Jayco RV Owners Forum

View Poll Results: RV Dealer Satisfaction Poll
I am extremely satisfied with my RV dealer 131 40.06%
I am satisfied with my RV dealer 75 22.94%
I am somewhat satisfied with my RV dealer 26 7.95%
I am somewhat dissatisfied with my RV dealer 25 7.65%
I am dissatisfied with my RV dealer 19 5.81%
I am very dissatisfied with my RV dealer 22 6.73%
My RV dealer is so bad I would not wish them on my worst enemy 11 3.36%
I have not had enough experience with them yet to form an opinion 18 5.50%
Voters: 327. You may not vote on this poll

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Old 10-03-2015, 07:04 PM   #61
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Join Date: Jan 2015
Location: Frisco
Posts: 1,471
Originally Posted by Touch N Go View Post
Jayco and the warrenty work done went well. Now custumer service was very poor. I asked about work done and nobody was helpful on explaining. It was like get out. I'm home asking my self what the????? Its all about sales there....wow!!


'16 Ram 3500 MC CTD Dually, 4:10 rear
'14 Ram 2500 MC CTD (gone)
'14 287BHBE (gone)
'16 North Point 377RLBH (current and hopefully last)
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Old 10-03-2015, 09:07 PM   #62
Join Date: Mar 2015
Location: Hudson Valley, NY
Posts: 41
Garick RV in Oak Ridge NJ gets my vote for dealer of the year. I purchased my 29MV from them at the Northeast RV Show, the sales/purchase process was very professional and all promises made by them were kept. The PDI was excellent, in spite of sub-zero temps on the day I picked it up in Feb. Best of all, their Service Department is first class. They have fixed all the issues with my unit correctly the first time and in a timely fashion. I do not hesitate to recommend them, and will certainly purchase my next RV from them as well.

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Old 10-03-2015, 11:20 PM   #63
Join Date: Aug 2015
Location: Blackfoot
Posts: 89
Brockman RV in Jerome Idaho

My new SLX 145RB is only 2 months old with 500 miles on 3 weekends, and nothing has broken or required service, yet. But I have read many posts about bad dealers: not including a spare tire, charging extra for a battery or propane, installing a cheap undersized battery, charging outrageous prep fees, bad/incomplete prep work, etc.

None of those scare stories happened to me at Brockman RV in Jerome, Idaho. They treated me well, patiently offered choices, explained everything, prepped everything the right way including installing the new brake controller in my TV, and didn't try to take all my cash. Because of this, I traveled 150 miles to Brockman RV, passing several other dealers along the way. They earned my business.

P.S. Brockman RV has sold Jayco for years, and they are near Jayco's plant in Twin Falls, Idaho.
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Old 10-06-2015, 12:35 PM   #64
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Join Date: Sep 2014
Location: Buford, Georgia
Posts: 43
Thumbs down Camping world Oakwood, GA sucks.

We bought at Camping World in Oakwood, GA. Funny how many of the people unhappy with their dealer experience bought at Camping World. I was happy with the final price and what they gave me on my trade in, but everything else has been a bummer.
Negotiating the deal took over 6 hours. All the sleazy "I've got to go talk to my manager" crap and then they let you sit in the office for 30 minutes each time while they yuk it up in the managers office. They tried to change our trade in value at the last second. Wouldn't tell us the APR on the loan they were offering until the last possible second. Tons of upsell pressure after the sale on Good Sam crapola. Camper wasn't ready at the scheduled time for pickup so we had to wait hours before our walk-through.
Had to get service under warranty twice and those were both total fiascos too. Took weeks to get it done, they never called to say it was finished and when we got there to pick it up only half the work had been completed. Oops, we forgot about that. The service department clearly doesn't want to deal with customers.
I would NEVER buy from Camping World again.

Other than that it's been great.
2015 Jayco Jay Flight 32BHDS Elite
Sold - 2007 Jayco Jay Feather 19H
Curt weight distribution hitch with sway control
2004 Ford Super Duty f-250, Bulletproofed 6.0 Powerstroke diesel with SCT chip
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Old 02-11-2016, 06:02 PM   #65
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Join Date: Aug 2010
Location: Phoenix, AZ
Posts: 388
Our dealer service expertise is marginal, at best. This judgement is result of one very bad experience 4 years ago,
Richard & Marilyn
2010 Ford F150, V8, 5.4 liter
2010 Jay Feather Sport 165
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Old 02-12-2016, 05:33 AM   #66
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Join Date: Apr 2015
Location: Lancaster
Posts: 595
Very happy with my dealer, Gayle Kline in Mountville, PA. Spent a lot of time with me through 2 sales, consultation and planning. I've probably been lucky in that we have had no significant service issues, but they have been very responsive to quality issues during the sales process and always have time to be helpful. Not only would I go back, but I did go back.


TV 2010 Ford F-150 Supercab
TT 2016 Jay Feather 23RLSW
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Old 03-06-2016, 04:59 PM   #67
Junior Member
Join Date: Mar 2016
Location: Mineral
Posts: 2
Originally Posted by Grandpa View Post
Very happy so far.... Haven't taken delivery yet, but Kyle of Indiana RV Connection has been very helpful and patient. Our unit is scheduled to be completed the first part of next week, so I'm looking forward to picking it up.

I have requested that he make sure any applicable recalls are taken care of prior to delivery (parking brake? keypad?) I don't think it's fair to push recalls onto the customer to take care of when they are known prior to delivery.

I'll report back with how the delivery goes...
Can you update us on your experience with Indiana RV Connection? Good service? Good deal? Thanks
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Old 03-06-2016, 05:23 PM   #68
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Join Date: Apr 2014
Location: Fort Wayne
Posts: 1,266
Bought ours from Rv Center in Indiana and I will not be taking it back there for warranty after 3 bad experiences. I am taking it back to Jayco this fall and their service dept will be refinishing my front cap and performing the other warranty issues
2011 F250 King Ranch Crew Cab Diesel , 2015 Jayco Eagle 338 rets
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Old 03-08-2016, 02:16 PM   #69
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Join Date: Jan 2016
Location: Cecil
Posts: 77
So far our experience has been bad. We ordered our TT January 8. The dealer said it would be a few weeks. I said the loan we signed up for expires February 22 so let us know before hand if there are any issues. I called twice in that time frame and spoke to the salesman who said it might not be ready until mid March, but they will have a VIN number for us by February 24 at the latest. On February 22 I called 3 times and all three times I was told they would call me right back. It's March 8 and I have yet to have them call back. I called once since February 22 and was told that I should keep calling them to find out if the TT has arrived at the dealer. I told them no, it's their job to call me and keep me informed, not the other way around. I still haven't heard from the dealer. Not once.

I have no idea what to do. My wife is getting upset to the point where she is wondering if we should just ask for our deposit back. Both of us really want the TT, but we also want to be treated fairly. We're not asking for much, just to be acknowledged and maybe an occasional email/ phone call to keep us up to date. Very frustrating experience so far.
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Old 03-09-2016, 11:42 AM   #70
Join Date: May 2013
Posts: 41
Just bought a new tt from RV City in Morinville Alberta. This is where we bought our first one and went back because of the wonderful service and people. They went above and beyond to help us make everything thing accessible for our special needs son. I can't say enough about how great they are!

2010 Jayflight 24RKS
2010 Dodge Ram 2500
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