So the Dealership Called Today…

[cariboocreek]

Originally Posted by Grumpy

I would also contact JAYCO to be sure it hasn't fallen through the cracks either by them or the dealer. Won't be the first time.

Email and unreturned phone call to Jayco customer service. Not suggesting anything other than current mission status.

[MEILI]

I have a novel idea, the dealer should make sure they take good care of the customer so they will want to return instead of using ransom.

[TaftCoach]

They did work that potentially they won't get paid for and got a serviceable unit back to the customer. Through the years I've read so many people who have had their units at the dealer for months waiting for parts or authorization.

I think they are actually more customer driven than many.

[cariboocreek]

Originally Posted by TaftCoach

They did work that potentially they won't get paid for and got a serviceable unit back to the customer. Through the years I've read so many people who have had their units at the dealer for months waiting for parts or authorization.

I think they are actually more customer driven than many.

Not fixed. Jayco has not approved the work yet. They siliconed the front window as a temporary fix.

[TaftCoach]

Originally Posted by cariboocreek

Not fixed. Jayco has not approved the work yet. They siliconed the front window as a temporary fix.

Correct. And while they (the customer and dealer) are waiting for Jayco, most dealers wouldn't touch the unit and the customer wouldn't be able to use the trailer. How many threads have we read where units are unusable sitting at dealers for months waiting on Jayco or parts to come in?

The dealer is waiting to learn if they will be paid. They seem willing to process the claim and make a temporary fix with the guarantee that they will receive future renumeration.

[TowPro]

I would tell them I will leave it there until they fix it than.
we just had a new cap installed on our brand new 2024, it took 1.5 weeks from order to showing up in dealer. Jayco loads it into a shipping container and throws it into an 18 wheeler.

[ejolguin2024]

Good luck , even if you speak to a human at the factory one named Molly , they don’t care , I purchase the pinnacle thinking it’s their top of the line and customer set would be out of this world ! Wrong reconsidering my purchase altogether!

[Retired mountain folk]

I’d call Jayco tell them you are waiting for approval on a warranty repair. From our experience they normally give you repair approval within a day or two. Sometimes it can take months for the parts to come in but approval has almost always been right away. Also, dealers don’t like to do warranty work they don’t get as much. Maybe Jayco has had problems with this dealer in the past and is skeptical to approve it. Call Jayco and ask. We’ve had probably over 20 warranty repairs and no issues with getting approval just time waiting for parts. CALL EM. GOOD LUCK.

[Retired mountain folk]

Speak to mgmt. don’t talk to the ones who answer the phone. They really don’t care. I was on a first name basis with the factory mgmt when ours was under warranty.

[Jayhawk 29]

Originally Posted by ejolguin2024

Good luck , even if you speak to a human at the factory one named Molly , they don’t care , I purchase the pinnacle thinking it’s their top of the line and customer set would be out of this world ! Wrong reconsidering my purchase altogether!

Sadly this is the case for a lot of folks. A lot of folks that I speak with and have been rving for a long time do consider looking at the upper crest models thinking that in today's climate they would be getting a step of above average quality.

They find themselves being dismayed at the very least to downright angry. Part of the anger that seems to rise up is that they expect decent responses from the manufacturer, starting with the dealer in the beginning when they find issues right out of the gate.

I am one of them, even though I can fix almost anything without taking the rv into a dealer as long as its not the roof, walls and the floor. But it should not be that way. I will repeat myself once again. In the 80s, we purchased Jaycos and drove away and never needed to return to the dealer.

Currently I am literally making my White Hawk structually sound inside . My cabinet work could have been done better by middle schools kids. I was going to start a new thread with pictures so that others might know where to look or possible what to expect, so that they don't get too bent out of shape. But It may sound a bit too negative and close to violating the rules here.

[Stoltz]

I would have to respond to some comments that say it’s not Jayco. It’s all Jayco’s responsibility. Why, because one, it should never have left the factory in that condition and two, all dealers are representatives of Jayco. 100%. Anythime you have an issue, call the dealer, if not resolved then absolutely call Jayco. Jayco is responsible.

[Grumpy]

Originally Posted by Stoltz

I would have to respond to some comments that say it’s not Jayco. It’s all Jayco’s responsibility. Why, because one, it should never have left the factory in that condition and two, all dealers are representatives of Jayco. 100%. Anythime you have an issue, call the dealer, if not resolved then absolutely call Jayco. Jayco is responsible.

It's 2 years old (2022), so if it left the factory that way the inside would show major water damage. Did the dealer inspect all the sealants according to the owner's manual every 6 months? Was it leaking when it was sold?

[cariboocreek]

Originally Posted by Grumpy

It's 2 years old (2022), so if it left the factory that way the inside would show major water damage. Did the dealer inspect all the sealants according to the owner's manual every 6 months? Was it leaking when it was sold?

Good questions. I have asked the dealership to dig deep into any long term water damage issues. Lol I had possession of the unit about three days when the leak was discovered. Discovered by spraying the bugs off the cap with a garden hose.

I have owned the unit approximately 8 weeks. Seven of which it has been parked at the dealer. Jayco, as of Friday had still not approved the warranty repair.

[Grumpy]

Originally Posted by cariboocreek

Good questions. <snip>

Jayco, as of Friday had still not approved the warranty repair.

Have you talked to the warranty rep at Jayco? i would ask the dealer for their name and extension.

[cariboocreek]

Originally Posted by Grumpy

Have you talked to the warranty rep at Jayco? i would ask the dealer for their name and extension.

I have. I will be speaking directly to the warranty rep on Monday am.

[Grumpy]

Originally Posted by cariboocreek

I have. I will be speaking directly to the warranty rep on Monday am.

..

[Stoltz]

Everyone I have talked to people, quite a few, with new units are having similar issues. Most are having issues with an array of problems. The point, people seem to always complain on websites or to each other. I always ask if they have forwarded their complaints to the manufacturer and almost all say no. That’s how we get things fixed.

[Jayhawk 29]

Originally Posted by Stoltz

Everyone I have talked to people, quite a few, with new units are having similar issues. Most are having issues with an array of problems. The point, people seem to always complain on websites or to each other. I always ask if they have forwarded their complaints to the manufacturer and almost all say no. That’s how we get things fixed.

The overall climate in the industry is that when you call the manufacturer you are just a number and you go into a long lineup of owners experiencing a wide variety of problems.

So for me personally the dealer network needs to step up , especially for the new rv buyer that suffers the problems in the early one or two months of ownership. I also think that many of the complaints of poor service are provided on the web by first and second time buyers that have suffered quietly by going the route of their selling dealers.

When one of the big selling points across the industry is the talking point of a warranty, most expect a better response or at least the show of caring. Unfortunately the stated warranties prove out to be nothing more than 90 percent mindless words. I am a seasoned rv owner, 1984, my first used fully enclosed TT, capable of fixing almost anything, or at least capable of patching up stuff to get me back to major populated areas.

But it just irritates us as it should not be this way. We did not go the cheaper route this time around when buying new. But frankly we could have purchased a Camping World Coleman for a third of the industry's price and dealt with their issues and not been as ticked off by the crap inside this camper.

Expect the worse, hope for the best and accept mediocre construction in the entire industry. That's my conclusion.

[TaftCoach]

Perhaps consolidation within the dealer industry will actually help. At least here the smaller family owned kind of dealerships seem to have a rotating mix of manufacturers they carry. They may have one or two main lines then a mix of several more.

[Grumpy]

Originally Posted by Stoltz

Everyone I have talked to people, quite a few, with new units are having similar issues. Most are having issues with an array of problems.

And that array also includes components which the manufacturer, no matter who, Jayco, Forest River, Grand Design have any control over, including getting replacement parts.