Jayco RV Owners Forum

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Old 03-02-2012, 07:03 AM   #1
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Question Service at a Non-Jayco Dealer

I am a newbie to the RV world. I was wondering is there any taboo against taking my MH to a non-Jayco dealer to be serviced?

The MH is a used 2010 Greyhawk 31FK, so there is no factory warranty and I will be paying for any service out of pocket. I will be picking up the MH from my dealer next weekend who is about an hour away. I have another dealer (non-Jayco) who is 5 minutes away. Should I expect any problems with getting them to do any work I may need done? I hope to develop a relationship with them since they are so close and my ignorance level is so high (although this site has helped that ailment tremendously).

Or is it a bad idea in general, except for emergency situations?

I was worried since I read elsewhere on here about a Jayco dealer who refused to service a Jayco TT because it wasn't purchased at his dealership (albeit it was warranty work).


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Old 03-02-2012, 07:24 AM   #2
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I would think that if you have a local dealer that gives good service, use them. The only problem I can see to this is if you ever need Jayco specific parts. It is my understanding your non-Jayco service provider would have to get the parts from a Jayco dealer which might slow things down a bit, but then the Jayco dealer is in business to sell so I can't imagine they wouldn't process the order promptly. Money is money.


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Old 03-02-2012, 07:32 AM   #3
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I would agree. For non-warranty type work any rv dealer should do.
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Old 03-02-2012, 07:38 AM   #4
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Agree with all. I would go with the one you trust and that is most convenient to you.

Most systems in RV's are generic and any good technician can trouble shoot and fix, especially if warranty issues are not present.

If you don't know the one closest, do some research. Hang around and talk to the people at the facility and you may get a feel for their ability.
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Old 03-02-2012, 07:41 AM   #5
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We *used* to have a fantastic local RV dealer. They were Airstream but their service and knowledge were outstanding. I wouldn't hesitate for a second to go to them, but unfortunately they are no longer in business, I miss them dearly.

If you are able to find a place where the mechanics are good, and they are willing to talk to you honestly and up-front GO to them. I wish Holiday on Wheels was still around
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Old 03-02-2012, 08:27 AM   #6
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Can't remember where I saw this but it might be worth checking them out if they're on this list.

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Old 03-02-2012, 08:11 PM   #7
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Any good service shop that you trust should be able to keep your motorhome in top shape. After all the things that need service are universal to all campers.
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Old 03-02-2012, 11:32 PM   #8
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I had some probs with a Jayco dealer taking care of our epic brake problem (an isolated issue with a select 2010 manufactured in 2009 tt's). In exasperation, and while still in warranty, I contacted Dexter who put me in touch with a locL 'brake dealer'. After about the 5th attempt to rectify the problem that brake guy did it in one try!

We also had an issue with our Equalizer hitch when it failed in the mid-west. A non-Jayco dealer did us well and took care of warranty issues even though we had a Jayco and they didn't sell them. We have also been told by local non-Jayco dealers that they won't do Jayco warrany issues if you are in warranty (which isn't your case). Other non-dealers have indicated that they will do Jayco warranties and can get needed parts (while under warranty and traveling cross country). I'm guessing it depends on a 'relationship' that the dealer has established with Jayco?

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Old 03-02-2012, 11:51 PM   #9
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I have a tenant in one of my commercial buildings that I manage that repairs RVs...he recommended that I take my new TT to the dealer for repairs during the warranty period and then use him if I want to. He has offered me parts discounts so I ordered a RV cover for $300.00 which normally goes for $349.00. I will also be buying the X chocks from them as well as doing a LED conversion to the interior lights. He was also very helpful in suggestion the conversion to 2 6 volt batteries if I do alot of dry camping.

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