Jayco RV Owners Forum
 


Reply
 
Thread Tools Display Modes
 
Old 05-11-2015, 05:47 PM   #1
Junior Member
 
Join Date: May 2015
Location: Boulder
Posts: 2
Quality of Jayco?

We are strongly considering buying a Jay Feather hybrid. So I'm reading lots on these forums, which is wonderful. However, I am getting cold feet when I read so many stories about problems and the lack of response by Jayco, even during the "warranty period"...
__________________

kailani is offline   Reply With Quote
Old 05-11-2015, 06:14 PM   #2
Senior Member
 
Cosmik Debris's Avatar
 
Join Date: Aug 2013
Location: Missoula, Montana
Posts: 554
the best warranty in the business

I'm closing in on the end of my two year warranty and still have not had any big failures or flaws. My last RV (not a Jayco) was in the shop many times and I dealt with the company and dealer for an additional six months after the end of warranty, then sold it.
I can't say enough good things about both Jayco and their local dealer here.
Just for comparison, browse the other brands forum sites.
Just fyi, the Lance owners forum will not let you read posts unless you're a member. That should tell you something.
__________________

__________________
"I might be movin' to Montana soon..."

2013 Eagle 29.5RKS
2013 Ford 6.7L diesel F350
Cosmik Debris is offline   Reply With Quote
Old 05-11-2015, 06:29 PM   #3
Senior Member
 
Tunce the traveler's Avatar
 
Join Date: Aug 2013
Location: Bellingham,Wa.
Posts: 4,620
I have a Jay Feather Hybrid that's 5 years old ( second owner) and it's been a very good and dependable trailer. No plans of trading it in and if I did I would buy another Jayco, I wouldn't think twice about it. It has a large slide, never had a problem with it and everything else is original.
Attached Thumbnails
image.jpg  
Tunce the traveler is offline   Reply With Quote
Old 05-11-2015, 06:50 PM   #4
Senior Member
 
Grumpy's Avatar
 
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 5,036
Quote:
Originally Posted by kailani View Post
However, I am getting cold feet when I read so many stories about problems and the lack of response by Jayco, even during the "warranty period"...
Unfortunately you usually only hear the bad and not the good.

Warranty issues are 95% dealer, 5% JAYCO.

As I posted earlier, we had the AC on our 2015 PINNACLE fail while in FL, 1,000 miles from our dealer with another month before we were heading back North. JAYCO worked with a service Tech to get it diagnosed and replaced within 4 days. Granted since the tech was not in JAYCO's system I paid up front, but had a check less than 2 weeks after we got home.

The reason I ended up paying was the mobile service center (Camping Connection) could not come out for 2 weeks and recommended another Tech. Had Camping Connection been able to do the work, they would have been reimbursed directly by JAYCO.

JAYCO has always been very responsive with me and many friends, even covering some issues after the warranty expired.
__________________
DISNEY LOVERS
PINNACLE 2015 38FLSA. aka: "Roam Sweet Home"
Grumpy is offline   Reply With Quote
Old 05-11-2015, 06:54 PM   #5
Senior Member
 
oldmanAZ's Avatar
 
Join Date: Dec 2014
Location: AZ
Posts: 7,020
Welcome to the forum.
__________________
Sherm & Terry w/rescues Eydie (min Schnauzer) Steve RIP (std Poodle)
2015 Jay Flight 27RLS (Camped: 102 nights '15, 90 nights '16, 70 nights '17 so far)
2006 Ford F350 6.0 PSD, Lariat, 4WD, CC, LB, SRW, auto., Camper pkg.
oldmanAZ is offline   Reply With Quote
Old 05-11-2015, 07:00 PM   #6
Senior Member
 
Join Date: Aug 2011
Location: Missouri City, The Republic of Texas
Posts: 3,002
Our first Jayco had no issues that I needed warranty work except for a defective stereo. Jayco sent the replacement directly to me and I installed it. The current Jayco is a 5th and the only warranty work of any significance was the front cap repaint. We're 2 for 2 happy.
__________________
Cheers,
T_

2013 F-350 CC SB 2WD 6.7PS
2013 Eagle Premier 351 RLTS
-SOLD- 2012 X23B
-SOLD- 2003 Ford Expedition 5.4, Bilstein shocks
RedHorse1 is offline   Reply With Quote
Old 05-11-2015, 07:01 PM   #7
Senior Member
 
Hattie's Avatar
 
Join Date: Oct 2014
Location: SF Bay Area
Posts: 711
Quote:
Originally Posted by Grumpy View Post
Unfortunately you usually only hear the bad and not the good. Warranty issues are 95% dealer, 5% JAYCO. ... JAYCO has always been very responsive with me and many friends, even covering some issues after the warranty expired.
One of the hardest jobs to keep a smile on is probably customer-service/help-desk for the only people who have a reason to reach-out are those who are dissatisfied ~ not those where everything is A-OK. We all know that if we don't complain when something isn't right, it won't get fixed BUT how often when something IS fixed (or is right from the get-go) do we take the same effort to compliment or to give kudos?

In this forum, thank goodness, you are getting both sides ... those sharing their problems or expressing their frustrations AND those who are pleased and would recommend their experience/decisions to others. Also add in to your assessing these opinions the varied personalities of the forum members ... for some the glass is half-full and for others it is half-empty. Me? You've probably already gathered from my postings (and signature/avatar) that I'm a real Pollyanna! To me, everything is an adventure that leaves me with memories and laughs. BTW, although we've experienced some issues (all covered under warranty), we are pleased with both Jayco and our dealer and would do everything the same 'cuz we love our rig.
__________________
Hattie
"I just go where I'm towed to"

Genealogy Community Social Group Moderator
__________________________________
2015 White Hawk 25BHS w/Outdoor Kitchen
2015 GMC Sierra SLT 2500HD Z71/4x4 Duramax
Son's 2016 Ford F-150 Lariat SuperCrew 4x4 + gifted 1984 Coleman Sequoia Tent Trailer
Hattie is offline   Reply With Quote
Old 05-11-2015, 07:02 PM   #8
Member
 
Join Date: May 2014
Location: Northern Illinois
Posts: 82
We bought our 2012 White Hawk used from a Jayco dealer. I did a lot of research before deciding to buy a Jayco. They probably have the best frame, roof and side wall structure of any in the industry, based on my research.

I am disappointed in the finishing of our TT. I think it must have been finished on a Friday when they were headed for the weekend, I have had to fix a lot of finish items, screws, remount medicine cabinet, hinges, etc. I have had it in to replace undersized axle (Dexter provided at no charge, and service plan covered the labor), and I have had to have the front cap worked on due to premature, excessive fade.

We love the layout of the 28DSBH, the wood, flooring, fabrics, carpet and wall coverings, but I feel they could have paid better attention to the finish work.

You will be fine with a Jayco. Bottom line, they all have their problems - its a home that moves at 60 mph down the road, problems will happen I guess.
Eaglechief_13 is offline   Reply With Quote
Old 05-11-2015, 08:08 PM   #9
Senior Member
 
Join Date: Jan 2015
Location: Tucson
Posts: 316
We currently have a Forest River PUP, but our first one was a Jayco. We had it for 8 years and other than a water pipe coming unconnected (after a particularly rough ride) and sort of flooding us a little, we never had a minute's trouble with it. I don't remember if the warranty was in effect when that happened, but of course, we fixed it on the spot because we had just gotten to the campsite when we discovered it. We blamed the really bumpy, rocky road for it, and were laughing about it by the end of the next day. LOVED our Jayco; only traded up 'cause it was a low wall and bending over the sink and stove was killing my back.

With the Forest River (which we got because we liked its floor plan), we've had trouble from the get-go. Most problems have been fixed, but it took our dealer (which now doesn't sell FR any more) ages to do so. Luckily, everything that's gone wrong has been fixable so that the trade-in won't be affected, but boy, are we glad to be going back to Jayco.

As many here have said, people are quick to share complaints, and not so quick to share the good stuff. We'll try to be "good" about that when we get our new TT. (We think it was ordered today.)
Jim-n-Ash is offline   Reply With Quote
Old 05-11-2015, 08:24 PM   #10
Junior Member
 
Join Date: May 2015
Location: Boulder
Posts: 2
Thank you all for sharing your experiences, I really appreciate reading them! This Wednesday we'll visit a Jayco dealer and have a good look at them.
Hattie, is your avatar a 13ft Scamp? We started with a Scamp long ago, and loved it .
__________________

kailani is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


» Virginia State Campgrounds

Reviews provided by

Powered by vBadvanced CMPS v3.2.3

All times are GMT -6. The time now is 06:27 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2002-2016 Social Knowledge, LLC All Rights Reserved.