Jayco RV Owners Forum

Thread Tools Display Modes
Old 09-14-2012, 10:20 PM   #1
Senior Member
LongIslandCamper's Avatar
Join Date: Sep 2011
Location: Long Island, NY
Posts: 832
Outside Shower Door Broke Under Warranty

The door to our outdoor shower broke at the hinge. I guess the little plastic rod that the door swivels on is what snapped off. The TT is less then a year old.

Our dealer said this was not covered under warranty. They said he door wasn't an easy fix and that the whole outdoor shower assembly has to be replaced. I guess I can see that, but I can't see why it wouldn't be covered under warranty. Does that make sense?

2013 Jayco Jay Flight 26RLS - 2013 1500 Ram Big Horn
2013 Jayco White Hawk 28DSBH - 2010 V8 Tundra

2012 Jayco X17Z SOLD!:Beerchug:
LongIslandCamper is offline   Reply With Quote
Old 09-14-2012, 10:45 PM   #2
Site Team
Denise's Avatar
Join Date: Jul 2009
Location: Mostly the US
Posts: 10,004
Nope... Call Jayco direct (800) 283-8267.

Denise, DH, grandkids, and two rescue pups
-2016 Jay Flight 29QBS Elite
-2016 Ford F-250 XLT 4x2, 6.2L EFI V8, 4.30 Elec Lock, Heavy duty Alt
Denise is offline   Reply With Quote
Old 09-15-2012, 10:36 AM   #3
Senior Member
Wyotraveler's Avatar
Join Date: Nov 2011
Location: Northwest WY
Posts: 157
Doesn't surprise me that warranty was denied. They denied my warranty on bad factory wiring. All that said, I don't think Jayco is any better or worse than the other present manufacturers. Most RV manufacturers have bad warranty policy. My Fleetwood Pace Arrow MH back in 89 was the only RV I have erver owned which had a warranty worth anything. Fleetwood gave me a plastic card that I could take to any RV dealer for warranty repair. It was absolutely awesome. This is why I really grind the dealers for a great price. I figure once I am out the door and he has my money I'm no longer his best buddy until I'm ready to trade upwards.
2012 Jay Flight 19RD TT
W/thermal package: R19 walls, R22 roof, R24 floor
2008 F-250 Ford FX4 6.8L V10/4.10 rear axle
Curt class V hitch
Reese trunion WD with dual cam
AC6CV/7 ex-W8RUR since 1954

Wyotraveler is offline   Reply With Quote
Old 09-16-2012, 11:22 AM   #4
Senior Member
tinlizzie23's Avatar
Join Date: Sep 2011
Location: Luray, VA (central Shenandoah Valley of VA)
Posts: 1,416
Can't see why that would not be under the 2-year Jayco warranty, unless they could prove owner misuse, which would be very difficult. Looks to me like the dealer just doesn't want to bother. As stated above, I would call Jayco direct and let them tell you why is isn't warrantied, if that is truly the case.
2003 Ford F-350 V-10 Crew Cab 4WD Long Bed
2004 Jayco Designer Medallion 29 RLTS 5th wheel
Bill, Gayle, and Mindi (dachshund)
Retired at last !

Nothing is foolproof to a sufficiently talented fool.
tinlizzie23 is offline   Reply With Quote
Old 09-17-2012, 02:02 PM   #5
Senior Member
newrvguy68's Avatar
Join Date: Mar 2011
Location: Lethbridge
Posts: 122
The fact that someone is telling you that the door is not covered under warranty and the trailer is only a year old sounds bogus to me. My outdoor shower assembly was leaking and it was replaced without hesitation at no charge to me. So what would be the difference in this case? As suggested, call Jayco directly and let them know what's happened.

2012 Chevy Silverado 2500HD Z-71, 6.0L, Crew Cab w/3.73's
2011 Jayco Jayflight Swift 26BH
33 Nights Camping so far in 2016
newrvguy68 is offline   Reply With Quote
Old 09-18-2012, 11:03 AM   #6
Senior Member
Join Date: Aug 2010
Posts: 273
My outside shower door fell off and the dealer fixed it under warranty. Sounds like your dealer is the problem and not Jayco.
2011 Dodge 3500 DRW CC
2015 Open Range JT337RLS
rbrumfield is offline   Reply With Quote
Old 09-18-2012, 12:23 PM   #7
Senior Member
3'senough's Avatar
Join Date: Sep 2010
Location: New York
Posts: 2,072
What I have found helpful is taking the matter up with Jayco directly first. Send an e-mail of your issue and ask to send in pictures within your request. Jayco should reply with where to send the photos. Once you send them in you should receive a response with an claim number possibly to get the work done. Mentioning the dealer where the work will be completed does help with this process. Then call your dealer, provide the claim number and have them call you when the part is in to complete the work. I have done this twice with Jayco and it has saved me down time and headaches as a result. The dealers actually have it easier by doing this and appreciate the leg work.

Your door should be covered.

2014 375 BHFS Eagle Premier
2014 Ram 3500 Longhorn DRW CC
6.7 CTD, Aisin, 4.10's
Yamaha EF3000iSEB
3'senough is offline   Reply With Quote
Old 09-18-2012, 08:15 PM   #8
Senior Member
Join Date: Dec 2010
Location: Central PA
Posts: 1,236
Like the others I am surprised that your dealer said it would not be covered. I would find a new dealer.

No I am NOT retired. I work full time.:D

Tracy from Central PA

2010 Jayco 17Z Ex-Port
2004 Ford Explorer V8 with the tow package
2010 Camping Stats
Nights Camping 132 - Nights Camping in My Z 102
2011 Camping Stats
Nights Camping 107
2012 Camping Stats
Nights camping 133 - Nights camping in my Z 128
2013 Camping Stats
Nights Camping 66 Nights
tlhdoc is offline   Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 02:46 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.