Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 06-01-2015, 07:37 PM   #1
Senior Member
 
Join Date: Mar 2014
Location: New Haven
Posts: 299
Looking for Great Warranty Service Dealer in Northeast (without buying from t...

Looking for a suggestion for a great Jayco Warranty Service Center in the Northeast US. I'm located in CT. This Fall/Winter I will have a punch list prior to warranty expiration. My CT dealer won't even talk to me on the phone because I didn't purchase from them. A recommendation from you guys will need to be a dealer that is friendly to "Warranty orphans". This is what I was referred as and called by the only Jayco dealer in CT on the phone. That was a nice touch. I told Jayco Warranty rep that. She apologized for their unprofessionalism but stated they have no control over who they deny service to or how they operate. This is a different industry than automobiles and aircraft (my profession)

Looking into Forrest Marine and RV Center of Tyngsboro Mass (1st Choice), WES Trailers on Long Island NY or Garicks of New Jersey are somewhat close.

Looking for a thorough and quality service center that will take time to do it right, regardless. I guess who isn't?

Thanks in advance.

Id consider up to a 3 hour drive or maybe a bit more reasonable for great service.
__________________

P25ct is offline   Reply With Quote
Old 06-01-2015, 08:58 PM   #2
Senior Member
 
Camping Couple's Avatar
 
Join Date: Aug 2012
Location: Kalamazoo
Posts: 726
Call Jayco Customer Service. Explain your situation to them, they may be able to recommend someone or even call the dealer you wanted to use on your behalf.

That's my suggestion.
__________________

__________________

2015 Jayco 24FBS Elite Jay Flight
2013 Chevrolet Silverado 2500HD 4X4 6.0L 3.73 Axle
HD Trailering Package with Integrated Brake Controller
Equal-i-zer Hitch 10k/1000
Camping Couple is offline   Reply With Quote
Old 06-01-2015, 09:03 PM   #3
Senior Member
 
Join Date: Mar 2014
Location: New Haven
Posts: 299
Looking for Great Warranty Service Dealer in Northeast (without buying from t...

Did that already. They can't help me on the local dealer, nothing they can do, and they read me a list of the local dealers and said it was up to me to chose one. Of the three I listed I'm looking for feedback both good and bad for them so I can make a good choice by Fall (or earlier). Id really like to use Forrest in Mass. Thanks CC!
P25ct is offline   Reply With Quote
Old 06-01-2015, 10:28 PM   #4
Senior Member
 
Join Date: Oct 2011
Location: Central California
Posts: 2,243
I can't comment on the dealers in your area.

I will suggest asking around for a non-dealer service only facility in your area. We have several around here and from what I know they do much better work than any dealer. The owner is often in the shop with the crew. I know Jayco has in the past approved these types of businesses to perform warranty work -- if the shop is willing to do it.
__________________
2007 Chevy Duramax LMM/Allison
2012 Jay Flight 29QBH
2012 Jay Flight 26BH (Sold)
clubhouse is offline   Reply With Quote
Old 06-01-2015, 10:30 PM   #5
Senior Member
 
Join Date: Oct 2011
Location: Central California
Posts: 2,243
By the way, where did you buy the RV? Any reason you aren't just going back there?
__________________
2007 Chevy Duramax LMM/Allison
2012 Jay Flight 29QBH
2012 Jay Flight 26BH (Sold)
clubhouse is offline   Reply With Quote
Old 06-01-2015, 10:34 PM   #6
Senior Member
 
Join Date: May 2014
Location: Hudson Valley, NY
Posts: 682
I have no problem recommending Garick's in NJ. We bought from them after getting a run around from a NY dealer, and have to say I have no complaints regarding the sale, nor warranty service. If I need something taken care of, I would plan my route to go past their area, even though they are about 75 miles away, and they take care of it while we wait. Had a couple of warranty issues taken care of like that, a slide topper and second battery installed on way back from PA, vent cover installed on way to TN, minor warranty issues on way back from TN, etc. I call in and they say, "no problem, stop in on the way through and we'll take care of it". Of course if it is a major job, then I would expect to leave it, but so far haven't had that problem. Give them a call, doesn't hurt to ask. Good luck.
__________________
2016 Ram 3500 Laramie CC SRW 6.7 Cummins
2014 Jayco Jay Flight 28BHBE
Reese Dual Cam
NY RVer is offline   Reply With Quote
Old 06-02-2015, 03:10 PM   #7
Senior Member
 
LI-Camper's Avatar
 
Join Date: May 2013
Location: Long Island, NY
Posts: 237
W.E.S. Trailers on Long Island has a good reputation. I buy some parts from them. I haven't had any warrenty work done by them, but the guy I bought my MH from liked them a lot. One Precept owner I met at a local CG told me that W.E.S. doesn't sell or stock many MH's (which I knew), but the owner told him to buy his Precept anywhere and they would service it. W.E.S. owners have been in business a long time (since early 50's i think) and must be ok to survive that long.
LI-Camper is offline   Reply With Quote
Old 06-03-2015, 08:32 AM   #8
Senior Member
 
Join Date: Mar 2014
Location: New Haven
Posts: 299
Thanks for the great info. Seems like WES is a great option as well as Garick, however WES may be a better alternative.

I purchased the unit from RVDirect, took delivery at AlbanyRV. I won't bring it there for maintenance after my initial PDI nightmare with them and things I found after PDI due to their negligence.

Still appreciate any info!!

Thanks.
P25ct is offline   Reply With Quote
Old 06-05-2015, 05:33 AM   #9
Senior Member
 
robkelly's Avatar
 
Join Date: Nov 2013
Location: Duxbury
Posts: 4,515
I'm very happy with Forrest Marine & RV. Never any questions asked, work is top notch, and they do their best to get the TT back to you as soon as possible. Certainly doesn't hurt to give them a call
__________________

__________________
Rob & Kelly, Bella & Brady (Miniature Schnauzers)
2018 Pinnacle 36KPTS
2017 RAM 3500 SRW CTD/AISIN CC LB
robkelly is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 01:57 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.