Remotes and am I missing one 34 RSBS

[BillMc40]

We have had our 2018 34RSBS for about 6 weeks now. I still can not make the fireplace operate with the tv remote. Funny thing is dealer showed us the fireplace but he had it turned on and no heat. Any ideas hopefully with pictures. I haven’t figured the stereo out yet. Thanks in advance

[WhiteHawk44]

Originally Posted by BillMc40

We have had our 2018 34RSBS for about 6 weeks now. I still can not make the fireplace operate with the tv remote. Funny thing is dealer showed us the fireplace but he had it turned on and no heat. Any ideas hopefully with pictures. I haven’t figured the stereo out yet. Thanks in advance

we also have the 34rsbs 2017 our fireplace has its own remote- and there is a temperature button which adjusts so that you can achieve no heat.

I agree the stereo takes some experimenting to figure out!

[BillMc40]

Would you post a picture and maybe part number for it.