Originally Posted by Murff
This thread has a lot of reason to dislike dealer service departments, sadly.
In the 7 years we gave owned our White Hawk, the service department has done an incredible job of doing excellent work.
My point, there are good quality service departments out there that will take care of customers.
That's also well said, Murff,
There are good dealerships out there.
The dealer we had in Cincinnati before retiring to Florida was great - but they were family owned at the time. Now, they are part of a chain. It makes a difference. The family cared, the chain doesn't.
It comes down to this thread being about the numbers of good and bad dealerships. I think the trend is away from good service.
We have seen it across the board, not just in the RV indistry. Many companies gets so big they lose focus on the customer and after that it's all glowing language and no real support.