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Old 10-30-2020, 11:06 AM   #1
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Shoutout to Progressive Industries

I like to read and also report good things. My EMS-PT30x started showing strange codes and quit working. I reported it to Progressive and sent them the pictures they asked for and I just got a report they are sending me a new unit and to cut the end off my old one and recycle it. That is great service! A few years back I had another brand that went bad and they basically said "sorry bout your luck". That is why I changed to Progressive Industries.
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Old 10-30-2020, 11:39 AM   #2
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Progressive Industries also just replaced a failed 30 amp unit for me under warranty. Just be aware, it took quite a few weeks between when I received the confirmation email to when the unit actually shipped.
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Old 10-30-2020, 03:01 PM   #3
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My 5 year old 30 amp PI took a dump 2 years ago. I had a brand new one 6 days after submitting the warranty claim.
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Old 10-30-2020, 03:13 PM   #4
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Make sure you have proof of purchase.
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Old 10-30-2020, 06:27 PM   #5
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Great to hear about a company that stands behind their product.
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Old 10-30-2020, 08:25 PM   #6
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Recently had an issue with my 7 year old 50 amp portable unit. Water got inside the unit during some heavy thunderstorms and quit working. Opened the unit and drained a small amount of water out and let it dry out for several days but noticed rust on the wire lugs. The EMS operated normally when I plugged it back in but I called PI anyway and explained the problem and that I was concerned about the safety of the EMS due to the rust. After submitting a warranty claim and pics of the EMS I received a confirmation email that afternoon that a new unit would be shipped. They gave the same instructions to cut the plug off the old unit as they did with the OP. Received the new EMS within 4 or 5 days. Progressive Industries makes a great product right here in the USA and has unbelievable customer service. If ever I have to purchase another EMS, my decision has already been made....Progressive Industries.
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Old 10-31-2020, 05:51 AM   #7
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Good to read they work directly with the customer. I read that their warranty was expecting a dealer to be involved. Reliable product, glad for these results.
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Old 10-31-2020, 06:44 AM   #8
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While filling out the warranty info on their website I did notice that they require you to provide installer information for hardwired units. That may be the part where a dealer gets involved, providing the dealer installed the unit.
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Old 10-31-2020, 08:07 AM   #9
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I will also comment on their excellent customer service. I called them saying my hardwired 30a EMS had developed quite a loud electrical buzzing sound. I filled out the online form and attached a couple pictures of it installed, and they shipped me a brand new unit. Very happy with the product and the service. I told them about my online involvement in the RV community and promised I would share my positive experience with others for their favour, so here it is.
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Old 10-31-2020, 10:25 AM   #10
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My 30 amp PI EMS died in August. After filling out the warranty form online, a new one showed up in six days. Very good service.
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Old 11-02-2020, 05:58 AM   #11
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I have been a believer in Progressive EMS products for a bit over 10 years now full time. I currently have 2 PT50X units. One is in service full time and the other is a spare to use when the primary one isn't able to do it's job. I absolutely will NEVER plug in anywhere anytime without my PT50X in line. I have had several issues through the years and had 2-3 units replaced promptly and under warranty. Great customer service each and every time.

But no company's response can be fast enough to keep you protected while they are shipping a replacement, that is why I have 2 of them. I am a happy camper.
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Old 11-14-2020, 11:33 AM   #12
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I'm another believer in Progressive Industries. Water got into my EMS-PT30X on our last trip and quit working. I submitted a warranty claim on 11/3 and the new unit was delivered today. It sure is nice to see a company stand behind their products with excellent customer service!
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Old 11-15-2020, 05:10 AM   #13
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Quote:
Originally Posted by Midnightmoon View Post
Progressive Industries also just replaced a failed 30 amp unit for me under warranty. Just be aware, it took quite a few weeks between when I received the confirmation email to when the unit actually shipped.
I started with the PT50C 10 years ago since replaced with the PT50X during warranty replacements. Progressive has always responded quickly to the issues I have had (I full time 10+ years now), but.....

No matter how quickly they respond what do you do to protect your rig while waiting for the replacement? I have a spare PT50X and have had since my first PT50C took a hit years ago. I will never ever plug in anywhere even at home base without protection. So I now have two of them.
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Old 11-19-2020, 11:42 AM   #14
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State Farm was a nightmare. Liberty Mutual was a nightmare and when we looked at Progressive we thought can't get any worse. It was like heaven. Everyone is great to talk to got a great deal on line navigation terrific and even if something goes wrong at the campsite? We are covered. I can't believe the deal we got on house insurance. So we are Progressive happy 4 years and running. Now to make sure Flo and Jamie are out of my new garage. They love what we did with the place.
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Old 11-25-2020, 10:04 PM   #15
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Quote:
Originally Posted by spark of insanity View Post
State Farm was a nightmare. Liberty Mutual was a nightmare and when we looked at Progressive we thought can't get any worse. It was like heaven. Everyone is great to talk to got a great deal on line navigation terrific and even if something goes wrong at the campsite? We are covered. I can't believe the deal we got on house insurance. So we are Progressive happy 4 years and running. Now to make sure Flo and Jamie are out of my new garage. They love what we did with the place.
Sorry to advise you confused PROGRESSIVE INSURANCE w/ this conversation talking about PROGRESSIVE INDUSTRIES ELECTRICAL SURGE PROTECTOR, the two not related to each other :-)
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