Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
Jayco RV Owners Forum
 


Reply
 
Thread Tools Search this Thread Display Modes
 
Old 04-15-2019, 07:59 AM   #1
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 1,648
No Room At the Inn

So I contact the local dealer that Jayco referred me to, to make an appointment to get some servicing done (first time with a TT not a pop-up and the extended warranty requires that maintenance be done at a licensed service center...). In my puttering, I discovered a couple of things:
  • A little anti-freeze spray in the top drawer under the kitchen sink - potential leak
  • A ceiling puck light that wasn't working right

I get an email back from them saying (direct quote):

Unfortunately we can't take any outside clients given our mass amount of internal client already book at our service department.

They did give me an alternative (about an hour away instead of 20 minutes); however, is this normal? This was an opportunity to build a potentially long term relationship with a customer. It just seems like strange behaviour to me.
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
2020 Ford F150 SuperCrew
colby is offline   Reply With Quote
Old 04-15-2019, 08:25 AM   #2
Site Team
 
Join Date: May 2017
Location: Connellsville
Posts: 22,664
Very common. I just made an appointment at our dealer for our annual state safety inspection. First question they ask when you call is "did you buy it from us?"
__________________
Moderator
2017 Jay Feather 7 22BHM Baja/Andersen WD
2018 F150 4x4 3.5L Ecoboost Max Tow
2015 MB Sprinter 2500 Passenger 2.1L Diesel
2007 Ram 2500 4x4 Cummins 5.9L G56

Midnightmoon is offline   Reply With Quote
Old 04-15-2019, 08:33 AM   #3
Senior Member
 
Siamese's Avatar
 
Join Date: Jul 2017
Location: Muskegon
Posts: 804
Sounds like they're too busy to work on your trailer right now, and they were up front in telling you. Alternatively, they could have you bring it in and let it sit for a few months.

The repair items you mentioned are easy to fix. I would hate to have to take my trailer to the dealer for little stuff, as the hassle in hooking up and going to the dealer exceed the hassle of doing it myself (and doing it right or better than new).

In particular, those puck lights are junk. Just remove it from your trailer and put in a nicer light, like a Lumitronix. I replaced about six of the puck lights in my 26BH with lights that don't get so darned hot (I don't trust them), and put out a much nicer quality of light (warmer and more diffused).
Siamese is offline   Reply With Quote
Old 04-15-2019, 08:47 AM   #4
Senior Member
 
oldmanAZ's Avatar
 
Join Date: Dec 2014
Location: FL
Posts: 11,281
Quote:
Originally Posted by colby View Post
So I contact the local dealer that Jayco referred me to, to make an appointment to get some servicing done (first time with a TT not a pop-up and the extended warranty requires that maintenance be done at a licensed service center...). In my puttering, I discovered a couple of things:
  • A little anti-freeze spray in the top drawer under the kitchen sink - potential leak
  • A ceiling puck light that wasn't working right

I get an email back from them saying (direct quote):

Unfortunately we can't take any outside clients given our mass amount of internal client already book at our service department.

They did give me an alternative (about an hour away instead of 20 minutes); however, is this normal? This was an opportunity to build a potentially long term relationship with a customer. It just seems like strange behaviour to me.
Very common.

BUT, since Jayco recommended you contact that dealer, send the dealer's reply to Jayco and ask Jayco if they would authorize a mobile RV service/repair for the warranty work.
__________________
Sherm & Terry w/rescue Eydie (min Schnauzer) & Charley (std Poodle)
SOLD:2015 Jay Flight 27RLS, GY Endurance (E), Days: 102 '15, 90 '16, 80 '17, 161 '18, 365+ '20
SOLD: 2006 Ford F350 PSD, 4WD, CC, LB, SRW, Camper pkg., 375,000mi
Full timing: Some will think you're crazy, some will be envious, just enjoy the freedom!
oldmanAZ is offline   Reply With Quote
Old 04-15-2019, 10:14 AM   #5
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 1,648
Quote:
Originally Posted by oldmanAZ View Post
Very common.

BUT, since Jayco recommended you contact that dealer, send the dealer's reply to Jayco and ask Jayco if they would authorize a mobile RV service/repair for the warranty work.
This is what I have done as both of their recommendations in my area have both basically said no. And I appreciate their honestly, no matter where I think it might be coming from.

The local RV shop which is 5 minutes from my house and has done awesome work limping my 2001 Coleman pop-up through the years, is a member of the same ownership group as the Jayco dealers, just not a Jayco dealer. I am hoping that I can get them pre-authorized by Jayco to do the work...
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
2020 Ford F150 SuperCrew
colby is offline   Reply With Quote
Old 04-15-2019, 10:17 AM   #6
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 1,648
Quote:
Originally Posted by Siamese View Post
Sounds like they're too busy to work on your trailer right now, and they were up front in telling you. Alternatively, they could have you bring it in and let it sit for a few months.

The repair items you mentioned are easy to fix. I would hate to have to take my trailer to the dealer for little stuff, as the hassle in hooking up and going to the dealer exceed the hassle of doing it myself (and doing it right or better than new).

In particular, those puck lights are junk. Just remove it from your trailer and put in a nicer light, like a Lumitronix. I replaced about six of the puck lights in my 26BH with lights that don't get so darned hot (I don't trust them), and put out a much nicer quality of light (warmer and more diffused).
I would, unfortunately with the extended warranty, the clause is that I cannot do that maintenance by myself (a hidden cost to the warranty...) so I have to find a service center to do it, and Jayco wants that to be a Jayco dealer.

On the other topic, do you have a link to the lights that you used to replace the puck lights, or at least a picture?
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
2020 Ford F150 SuperCrew
colby is offline   Reply With Quote
Old 04-15-2019, 12:41 PM   #7
Senior Member
 
RogerR's Avatar
 
Join Date: Jul 2016
Location: Mapleton
Posts: 4,336
I replaced my homes halogen puck light bulbs with pancake shaped LEDs. A little more light for only 4 watts instead of 40. NO HEAT!

If the pucks just need new bulbs look at Amazon Mine were 6 for $18.
__________________
2017 SLX 195RB
2021 Jeep Grand Cherokee Summit L 5.7L V8
Andersen WDH hitch, Renogy 100 AH Lithium &
200 Watts solar panels from Renogy

Prev. '14 Jeep Grand Cherokee Overland, gas 3.6 V6
RogerR is offline   Reply With Quote
Old 04-15-2019, 01:11 PM   #8
Senior Member
 
2edgesword's Avatar
 
Join Date: Jul 2011
Location: Long Island, NY
Posts: 1,402
Ditto on doing the little stuff on your own. If there is something major that needs to be done and you can't get a local deal to do it see if there is an independent RV service center near you that Jayco will work with to get the work done.
__________________

2018 Jayco 28RLS
2012 F-250 6.2L 3.73
Equalizer Hitch
Yamaha 2400ISHC
2edgesword is offline   Reply With Quote
Old 04-15-2019, 01:36 PM   #9
Senior Member
 
ALJO's Avatar
 
Join Date: Oct 2014
Location: Sparwood, BC
Posts: 2,800
Send a message via Skype™ to ALJO
Even during warranty period you can do you own work, but your work is not warranted by Jayco. Even if you make a modification and the modification causes in someway damage to the RV it wouldn't be covered. Same with accessories; if you replace a light fixture with another brand and goes defect Jayco will not replace it. Appliances warranty is by the original manufacturer. Jayco can assist with this type of warranty.
__________________
2014 Ram 1500 CrewCab 4x4 5.7 Hemi 3.92 Rear and Air Lift 1000
2005 Jayco Jay Feather LGT - 29Y GVWR-7000 lbs.
Dexter Axle Lift 4-9/16" - installed with sub-frame.
Pro Series 1200 lbs. WDH with Double Sway Bar.
Champion 3100/2800 watt Inverter/Generator-Onboard Solar Power
ALJO is offline   Reply With Quote
Old 04-15-2019, 01:46 PM   #10
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 1,648
@ALJO, I don't have any issue in doing the work, and I plan to do some modifications (and if I break something, I am good for that). My concern with doing my own maintenance was this clause in the extended warranty contract:

"You must perform at Your expense, and prove that You have performed the maintenance recommended by the manufacturer and/or by a licensed Repair Facility" and "Do-it-yourself maintenance and repairs are not permitted"

I clarified this with the extended warranty vendor and they explicitly said that maintenance must be performed by a licensed facility and that I needed to have proof of that (keep my receipts). So my options are - do it myself and forego the extended warranty or try to come to accommodation with Jayco on where to take it. I'm in the discussions with Jayco now.
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
2020 Ford F150 SuperCrew
colby is offline   Reply With Quote
Old 04-15-2019, 01:58 PM   #11
Senior Member
 
ALJO's Avatar
 
Join Date: Oct 2014
Location: Sparwood, BC
Posts: 2,800
Send a message via Skype™ to ALJO
Never has to deal with extended warranty as they work like the casino system and benefits the Seller of this warranty. Since the seller of this insurance can benefit from the DIYer by putting out less money to the DIYer, why would they want to have an official shop do the work which cost more. Human logic can be strange at times.
I have always done my own work and rather have a good deal without warranty.
But good luck with the repair as many dealers are already busy. Hope they Jayco let your closest dealer help you.
__________________
2014 Ram 1500 CrewCab 4x4 5.7 Hemi 3.92 Rear and Air Lift 1000
2005 Jayco Jay Feather LGT - 29Y GVWR-7000 lbs.
Dexter Axle Lift 4-9/16" - installed with sub-frame.
Pro Series 1200 lbs. WDH with Double Sway Bar.
Champion 3100/2800 watt Inverter/Generator-Onboard Solar Power
ALJO is offline   Reply With Quote
Old 04-15-2019, 02:04 PM   #12
Senior Member
 
Join Date: May 2013
Location: SE Wisconsin
Posts: 3,430
In the RV world, it's common for dealers to not want to work on product not purchased from them. Not like cars where you can take it any dealer selling the same cars.

There is a growing organization of dealers called RV Priority Network. The idea being that if you are traveling and need work, you'll get in and get the work done, rather than be blown off because you're not a customer. My dealer belongs to this group.

I've never been a fan of extended warranties on much of anything. Though we once had a microwave that we did and the warranty provider spent a fortune fixing for us. That said the money spent on an extended warranty is often better put in the bank and used on the off chance that an expensive repair is needed and can be done by the shop of your choice.

Any chance you can get a refund on the warranty?
__________________
Chuck
2013 Jayco Jayfeather X20 E (sold)
2016 Chevy Silverado LTZ 2 Z71 Crew Cab (sold, and dearly missed)
DocBrown is offline   Reply With Quote
Old 04-15-2019, 02:41 PM   #13
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 1,648
Thanks @DocBrown. I will have to look that up.

Unfortunately we are six months in and also my wife is a huge fan of extended warranties as she would rather pay a bit more up front for that insurance (I stopped fighting that battle a long time ago)...
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
2020 Ford F150 SuperCrew
colby is offline   Reply With Quote
Old 04-15-2019, 03:04 PM   #14
Member
 
Join Date: Mar 2019
Location: Ottawa
Posts: 47
Quote:
Originally Posted by colby View Post
@ALJO, I don't have any issue in doing the work, and I plan to do some modifications (and if I break something, I am good for that). My concern with doing my own maintenance was this clause in the extended warranty contract:

"You must perform at Your expense, and prove that You have performed the maintenance recommended by the manufacturer and/or by a licensed Repair Facility" and "Do-it-yourself maintenance and repairs are not permitted"

I clarified this with the extended warranty vendor and they explicitly said that maintenance must be performed by a licensed facility and that I needed to have proof of that (keep my receipts). So my options are - do it myself and forego the extended warranty or try to come to accommodation with Jayco on where to take it. I'm in the discussions with Jayco now.
This is exactly why extended warranties are often junk. In Quebec, we even have a section of the government dedicated to protecting consumers from bad practices by various companies. You don't even need to buy an extended warranty in Quebec, it's automatically covered through this government program (they assign a
mediator first, then if no luck, they assign someone to determine how much your problem is to fix/replace, based on the age of the product and force the companies to pay up or replace). For example, we bought a fridge 5 years ago and the shelves are broken. They determined they cant fix it, so we were given 50% of our money back from the vendor (they determined life expectancy of our fridge is 10 years).
erich82 is offline   Reply With Quote
Old 04-15-2019, 03:10 PM   #15
Member
 
Join Date: Mar 2019
Location: Ottawa
Posts: 47
I just noticed you are from Ottawa as well.
Have you looked over the list of maintenance items? Some of them may be be twice per year, maybe more frequent. Forcing you to go to a licensed repair facility 100km away multiple times per year may just in fact cost more than the actual warranty is worth....

The entire logic of putting the onus on the consumer to prove maintenance is acting in bad faith. It should be the responsibility of the warranty provider to prove why their are denying a claim, not simply because maintenance wasn't done at their facility.

That one clause would have caused me deny the warranty.
erich82 is offline   Reply With Quote
Old 04-15-2019, 03:18 PM   #16
Senior Member
 
Siamese's Avatar
 
Join Date: Jul 2017
Location: Muskegon
Posts: 804
Quote:
Originally Posted by colby View Post
I would, unfortunately with the extended warranty, the clause is that I cannot do that maintenance by myself (a hidden cost to the warranty...) so I have to find a service center to do it, and Jayco wants that to be a Jayco dealer.

On the other topic, do you have a link to the lights that you used to replace the puck lights, or at least a picture?
Here they are. Can't say how long this link to an Amazon product will work.
https://www.amazon.com/Lumitronics-D...ateway&sr=8-12

Easy install.
Siamese is offline   Reply With Quote
Old 04-16-2019, 05:01 AM   #17
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 1,648
Quote:
Originally Posted by erich82 View Post
I just noticed you are from Ottawa as well.
Have you looked over the list of maintenance items? Some of them may be be twice per year, maybe more frequent. Forcing you to go to a licensed repair facility 100km away multiple times per year may just in fact cost more than the actual warranty is worth....

The entire logic of putting the onus on the consumer to prove maintenance is acting in bad faith. It should be the responsibility of the warranty provider to prove why their are denying a claim, not simply because maintenance wasn't done at their facility.

That one clause would have caused me deny the warranty.
Actually they are good, they are happy with my local guy. It's Jayco that is being the stickler. Now that I have been denied from both of Jayco's recommendations, it is now back in their court to make the next recommendation or pre-approve me getting the work done at my local RV shop.

Quote:
Originally Posted by Siamese View Post
Here they are. Can't say how long this link to an Amazon product will work.
https://www.amazon.com/Lumitronics-D...ateway&sr=8-12

Easy install.
That's fantastic, thanks @Siamese
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
2020 Ford F150 SuperCrew
colby is offline   Reply With Quote
Old 04-16-2019, 05:16 AM   #18
Member
 
Join Date: Mar 2019
Location: Ottawa
Posts: 47
Quote:
Originally Posted by colby View Post
Actually they are good, they are happy with my local guy. It's Jayco that is being the stickler. Now that I have been denied from both of Jayco's recommendations, it is now back in their court to make the next recommendation or pre-approve me getting the work done at my local RV shop.



That's fantastic, thanks @Siamese
I'm confused, the maintenance for the extended warranty has to be done by an approved facility from both Jayco and the extended warranty provider?

Extended warranties aren't provided by Jayco, so I am not sure why they would have anything to say about where you get the service done.

When I bought my unit about a month ago, they offered the extended warranty, but after looking over it, they didn't cover 90% of the items on popups (it seemed mostly aimed at well equipped travel trailers). Considering Jayco covers 2 years, plus 5 for major components. Not sure if it's a similar warranty (having purchased mine in Gatineau, it may be the same company), but I would consider re-reviewing their coverage just in case.
erich82 is offline   Reply With Quote
Old 04-16-2019, 05:30 AM   #19
Site Team
 
norty1's Avatar
 
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,753
I have simplified my life considerably by passing on almost every extended warranty ever offered.

To many hoops to jump thru that gives them many opportunities to deny coverage.
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
norty1 is offline   Reply With Quote
Old 04-16-2019, 05:58 AM   #20
Senior Member
 
colby's Avatar
 
Join Date: Sep 2018
Location: Ottawa
Posts: 1,648
Quote:
Originally Posted by erich82 View Post
I'm confused, the maintenance for the extended warranty has to be done by an approved facility from both Jayco and the extended warranty provider?

Extended warranties aren't provided by Jayco, so I am not sure why they would have anything to say about where you get the service done.

When I bought my unit about a month ago, they offered the extended warranty, but after looking over it, they didn't cover 90% of the items on popups (it seemed mostly aimed at well equipped travel trailers). Considering Jayco covers 2 years, plus 5 for major components. Not sure if it's a similar warranty (having purchased mine in Gatineau, it may be the same company), but I would consider re-reviewing their coverage just in case.
There's two parts to it.
  1. In talking to the extended warranty people, they require that the work be done by a licensed service facility. They don't care if it's a Jayco dealer or not.
  2. After getting that information, I contacted Jayco about what needed to be done to make sure that I don't impact their 2 year warranty and they expressed that the work should be done at a Jayco dealer if at all possible

So my desired state is that Jayco pre-approves the local repair facility. Depending on what they have to say, I will have to make the call on the value of the Jayco warranty given all of the components are covered by the extended warranty.
__________________
--
Cheers

Colby
Eastern Ontario, Canada
2018 Jayco 212QB
2020 Ford F150 SuperCrew
colby is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Featured Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3
Disclaimer:

This website is not affiliated with or endorsed by Jayco, Inc. or any of its affiliates. This is an independent, unofficial site.


All times are GMT -6. The time now is 04:55 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.