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Old 04-15-2016, 05:05 PM   #1
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Shocked at my RV dealer!

No names here, this is a large chain store.

We recently purchased a Precept from this chain. We have a few very minor items to be repaired, I took our coach in this morning, had an appointment that was made two weeks ago.

I asked while they tended to the warranty items and add something I purchased, could you do a couple small things for me.

1. Add valve stem extensions to the outside rear tires, the extensions are like $20. saw them on their shelf.

2. Check the air in the tires.

I get a call late this afternoon telling me they didn't get to my coach today. They also needed a approval on some labor cost.

1. To add the extensions $99. labor. (Really, five minutes to screw them on)
2. To check the air in the tires and to add some if needed $66.

I'm floored, I'm having warranty work done, having an item added for $800. and I get charged to check my tire pressure? And $99. to screw on two valve extensions? I'll do it myself!

Is this how this industry works? Seems like robbery to me.

Steve
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Old 04-15-2016, 05:09 PM   #2
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And they didn't even wear a mask!
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Old 04-15-2016, 07:17 PM   #3
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No.

Not in our experience.

We did a PDI with the dealer. Then we took the unit home. We found some weatherstripping that was not to our satisfaction and called the dealer. They called ten days later, the stripping was in. Made an appointment the next week

It was POURING rain. They brought the TV and TT inside and did the weatherstripping. Then we asked some questions about clarification of dewinterizing steps. They guided us through the process let us do it in their shop under their mentoring. In about 15 minutes we were done.
At NO CHARGE.

Not a large chain store. A small family owned RV business that carries just Jayco and another line. Before we bought they emphasized that their forte was service and they could not match chain stores price.. and there are no Jayco stores within 300 miles.

they have been in the business for 50 years.
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Old 04-15-2016, 08:43 PM   #4
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The large dealerships are in business for one reason,$$$$$$$$!!
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Old 04-15-2016, 08:47 PM   #5
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Old 04-15-2016, 08:56 PM   #6
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Old 04-15-2016, 08:59 PM   #7
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Find new dealer to do business with in the future. BS on the charges.
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Old 04-15-2016, 09:01 PM   #8
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That's why I learned to do everything myself and I mean everything. I am sure that dealer didn't blink and eye. Even in the RV manufacturing industry they don't blink and eye on the poor workmanship they deliver. Because they don't have too we are buying them anyway. Keep on smiling!
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Old 04-15-2016, 09:02 PM   #9
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At least they waited for your approval before doing the "work" and sticking it to you.

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Old 04-15-2016, 09:03 PM   #10
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Shocked at my RV dealer!

OP sorry to hear. That's why I buy from whoever gives me the best price based on what my time is worth to drive to pick it up and the selling price. Because you never know if they'll help you after the buy. Pay up front or pay later if you need them later. I have not needed them after....

No dealers are perfect. They are in business to make money. All of them. I pay more for a jayco than say a keystone assuming it's a better product and most likely will have less issues...
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