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10-03-2019, 01:56 PM
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#21
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Senior Member
Join Date: Jul 2019
Location: Suffolk
Posts: 102
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Roof repair
I have a 2018 Jayco 29RLSS. 1 year old in Sept. Noticed a couple weeks a go a split as the membrane rolls over the edge near the ladder. Took pictures and went back to Camping World (dealer). Scheduled to take it back in Oct for full roof replacement.
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10-03-2019, 02:48 PM
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#22
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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Quote:
Originally Posted by GL243
Good luck, Bob. Will be interested to hear how yours goes.
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UPDATE: My service warranty request was approved by Jayco for repair......, I drop my TT off tomorrow at my RV dealership for the repair.
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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10-03-2019, 03:35 PM
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#23
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
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Quote:
Originally Posted by Rustic Eagle
UPDATE: My service warranty request was approved by Jayco for repair......, I drop my TT off tomorrow at my RV dealership for the repair.
Bob
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Bob, what are they going to do in this repair?
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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10-03-2019, 06:13 PM
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#24
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Senior Member
Join Date: Dec 2015
Location: Pennsylvania
Posts: 1,880
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Quote:
Originally Posted by steve.jurnigan
I have a 2018 Jayco 29RLSS. 1 year old in Sept. Noticed a couple weeks a go a split as the membrane rolls over the edge near the ladder. Took pictures and went back to Camping World (dealer). Scheduled to take it back in Oct for full roof replacement.
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Quote:
Originally Posted by Crabman
Bob, what are they going to do in this repair?
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He said "Full Roof Replacement"
__________________
2012 Ford Expedition EL
2016 28BHBE, Elite and Thermal Packages.
Equal-i-zer 4-point Sway Control, Southwire 34930 Surge Guard 30A, Tire Minder TPMS A1A
(2) Yamaha EF2000iS Generators, Micro-Air EasyStart™ 364 (3-ton) Soft Start, Garmin RV 890, GoodYear Endurance ST225/75-15 Load Range E
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10-03-2019, 06:26 PM
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#25
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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Quote:
Originally Posted by Crabman
Bob, what are they going to do in this repair?
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Crabman,
Jayco sent my RV dealer a "process" for the repair and I plan to ask for a copy tomorrow. My understanding is that it was very similar to what the 'OP' described in his post #6....., not a full roof replacement (not required). If I find out anything different I will let you know.
When I spoke with the service manger I was advised that it will be a 3-4 hour repair process which sounds about right.
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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10-03-2019, 06:35 PM
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#26
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Site Team
Join Date: Nov 2010
Location: Virginia`s Eastern Shore
Posts: 17,091
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Quote:
Originally Posted by RAurand
He said "Full Roof Replacement"
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I was quoting and referring to Rustic Eagle's post.
__________________
2017 Coachmen Catalina 283RKS
2018 Ford F250 Super Duty 6.2l CCSB
2010 Jayflight 28BHS (sold)
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10-03-2019, 06:47 PM
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#27
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,772
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Be very careful dragging a hose over that lip. It can also cause similar damage.
__________________
Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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10-04-2019, 05:05 AM
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#28
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Senior Member
Join Date: Jul 2019
Location: Suffolk
Posts: 102
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"Full Roof Replacement"
Correct that's what I was told. Along the back edge you can feel the siding pressing on the membrane roof as it rolls over the roof. The original picture shows the siding pushing up. I haven't looked the sides over yet but will inspect it some more. My concern is whats not going to work after everything is taken off the roof and re-installed. Some of the workmans ship the dealer has done is not the best.
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10-04-2019, 12:19 PM
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#29
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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Quote:
Originally Posted by steve.jurnigan
snip.....My concern is whats not going to work after everything is taken off the roof and re-installed. Some of the workmans ship the dealer has done is not the best.
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Sounds like you may have two stay on top of the dealer the best one can.
I would request a copy of Jayco's response to the dealership's service warranty request, this should give you insight of Jayco's approved repair scope/requirements.
Confirm that the dealership will be re-applying new Butyl putty tape (remove old) behind all the removed trim molding (attaches the new EPDM material to side/rear walls), and also apply a new bead of Dicor caulk along the top edge of the same trim molding after excess Butyl putty tape has been trimmed off. I would 'assume' that a new A/C roof seal would be installed (?).
Before leaving the dealership I would get on the roof and insure that adequate caulking has been re-applied at all front/rear roof cap joints, vents, antenna, stink pipes, ladder, etc.. Check that re-installed skylights didn't get damaged (cracks, etc.) from over-torque mounting screws. Also insure that the awning fabric where it attaches to the gutter rail/trim molding didn't get damaged (torn, etc.) during the repair.
Just food for thought....
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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10-24-2019, 07:37 PM
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#30
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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Quote:
Originally Posted by Rustic Eagle
UPDATE: My service warranty request was approved by Jayco for repair......snip
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I picked up my TT from the dealer today and the raised "metal edge" issue has been repaired and the only witness marks that there was a repair is the fresh sealants, that's a good thing
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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10-24-2019, 07:48 PM
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#31
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Site Team
Join Date: Apr 2012
Location: Newark, NY
Posts: 15,765
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Excellent! Thanks for updating us.
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Moderator
Think you're too old to cry or swear out loud...walk into your hitch in the dark.
2012 Jay Flight 19RD
2016 Ford F150 XLT 2X4 SC 3.5L Eco Max Tow
2010 Tundra TRD DBL Cab (Traded)
2 new fluffy Corgis, Bayley and Stanley
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10-25-2019, 04:44 AM
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#32
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Senior Member
Join Date: Jul 2019
Location: Suffolk
Posts: 102
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Roof manufacturing defect
Just wondering, how long did the dealer keep your TT for this work? I winterized mine and don't expect it back till January or later.
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10-25-2019, 07:16 AM
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#33
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Senior Member
Join Date: Feb 2018
Location: Windsor
Posts: 322
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On mine which was not complete roof replacement, it took them a couple months, including having to redo it after I went to pick it up, inspected it, and found their tech had not taken the too-high metal edge down everywhere it was too high. Do a thorough inspection of all repairs, was my lesson learned.
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10-25-2019, 09:22 AM
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#34
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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Quote:
Originally Posted by steve.jurnigan
Just wondering, how long did the dealer keep your TT for this work?........snip
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I dropped my TT off at the dealer on October 4th, picked it up October 24th. I also had the vertical wiper seal on 6 windows replaced under warranty as well.
I was told that there was a delay due to a few techs in manufacture training for a week.
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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11-22-2019, 01:52 PM
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#35
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Senior Member
Join Date: Jul 2019
Location: Suffolk
Posts: 102
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Update on my full roof replacement. Carried it in October 16, got it back today, November 22. Climbed on the roof. Everything looks Ok. Plenty of sealant and they cut back the aluminum siding which was the problem. Got home checked everything out and everything works A/C, TV, and rear A/C. Only disappointment was they charged me full price to switch out the main sky light out to a white. Got to much heat thru the clear one. At the moment I can live with that. Will put a protectant on it in the next few days.
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11-24-2019, 06:24 PM
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#36
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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steve,
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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11-26-2019, 12:32 PM
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#37
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Senior Member
Join Date: Jul 2019
Location: Suffolk
Posts: 102
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When I went to pick my trailer up it was cloudy. I walked over the roof, looked ok. Workmanship not the best. Today sunny went up on the roof to wrap it up with cover. There were 7-8 places that felt like rock under the roof, one place had a hole in the roof. Several places, gobs of self leveling looks like that they covered a tear This isn't going to last . Took pictures of all the defects, email Camping World. They called and it goes back Monday for second roof replacement. Also complained about the dents and bent moldings and poor workmanship. Very hard to maintain my cool. They were nice and promised to make it right.
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11-26-2019, 12:54 PM
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#38
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Senior Member
Join Date: Jan 2019
Location: Cincinnati
Posts: 1,185
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Quote:
Originally Posted by steve.jurnigan
When I went to pick my trailer up it was cloudy. I walked over the roof, looked ok. Workmanship not the best. Today sunny went up on the roof to wrap it up with cover. There were 7-8 places that felt like rock under the roof, one place had a hole in the roof. Several places, gobs of self leveling looks like that they covered a tear This isn't going to last . Took pictures of all the defects, email Camping World. They called and it goes back Monday for second roof replacement. Also complained about the dents and bent moldings and poor workmanship. Very hard to maintain my cool. They were nice and promised to make it right.
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We're scheduled for a roof replacement Feb 3, but we're taking it back to the factory to have it done. It's worth the 4 hour drive for us, but we're retired, and will make a mini-vacation out of the trip. Also, while it's there, they will take care of our punchlist of random issues.
__________________
Ford F250 6.2 Gas, 4X4, Short Bed, Companion Hitch
2019 Jayco 28.5 RSTS, MorRyde orbital pinbox.
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11-26-2019, 01:01 PM
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#39
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Moderator Emeritus
Join Date: Apr 2011
Location: Michigan
Posts: 9,424
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Quote:
Originally Posted by steve.jurnigan
snip..... Very hard to maintain my cool. They were nice and promised to make it right.
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I agree, not an easy situation to maintain one's cool, I would be struggling .
My first reaction to Camping World would be what are they going to do different that insures the 2nd time around will meet everybody's expectations, especially since this is on Camping World's dime and not Jayco's this time??
Also, due to the scope/cost of the initial Jayco service warranty claim I would contact Jayco ASAP and advise them of the recent turn of events...., they may get involved (hold back original warranty claim $$ ??)
Bob
__________________
2016 GM 2500HD 6.0L/4.10
2018 Jay Flight 24RBS
2002 GM 2500HD 6.0L/4:10 (retired)
2005 Jayco Eagle 278FBS (retired)
1999 Jayco Eagle 246FB (retired)
Reese HP Dual Cam (Strait-Line)
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11-26-2019, 04:13 PM
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#40
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Lost in the Woods
Join Date: Apr 2016
Location: Ontario Canada
Posts: 256
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Just wondering why you would get the whole roof replaced for one small tear? I agree it shouldn't have happened in the first place, but the last thing I would have done is to get a dealer to replace it. Sure the tear will be gone, but the dealer probably caused another 6-7 issues that weren't there before. Lets face it, all trailers are junk !! Buy new, and then get rid of it after 4 years. If you're not somewhat mechanically inclined, then do yourself a favor and stay in hotels. Trailers are a constant nuisance and need tons of maintenance. I would have repaired that tear myself and gone after Jayco for a cheque for half the value of that roof replacement.
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