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Old 08-18-2016, 08:10 PM   #11
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I have been noticing a trend on these boards that go something like this:
  1. Customer buys brand spanking new shiny RV
  2. Brand spanking new shiny RV Has a bunch of issues, some minor, some major that are not discovered until they take them out on the road.
  3. Customer is pissed off.
  4. Customer comes on the forums asking "Is this normal?"

So my question is this: Aren't the dealers supposed to pre-check these things to make sure that they are road worthy? Wouldn't that include testing all of the major components: Plumbing, electrical, cooling, heating, engine, etc?

I know that lemons can ship from a factory, but IMHO, it is the dealer that should be catching the mistakes before it gets released to the customer.

I have not purchased a new RV, but it would seem to me that there should be some kind of checklist that the dealer signs off on. When a building is built, there is something called a "punch list" where the engineers, builders, architects and customers all walk through and make sure everything that was spec'ed out is done. Anything that is not completed is put on the punch list and is corrected before the keys to building are handed over and the contractors get their money.

Do Dealers have Punch lists?
If not, they should. And maybe we should keep a list of dealers that are selling crap to customers, so we can warn folks.

The way I see it is that the dealer is the FIRST Jayco's customer. Jayco is the one responsible to build a quality product, its not the job of a dealer IMHO to take part of the construction. The product should be tested and inspected before departure from the plant.......but we all know that its not happening. The poor dealers ( many are perfectly honest ) with their limited ressources have to pick up the mess left by the majors.

The piece of junk I bought is getting fixed by my dealer, again and again and what is beeing fixed is the end result of Jayco manufacturing and design. Yes some dealers are to blame, but ultimately its the Jayco company that is responsible for the vast majority of the problem reported here, the problems on TT are like everything else , they often originate from the source.

Beleive me I wanted to love my trailer its my first one, I was trying to be rational, not emotional, but hey its one problem after the other, the warranty will run out in 5 months ..... maybe ill sell it then, but to buy what ? From who ? They are all the same ...Im very disapointed, very .....
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Old 08-18-2016, 08:17 PM   #12
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Originally Posted by TimHolt View Post
And maybe we should keep a list of dealers that are selling crap to customers, so we can warn folks.
O.K. go ahead and start one! I'm also seeing a trend on this forum...posts that make no sense.
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Old 08-18-2016, 09:31 PM   #13
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Don't get me wrong here..I am totally in love with my Harvey the RV.In my opinion, it was well built and it works just fine.
..I was just noticing things..and it makes sense that people that have problems show up in the forums with their problems hoping that we can solve them.
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Old 08-19-2016, 06:41 AM   #14
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When reading post on any forum, one has to consider “human nature” and sort it out in one’s mind. Some, whether they will admit it or not, have the attitude, “I paid thirty thousand for a toy I can’t justify owning thus it should be perfect.”, so, these people will nitpick everything about it. They are going to find something wrong with it and be on the forum complaining, this went wrong, that went wrong, etc. trying to lay blame for normal life occurrences. “Why didn’t the dealer find that loose cabinet door hinge?”
The thousands of people that don’t complain and just accept that “things happen”, you will never here from.
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Old 08-19-2016, 07:55 AM   #15
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We bought a brand spanking new RV...but it's not our first Jayco, it's number 3! We have been very satisfied with Jayco (although this one has had more issues than our other 2 combined)
I jumped on the forum to seek the advice/knowledge of the great minds on here not to necessarily complain.
I think this is a great network and when I have problems to speak to other owners who might have had the same issue is one of the reasons for it!
Owning an RV brings us a great amount of joy and most of us are hooked! But let's be honest...they are like owning an infant...they need constant care and feeding, if you don't keep constant watch over them they will eventually cause a lot of heartache! I don't think everyone realizes that, and therefore they are greatly disappointed. We will continue to hunt down the answers to our issues when they arrive and take it as part of the deal! The joy out ways the aggravation most days!
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Old 08-20-2016, 09:12 AM   #16
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Have only owned two fivers and in the next 4 days will have my first MH. We sold everything and traveled full time for 3 years in our first new fiver.


I found out that these things take a lot of maintenance time. Water heaters have to be drained, cleaned and checked, bearings have to be serviced, water fittings/connections have to be checked and tightened every so often, tanks must be flushed and properly maintained, slides have to be properly lubricated, slide seals must be cleaned and treated.....etc.....etc......


I was a member of another forum much like this one for the brand of my other fivers. I quickly learned all the maintenance items that had to be completed on a regular schedule to prevent problems and issues. As a full timer traveling I probably spent an average of 4 or 5 hours on maintenance every week.


RV's are not like cars or homes, the quality is just not the same. You can not go banging and bouncing down the road and expect them to be perfect.
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Old 08-20-2016, 09:25 AM   #17
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Have only owned two fivers and in the next 4 days will have my first MH. We sold everything and traveled full time for 3 years in our first new fiver.


I found out that these things take a lot of maintenance time. Water heaters have to be drained, cleaned and checked, bearings have to be serviced, water fittings/connections have to be checked and tightened every so often, tanks must be flushed and properly maintained, slides have to be properly lubricated, slide seals must be cleaned and treated.....etc.....etc......


I was a member of another forum much like this one for the brand of my other fivers. I quickly learned all the maintenance items that had to be completed on a regular schedule to prevent problems and issues. As a full timer traveling I probably spent an average of 4 or 5 hours on maintenance every week.


RV's are not like cars or homes, the quality is just not the same. You can not go banging and bouncing down the road and expect them to be perfect.
Most of us understand that, must of us care about their equipment. ill talk for me now, Whats hurting is the half built product they are selling ! Nobody will convince me that it is normal to spend that amount of money for the workmanship delivered in the product. Jayco had a good reputation but the way it is now its not going to be that way for long
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Old 08-20-2016, 10:58 AM   #18
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When you buy a rv, unless you have some money left over, You have a new hobby.

As stated, regular maintenance and fixing little problems before they become big problems will become a routine thing. A side benefit is you learn your equipment and know when something is not right.
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Old 08-20-2016, 11:06 AM   #19
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Look at how complex RV's have become and you can see why they have issues. Compare a new motorhome today with a Winnebago from the early eighties. My brother won't buy a Motorhome with slides, hydraulic jacks, frameless windows and keyless locks. I have had issues with all these and more with my Precept 31ul.
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Old 08-21-2016, 08:44 AM   #20
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I think many folks become disappointed in the quality of their RV's because they are looking at the price totally wrong. I don't have exact figures, but just based on some pricing I have seen and what a retired dealer once told me, from manufacturer to dealer there is about a 100% markup. In other words, if your RV has a MSRP of $130,000, sure the dealer can put it on "sale" for $97,500. Most people think they are getting a heck of a deal and they are getting a reduced price for sure. But in reality there is still room in the deal because the dealer probably only paid the manufacturer around $65,000 to $70,000 for that unit in the first place.


So now if you look at what the actual builder of that RV "sold" it to the dealer for maybe your expectations would not be so high for the quality. If the manufacturer can let it go for $65,000, he is still making money on building it, so there is only maybe $45,000 in material and labor involved.


So in summary when you drive off in your new RV that you got on sale for $100,000 it only cost $45,000 to produce so base your expectations on that.
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