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Old 07-22-2015, 10:07 AM   #1
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Linoleum......

Good day !!

We just recently (10 days ago) purchased a 2015 Jayco Eagle HT. We pointed out to the dealership a small tear in the linoleum and they advised they would submit a repair request to Jayco. This was documented on the purchase agreement. We have since been advised that Jayco no longer uses the same linoleum for the 2016 models and has none in stock to send to the dealership. We were then told that we should pick out some linoleum and the dealership would again submit a warranty repair request to Jayco to see if they would pay for total replacement of the linoleum flooring. This would require us to leave the RV at the dealership for 4-6 weeks. I am a little concerned about the linoleum replacement because when originally built, the linoleum floor covers the entire area and not just the exposed area. In other words, the furniture, etc. sits on top of the linoleum, and the linoleum just doesn't butt up against it.

My question is this.............

Would Jayco simply credit us, whether it be in optional equipment or cash refund and equal amount or similar amount to the cost of total linoleum floor replacement??????

Thanks for your input, especially if you have had a similar set of circumstances and what you did for a resolution.

Sarge....
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Old 07-25-2015, 05:37 PM   #2
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I would NEVER accept that repair offer. Totally inexcusable. The only way I would be OK with that is if they sold the trailer to you at a discount, as sort of a scratch and dent type of sale. If you paid for a new trailer, they should be giving you a different one. You will not be happy with a cut to fit floor laying on top of your existing one. Have you already taken possession of it?
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Old 07-25-2015, 07:10 PM   #3
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This would b e no different than if you replaced any floor. In your brick and mortar or RV...Actually probably get a better quality. You could also ask for a cash discount and use a plug from a closet, or under the sink to replace the small tear... This is not unusual and repairs happen all the time in homes. I don't think this is the hill I would die on....JMHO
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Old 07-26-2015, 05:41 PM   #4
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The "nick" in the floor is not bad, but was noticeable. The dealership is who submitted the warranty request. I, honestly do think it is "that bad" that I would want the entire floor replaced as everyone knows the "new" floor will only butt up against the walls, carpet, etc and not be under all the woodwork, etc as when originally built.

My question is should I request a simple accessory offer or cash offer instead of having a $500.00- $750.00 warranty expense??

David
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