I've bought 2 from Bourbon RV and felt like I got good deals on both. As far as service goes I had the wheel bearings packed and the brakes adjusted on the first one to the tune of $300. Totally my fault for not asking the price before having it done but it was in for a small warranty fix and figured I'd have it done while it was there, shouldn't be that much I thought. Tried to argue after the fact and they even said they should've told me the price beforehand but didn't, my bad, I'll do it myself next time.
Recently a tree fell on my camper during a storm and gouged 2 holes in the roof and scratched up the siding. It also has hail damage to the whole front cap. I took it there 10 days ago for an estimate and still haven't gotten it. I've called twice and been told both times that they are busy and haven't gotten around to writing it up yet. This is after I called ahead, made an appointment for Friday, and was told "I'll have the estimate to you by Monday afternoon".
Guess what, TWO Mondays later I still don't have it. The insurance adjuster commented on the expense of the repair being 5 figures and it may be totaled but it would be nice to know one way or the other. I've patched the holes with Dicor and Eternabond, I've got camping to do, its not going to hurt it to use it.
Needless to say I can't highly recommend them, got a good deal price wise but service after the sale hasn't been good for me. Although I've been pleased with both of my Jaycos and both were bought there new I am disgruntled at the moment. They are a busy place to be sure but I've bought my last one from there.
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