37MB
2022 JEEP Wrangler 4xe (chase and touring vehicle)
(2019 NP 383FKWS)
(2019 RAM 3500 DRW Big Horn)
|
|
|
07-31-2020, 05:07 AM
|
#12
|
Senior Member
Join Date: May 2018
Location: Chestertown
Posts: 196
|
I plan on calling Jayco today or Monday. I’m waiting for my dealer to email me more info about the estimate before I call. Thanks guys
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Threads |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Disclaimer:
This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.
All times are GMT -6. The time now is 04:59 AM.