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Old 10-04-2011, 08:55 PM   #21
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[QUOTE=Crabman;39607]
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[We went to our local dealer during the summer to browse campers. We really liked a Jayco hybrid but we didn't pull the trigger. Last month we drove 4 hours to the Pennsylvania RV show and came home with the same trailer we were interested at our local dealer. It was 5K less at the show. This is our first experience with an RV./QUOTE]


If you read the OP`s quote, they went to this dealer first, saw a Jayco hybrid but did not buy it. So it IS a Jayco dealer, and they are correct in assuming the dealer would service the unit without calling Jayco first. If it was not a Jayco dealer and they wished to have work done then a call to Jayco first would be in order IMO. They had no way of knowing that a Jayco dealer would deny them service.
I don't think anyone is saying they do not sell Jayco. THey might not have authorization from Jayco to work on any unit. And this could be easily solved if the OP calls Jayco.
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Old 10-04-2011, 08:55 PM   #22
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CampingG,
You misunderstand me. That was a paraphrase from the original post. I intend no offense and attempt to never misquote.
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Old 10-04-2011, 08:57 PM   #23
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CampingG,
You misunderstand me. That was a paraphrase from the original post. I intend no offense and attempt to never misquote.
Ok, gotcha. I thought you were saying that is what I meant by my post. NO worries!
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Old 10-04-2011, 08:58 PM   #24
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This sure is a heated topic. I posted this on another board and got pretty much the same responses. Some people saying the dealer is at fault, some saying the dealer is not responsible and that the RV industry is not like the auto industry.

At this point I understand all sides of the argument. It seems like the dealer doesn't have to be responsible to fix a warranteed unit if you didn't buy from them. I can understand that and I guess accept that since countless people on the other forum said the same thing. It's stupid but it is what it is. It should be changed though. This is our very first RV so I guess we were ignorant and just assumed the local Jayco dealer would fix it under warranty.

The thing that boggles my mind is that the local dealer knew we were interested in setting up a second vehicle as well as possible storage on their lot. Knowing this and they still refused to look at our problem? If you look under the camper you can see a few wires that are just dangling and I really believe these wires are what is giving us the false water tank readings. It's probably a 2 minute fix that requires a wire stripper and some wire nuts.

We did call Jayco today and are bringing it another local dealer in the next few days who is willing to repair under warranty. I guess I found our new service and supply shop.
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Old 10-04-2011, 09:10 PM   #25
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One thing I have learned is that if you are at all mechanically inclined it is easier to take care of the little things yourself then lugging it to the dealer, when you consider fuel, time spent and the time you are without your trailer. When I had a toilet valve leak I had two options, replace it myself which took about half an hour (Thetford sent me a new valve free) or tow the trailer 100 miles each way to the nearest dealer and wait for them to fix it. With the price of gas and tolls for me it was an easy choice. I did it myself. In two years of owning my Jayco it has never been back on a dealers lot.
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Old 10-04-2011, 09:15 PM   #26
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Originally Posted by cm11599ps View Post
This sure is a heated topic. I posted this on another board and got pretty much the same responses. Some people saying the dealer is at fault, some saying the dealer is not responsible and that the RV industry is not like the auto industry.

At this point I understand all sides of the argument. It seems like the dealer doesn't have to be responsible to fix a warranteed unit if you didn't buy from them. I can understand that and I guess accept that since countless people on the other forum said the same thing. It's stupid but it is what it is. It should be changed though. This is our very first RV so I guess we were ignorant and just assumed the local Jayco dealer would fix it under warranty.

The thing that boggles my mind is that the local dealer knew we were interested in setting up a second vehicle as well as possible storage on their lot. Knowing this and they still refused to look at our problem? If you look under the camper you can see a few wires that are just dangling and I really believe these wires are what is giving us the false water tank readings. It's probably a 2 minute fix that requires a wire stripper and some wire nuts.

We did call Jayco today and are bringing it another local dealer in the next few days who is willing to repair under warranty. I guess I found our new service and supply shop.
So, did Jayco inform you that the first dealer was not authorized to repair units not bought from them?

In the future, call Jayco first.
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Old 10-04-2011, 09:18 PM   #27
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We are good at fixing things but since it's under warranty I think we'd rather bring it in. We just got the thing home just over a week ago, that's how new it is. lol

The camper is going in in the next few days and this shop is only 5 miles away. We really didn't have plans to use it until next spring anyway. Good thing we decided to test things out on a trip before the winter.
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Old 10-04-2011, 09:21 PM   #28
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I would have to talk to my Dad. He's the one that bought the camper and called Jayco today. My brother stopped by my house this afternoon to tell me about the other dealer willing to fix under warranty. I haven't had a chance to speak with my Dad but I did email him.

The dealer we bought from also said we need to have the roof inspected yearly to cover the warranty. I'm guessing the local dealer won't cover that either so I also told my Dad to inquire about that too.
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Old 10-04-2011, 09:27 PM   #29
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I have to imagine that there are requirements to be a Jayco dealer and I would think that one of those requirements would be to service warranty claims. My guess is they also have some kind of tiering on performance and it would impact their commission or discounts from Jayco.

I would think Warranty work would be fairly profitable as it brings in a steady revenue stream and keeps the employees busy.

Lot of thinking and guessing - but it would seem to make good business sense. Kind of like owning a franchise - there are certain things you must do or you loose the franchise.
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Old 10-04-2011, 09:29 PM   #30
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Originally Posted by cm11599ps View Post
I would have to talk to my Dad. He's the one that bought the camper and called Jayco today. My brother stopped by my house this afternoon to tell me about the other dealer willing to fix under warranty. I haven't had a chance to speak with my Dad but I did email him.

The dealer we bought from also said we need to have the roof inspected yearly to cover the warranty. I'm guessing the local dealer won't cover that either so I also told my Dad to inquire about that too.
Satisfying warranty conditions, such as inspecting the roof yearly, will not matter if the dealer is local or not. That is a Jayco warranty requirement.

Warranty work has specific exclusions. I urge you, or your dad, to make sure you read the fine print to avoid headache in case you have a much bigger warranty claim in the near future.
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