Quote:
Originally Posted by CO Mtns
To be clear, CW told me that they would do the repair and then submit the warranty claim to Jayco, and if Jayco didn't cover it, then I would have to pay CW (at their labor and part rates). They said that they wouldn't just submit the claim to Jayco first before doing the repair.
Yeah, this sounded fishy to me too. I did have CW do some minor repairs last summer and Jayco did cover all of it (CW actually did the repairs in just a week or so and got Jayco to cover it within a week after that - I didn't pay anything for the repairs).
I have additional repairs needed now but I am very leery of this arrangement. Anyone else have CW (or other dealer) insist on this requirement for the dealer to do the work first and then submit claim to Jayco? If CW insists on that arrangement, I will take it to another dealer.
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In a word, to answer your last question-NO! I purchased my Jayfeather from Camping World OKC, and upon doing the pre-delivery it all went down hill...fast.
As I had looked at several units on the lot, verbally committed to trade, and finance, and was finalizing the deal, the representative asked if I'd like to look at MY unit. It was a different 23RL than I had previously looked at. Upon inspecting, noted a couple of minor items, but the "big one" was the screw point pushing out of the fiberglass front cap. I pointed that out and was told "You will have to bring this back to get it repaired." I explained that was not in the "realm" of going to happen soon, as I was 200 miles from home. I took the unit with exceptions.
Point being, I took the tt to Pharr's RV in Lubbock, 100 miles from home seven months later after the A/C failed at Texas Motor Speedway. I asked them to look at a couple of things, including the front cap and explained that "...it was that way when CW sold it to me." Moans...but we'll take care of it. The only thing they recommended was when parts come in, bring it back and we'll need to winterize it. ETA of parts was first week of January, estimated down time a week.
Took tt in, left it and EVERYTHING on the list was fixed, repaired, adjusted except A/C. Paid my $129.00 winterization fee (glad I did, snowed and was down to 11 degrees while in the shop). Pharr's told me the A/C was untestable because of weather.
Took the tt to Scottsdale end of February. A/C not needed first couple of days but did not work when I needed it. CW of Phoenix told me "You can drop it off, we could get to it in a month or so.". Called Eric's RV Mobile repair and he told me if he had a 15k Dometic unit I'd have to pay up front and get reimbursed from Jayco. He could have a replacement by Monday (it was Wednesday, going home Sunday).
Took the tt back by Pharr's and they plugged me in....shore 'nuff not cooling. We'll have it ready in an hour. I dropped the trailer, bought new tires for the tv, picked up tt with new A/C installed and didn't have to spend a penny, other than the $1,000.00+ for the new tires.
At no time did Pharr's ever suggest I might have to pay for something because it "might not be covered under warranty".
At no time did CW offer me any help or advise regarding something they sold me.
My first tt was a Jayco I purchased from Camperland Oklahoma 10 years ago. They addressed the one and only warranty issue by sending me the studor valve to repair a defective one permitting grey water tank gassing, that I told them I could replace myself. Jayco is not the issue. It's your dealer.
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