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Old 10-03-2011, 04:33 PM   #1
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Local Jayco Dealer Won't Service Our Jayco Camper

We went to our local dealer during the summer to browse campers. We really liked a Jayco hybrid but we didn't pull the trigger. Last month we drove 4 hours to the Pennsylvania RV show and came home with the same trailer we were interested at our local dealer. It was 5K less at the show. This is our first experience with an RV.

We took it out for the maiden voyage this weekend. All was well until the last day when the shower flooded a little. I'm guessing the gray tank was full but the gauge showed it being empty. We looked under the unit and it looks like some wires are not connected. These wires appear to be going to the water tanks. Some wires are just dangling free in the air with loose ends.

We just got off the phone with the local Jayco dealer and they won't work on the camper because we didn't buy from them. How can that be?
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Old 10-03-2011, 05:07 PM   #2
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Contact Jayco. I'll bet they have a different opinion. Keep us posted. If they truly won't service your TT, I'd like to know the dealer - just to make sure I never do any business with them ande all my friends know.
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Old 10-03-2011, 05:10 PM   #3
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We were also interested in getting another vehicle hitched and a brake controller. Possibly storing the unit on their lot too.

If they refuse to look at a few wires then why would I even bother with them, even if Jayco says we can bring the unit to them?
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Old 10-03-2011, 05:29 PM   #4
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One of the questions on the Questionare that Jayco sends out 1 year after purchasing a new Jayco, is: Were you denied service on your Jayco because you didn't buy it there. and If so, who denied the service.

I took that to mean that they want to know which dealers are denying service.
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Old 10-03-2011, 05:57 PM   #5
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Unfortunately this seems to happen more often then one might think in the RV business. Some dealers will not do warranty work on units not purchased from them, or will put you off by giving you an appointment many weeks or months away. They probably will do non warranty work where they can charge you THEIR rates and not have to wait for authorization or reimbursement. It seems to be very different from the auto industry where any dealer will work on your car. The next question is even if Jayco makes them work on your trailer, and they have this kind of negative attitude and mindset,do you really want them to? It seems they try to "punish" someone for not buying from them when in fact they may earn a future customer by treating you right. And no doubt you will not recommend them to anyone else so they are only hurting themselves IMO.
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Old 10-03-2011, 07:23 PM   #6
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Originally Posted by RedHorse1 View Post
Contact Jayco. I'll bet they have a different opinion. Keep us posted. If they truly won't service your TT, I'd like to know the dealer - just to make sure I never do any business with them ande all my friends know.
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Old 10-03-2011, 08:06 PM   #7
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We noticed some loose wires under trailer before we took it out for the first time but didn't think anyhting of it because everything seemed to work. It's only after the shower flooded that it clicked that the loose wires were probably connected to the water tank gauges. The tanks were reading empty even though the thing was flooding.

This dealer knew we were interested in having another vehcile hooked up with a hitch and brake controller as possibly storing the unit there. Surely they could have worked with us on the matter.

The problem could very easily be the wires are not connected which could take all of 5 minutes to fix. 5 minutes of their time they didn't spend and they end up losing a few thousand on future vehicle setups, RV storage and accessories.
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Old 10-03-2011, 08:24 PM   #8
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The dealers are well paid by Jayco for warranty work. The selling dealer here in Az sucks so we take ours to a dealer in Idaho 250 miles from where we live. The dealer we go to (Bish's RV) treats us very well. We will buy from them next when the time comes for a new RV.
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Old 10-03-2011, 09:54 PM   #9
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The dealers are well paid by Jayco for warranty work.....snip
My understanding was that Jayco was one of the few manufactures that paid the established hourly rate of the Jayco dealership in question, but I'm sure a set time frame for a particular warranty repair was established.

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Old 10-03-2011, 10:00 PM   #10
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My understanding was that Jayco was one of the few manufactures that paid the established hourly rate of the Jayco dealership in question, but I'm sure a set time frame for a particular warranty repair was established.

Bob
I believe it is that way in the auto industry also.
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