^^This
I would pull out the screw and determine 'fill' (epoxy, wood glue, or wood filler) based on substrate. You may find that the installer just missed the joist, so put the screw back where it will do some good and then apply patch.
Document all in photos and send to Jayco for establishing date of issue and solution in case there are other issues down the road.
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2017 Eagle HT 29.5BHOK (sold)
2017 Ford Powerstroke 6.7, Crew, 4x4 (sold)
2018 Toyota Highlander
Maggie, Old English Sheepdog
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