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10-30-2020, 11:06 AM
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#1
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Senior Member
Join Date: May 2015
Location: Charles Town
Posts: 470
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Shoutout to Progressive Industries
I like to read and also report good things. My EMS-PT30x started showing strange codes and quit working. I reported it to Progressive and sent them the pictures they asked for and I just got a report they are sending me a new unit and to cut the end off my old one and recycle it. That is great service! A few years back I had another brand that went bad and they basically said "sorry bout your luck". That is why I changed to Progressive Industries.
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2014 Toyota TundraTRD double cab 4x4 tow package off road package 46 gallon fuel tank
2018 Jayco White Hawk 23MRB solar equipped
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10-30-2020, 11:39 AM
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#2
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Site Team
Join Date: May 2017
Location: Connellsville
Posts: 22,719
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Progressive Industries also just replaced a failed 30 amp unit for me under warranty. Just be aware, it took quite a few weeks between when I received the confirmation email to when the unit actually shipped.
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Moderator
2017 Jay Feather 7 22BHM Baja/Andersen WD
2018 F150 4x4 3.5L Ecoboost Max Tow
2015 MB Sprinter 2500 Passenger 2.1L Diesel
2007 Ram 2500 4x4 Cummins 5.9L G56
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10-30-2020, 03:01 PM
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#3
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Senior Member
Join Date: Dec 2012
Location: Southern Indiana
Posts: 3,208
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My 5 year old 30 amp PI took a dump 2 years ago. I had a brand new one 6 days after submitting the warranty claim.
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2012 Eagle 320 RLDS
2017 Ford F-250 FX4 Crew STX 6.2l
3.73 E-locker
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10-30-2020, 03:13 PM
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#4
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Site Team
Join Date: Jan 2011
Location: James Island, SC
Posts: 22,852
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Make sure you have proof of purchase.
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Moderator
2011- 351RLTS Eagle, MorRyde suspension/pin box,
2017- F350 6.7 PSD Lariat FX4,SRW, SB,CC
Hughes PWD SP-50A, TST TPMS
Gator roll-up bed cover
B&W Turnover ball, Companion Std hitch
Can't find what you're looking on JOF? Try Jayco Owners Forum Custom Google Search
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10-30-2020, 06:27 PM
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#5
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Senior Member
Join Date: Jul 2011
Location: Long Island, NY
Posts: 1,402
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Great to hear about a company that stands behind their product.
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2018 Jayco 28RLS
2012 F-250 6.2L 3.73
Equalizer Hitch
Yamaha 2400ISHC
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10-30-2020, 08:25 PM
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#6
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Member
Join Date: Dec 2019
Location: DFW
Posts: 79
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Recently had an issue with my 7 year old 50 amp portable unit. Water got inside the unit during some heavy thunderstorms and quit working. Opened the unit and drained a small amount of water out and let it dry out for several days but noticed rust on the wire lugs. The EMS operated normally when I plugged it back in but I called PI anyway and explained the problem and that I was concerned about the safety of the EMS due to the rust. After submitting a warranty claim and pics of the EMS I received a confirmation email that afternoon that a new unit would be shipped. They gave the same instructions to cut the plug off the old unit as they did with the OP. Received the new EMS within 4 or 5 days. Progressive Industries makes a great product right here in the USA and has unbelievable customer service. If ever I have to purchase another EMS, my decision has already been made....Progressive Industries.
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Kevin and Janine
2019 Ford F-350 Lariat DRW
2020 Pinnacle 36KPTS
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10-31-2020, 05:51 AM
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#7
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Senior Member
Join Date: Jun 2012
Location: West Chicago
Posts: 550
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Good to read they work directly with the customer. I read that their warranty was expecting a dealer to be involved. Reliable product, glad for these results.
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2019 F250, gas, 4.30
2017 29RKS
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10-31-2020, 06:44 AM
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#8
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Member
Join Date: Dec 2019
Location: DFW
Posts: 79
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While filling out the warranty info on their website I did notice that they require you to provide installer information for hardwired units. That may be the part where a dealer gets involved, providing the dealer installed the unit.
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Kevin and Janine
2019 Ford F-350 Lariat DRW
2020 Pinnacle 36KPTS
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10-31-2020, 08:07 AM
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#9
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Senior Member
Join Date: May 2013
Posts: 1,588
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I will also comment on their excellent customer service. I called them saying my hardwired 30a EMS had developed quite a loud electrical buzzing sound. I filled out the online form and attached a couple pictures of it installed, and they shipped me a brand new unit. Very happy with the product and the service. I told them about my online involvement in the RV community and promised I would share my positive experience with others for their favour, so here it is.
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2013 F-150 EcoBoost MaxTow, Roush tuned (415hp 506tq), lifted on 33s, R.A.S.
2013 Jay Flight 28BHS Elite (Equalizer 10K hitch)
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10-31-2020, 10:25 AM
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#10
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Senior Member
Join Date: Jul 2014
Location: Fuquay-Varina
Posts: 884
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My 30 amp PI EMS died in August. After filling out the warranty form online, a new one showed up in six days. Very good service.
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2014 Greyhawk 31FK
2007 Honda Shadow Sabre 1100cc
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11-02-2020, 05:58 AM
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#11
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Senior Member
Join Date: Dec 2009
Location: Maplesville - Home Base
Posts: 3,059
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I have been a believer in Progressive EMS products for a bit over 10 years now full time. I currently have 2 PT50X units. One is in service full time and the other is a spare to use when the primary one isn't able to do it's job. I absolutely will NEVER plug in anywhere anytime without my PT50X in line. I have had several issues through the years and had 2-3 units replaced promptly and under warranty. Great customer service each and every time.
But no company's response can be fast enough to keep you protected while they are shipping a replacement, that is why I have 2 of them. I am a happy camper.
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Ed
KM4STL
2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50X, TST Systems 507 TPMS, RV Flex Armor Roof
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11-14-2020, 11:33 AM
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#12
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Senior Member
Join Date: Jul 2019
Location: Downers Grove, IL
Posts: 105
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I'm another believer in Progressive Industries. Water got into my EMS-PT30X on our last trip and quit working. I submitted a warranty claim on 11/3 and the new unit was delivered today. It sure is nice to see a company stand behind their products with excellent customer service!
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Rod and Pam
2018 Jay Flight SLX8 212QB
2018 Durango GT V6
2013 GMC Sierra SLE 5.3
Husky Centerline TS
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11-15-2020, 05:10 AM
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#13
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Senior Member
Join Date: Dec 2009
Location: Maplesville - Home Base
Posts: 3,059
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Quote:
Originally Posted by Midnightmoon
Progressive Industries also just replaced a failed 30 amp unit for me under warranty. Just be aware, it took quite a few weeks between when I received the confirmation email to when the unit actually shipped.
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I started with the PT50C 10 years ago since replaced with the PT50X during warranty replacements. Progressive has always responded quickly to the issues I have had (I full time 10+ years now), but.....
No matter how quickly they respond what do you do to protect your rig while waiting for the replacement? I have a spare PT50X and have had since my first PT50C took a hit years ago. I will never ever plug in anywhere even at home base without protection. So I now have two of them.
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Ed
KM4STL
2006 GMC 2500HD CCSB 4x4 Duramax/Allison, Titan 52 gallon fuel tank, Prodigy Controller, B&W Companion Hitch
2010 Jayco Designer 35RLTS, Cummins/Onan RV QG 5500 EVAP, Progressive Industries EMS-PT50X, TST Systems 507 TPMS, RV Flex Armor Roof
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11-19-2020, 11:42 AM
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#14
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Senior Member
Join Date: Aug 2016
Location: Michigan
Posts: 439
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State Farm was a nightmare. Liberty Mutual was a nightmare and when we looked at Progressive we thought can't get any worse. It was like heaven. Everyone is great to talk to got a great deal on line navigation terrific and even if something goes wrong at the campsite? We are covered. I can't believe the deal we got on house insurance. So we are Progressive happy 4 years and running. Now to make sure Flo and Jamie are out of my new garage. They love what we did with the place.
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11-25-2020, 10:04 PM
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#15
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Senior Member
Join Date: May 2018
Location: Memphis
Posts: 355
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Quote:
Originally Posted by spark of insanity
State Farm was a nightmare. Liberty Mutual was a nightmare and when we looked at Progressive we thought can't get any worse. It was like heaven. Everyone is great to talk to got a great deal on line navigation terrific and even if something goes wrong at the campsite? We are covered. I can't believe the deal we got on house insurance. So we are Progressive happy 4 years and running. Now to make sure Flo and Jamie are out of my new garage. They love what we did with the place.
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Sorry to advise you confused PROGRESSIVE INSURANCE w/ this conversation talking about PROGRESSIVE INDUSTRIES ELECTRICAL SURGE PROTECTOR, the two not related to each other :-)
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