So the Dealership Called Today…

[cariboocreek]

Originally Posted by Grumpy

And that array also includes components which the manufacturer, no matter who, Jayco, Forest River, Grand Design have any control over, including getting replacement parts.

That is one of the fundamental problems with the RV industry. i am buying a Jayco. Not a Jayco/Lippert/Norcold/Insignia/Endurance/MorRyde/Onan/….

I buy a truck, I don't care who makes the radio.

Jayco (and frankly all manufacturers) should stand behind the totality of their product.

I also understand the thread has been de-railed. I hope the OP doesn’t mind.

[gunafulltime]

Originally Posted by cariboocreek

That is one of the fundamental problems with the RV industry. i am buying a Jayco. Not a Jayco/Lippert/Norcold/Insignia/Endurance/MorRyde/Onan/….

I buy a truck, I don't care who makes the radio.

Jayco (and frankly all manufacturers) should stand behind the totality of their product.

I also understand the thread has been de-railed. I hope the OP doesn’t mind.

I agree. It's messed-up.

[JKyle]

Originally Posted by Grumpy

It's 2 years old (2022), so if it left the factory that way the inside would show major water damage. Did the dealer inspect all the sealants according to the owner's manual every 6 months? Was it leaking when it was sold?

Funny you talk about this Grumpy.

I bought a new 2022 in late 2023. My first question to the dealer was DO YOU MAINTAIN THE SEALS while it is in your possession for that extended about of time? Am I to immediately assume these seals are 1.5 years old and have not been touched or unmonitored? Therefor putting me on the 'seal defense' the moment I take ownership of the camper?

ANSWER: The campers barely move when they are on our lot. For the time we have them, we expect the seals to hold because we aren't TRAVELING with the campers. Basically dealers are not expected to 'do' seal work b/c they aren't in possession long enough and even when they are in possession for an extended time, like 1.5 years, the camper barely moves.

Now, does this sound like double talk BS?
Yes, but it is the answer the dealer gave me.

If anyone remembers, a few months ago, I thought I found a leak. Interior bedroom ceiling had a little bit of a ripple/wave on the very outside edge, near the TV outlets. I did some inspecting up on the roof. I found what I think was the potential culprit; a pinhole in the top corner black self leveling stuff. I sealed it up and haven't noticed any changes in the bedroom ceiling since. WAS it there BEOFRE/WHEN I bought the unit? I can't say for sure, but I'm pretty sure, NO.

The day I bought the camper I came home and inspected everything I could.

I'm going on this trip tomorrow. I think after this trip I'll be going up to the roof and doing some resealing of all the areas that need the self leveling stuff.

I go out again for a few days in October, but would like to have the roof cleaned and resealed by then.

[Skyline]

I have assigned a dollar value to bringing my Fifth wheel to the dealer. Gas, miles put on my truck and time involved to drop off my trailer and pick it up. My value is $250. Any repair I can do myself that saves me from the going to the dealership is worth $250 to me. Not to mention the mental anguish of having a sub par repair done at too high a price. If a mobile repair service would come to my house and grease my bearings and winterize my trailer for $250 I would consider it FREE compared to taking into the dealer. Thinking this way has saved me from a lot of trouble dealing with Jayco and their dealers who seem not to care about customer service. On the other hand if my truck windshield was leaking under warranty.I would get a quick appointment, the dealership would give me a loaner car and repair it the same day no questions asked. My trailer has been to the dealer once for the gas regulator recall. I could have bought that part for $25 and put it on in fifteen minutes myself. It took them 6 weeks to get a part readily available online.

[TaftCoach]

Originally Posted by cariboocreek

That is one of the fundamental problems with the RV industry. i am buying a Jayco. Not a Jayco/Lippert/Norcold/Insignia/Endurance/MorRyde/Onan/….

I buy a truck, I don't care who makes the radio.

Jayco (and frankly all manufacturers) should stand behind the totality of their product.

I also understand the thread has been de-railed. I hope the OP doesn’t mind.

When I bought my first house I thought the same thing. Why isn't the builder dealing with my furnace problem. I guess it prepared me for RV ownership.

[cariboocreek]

So an update, and not a good one. Jayco denied the warranty claim. They claim that Altec, who apparently constructs the cap, claims the cap is damaged and not defective. Jayco said that I would need to deal with Altec. It is a new camper and used 1 night.

I have no idea what to do now.

I will never own another Jayco as long as I can draw breath.

[Grumpy]

Originally Posted by cariboocreek

So an update, and not a good one. Jayco denied the warranty claim. They claim that Altec, who apparently constructs the cap, claims the cap is damaged and not defective. Jayco said that I would need to deal with Altec. It is a new camper and used 1 night.

I have no idea what to do now.

I will never own another Jayco as long as I can draw breath.

The rig, although never sold, is at least a year old and sat on the dealers lot. How did it get damaged? It had to be that way before you bought it. Damage vs defect makes a big difference.

[Jayhawk 29]

The only few things I can tell you is to make an attempt to stop the leak by possibly contacting a body shop that does fiberglass work, if the cap is glass. There are many times that they can come really close to matching the color or shade too.

I don't know if you have any fiberglass boats close to you. But if you do there are people that do gelcoat work, which is probably the coating on most of the fiberglass caps.

Its really sad that the entire industry, dealing with a stated warranty program is rarely worth the ink that it takes to write the words on a piece of paper. I just received six pages of preliminary requirements to fill out before I could get a well respected rv mechanic to look at my 12 volt frig and even take a few voltage and amp readings of the draw. I was willing to pay for it myself as long as I was reinbursed if the numbers were out of wack before driving three hours to drop off the camper at a dealer.

[TaftCoach]

I can't imagine the frustration.

Usually with these situations I can understand the logic and at least see the manufacturer's point of view. Appliances, etc I'll talk to the supplier. Basically if another company's name is on the item, I won't be happy, but I'll contact them. TV, microwave, mattress, AC etc.

But the cap?? Using this logic Jayco could refuse any claim and blame it on the material manufacturer. Jayco subcontracted that assembly. It's integral to the structure.

[Jayhawk 29]

Originally Posted by TaftCoach

I can't imagine the frustration.

Usually with these situations I can understand the logic and at least see the manufacturer's point of view. Appliances, etc I'll talk to the supplier. Basically if another company's name is on the item, I won't be happy, but I'll contact them. TV, microwave, mattress, AC etc.

But the cap?? Using this logic Jayco could refuse any claim and blame it on the material manufacturer. Jayco subcontracted that assembly. It's integral to the structure.

On the other hand when I spoke directly to Lippert in reqards to my frig, they instructed me that I had to contact Jayco and put in a claim. So while Jayco did not manufacturer the frig, they purchased and installed it into their TT and put it up for sale with said new warranty.

I purchased another brand new TT of another brand, since it was sold locally to my house and we wanted to be able to get it serviced during the debugging process.

Well the dealer and the manufacturer gave me the run around on a serious structual problem in the floor, hundreds of emails in the process, hours back and forth to the dealer, and even the manufacturer hauled it back to the factory to supposedly correct the problem.

It was returned six weeks later in the identical condition and we swapped emails until the last day of the year waranty. They never responded to me again. The dealer quit selling them in the process too.

I was stuck with a load of junk to unload.

[Retired mountain folk]

Originally Posted by cariboocreek

Email and unreturned phone call to Jayco customer service. Not suggesting anything other than current mission status.

You said that they still haven’t approved warranty work. But, is that the dealer saying that? Good excuse if that be the case. As I said, it never in the two years we had the warranty took more than a couple of days.
Maybe they are responsible in some way, never put in the claim and are blaming Jayco because it may have to come out of their pocket.. Just saying, You never know. Hopefully they are more reputable than that but until you speak with Jayco mgmt. itself, you won’t know. Don’t put off calling them. Good luck

[cariboocreek]

Originally Posted by Retired mountain folk

You said that they still haven’t approved warranty work. But, is that the dealer saying that? Good excuse if that be the case. As I said, it never in the two years we had the warranty took more than a couple of days.
Maybe they are responsible in some way, never put in the claim and are blaming Jayco because it may have to come out of their pocket.. Just saying, You never know. Hopefully they are more reputable than that but until you speak with Jayco mgmt. itself, you won’t know. Don’t put off calling them. Good luck

Straight from Jayco.

[Skyline]

Originally Posted by cariboocreek

and told us that our new Pinnacle, which was leaking water around the window in the front cap, had been temporarily repaired and we could pick it up and use the unit. Yay, we thought. We were further informed that to pick it up the dealership would need a $1k deposit to ensure we brought it back. Lol. My wife heard new words…

Needless to say I am not paying a nickel to bail out my Pinnacle from Jaycowarranty jail.

It looks like the dealer has done $1,000 of temporary repairs and they know they will not be reimbursed by Jayco. They want to be paid for the work they did by you. Do you have an estimate of what the cost will be to do the permanent repair to restore the trailer to like new? They have your trailer you may have to pay the ransom to get it back. They are probably planning on replacing the whole front cap. That is what should be done if Jayco pays. If Jayco denies the repair it’s possible that the cap can be repaired without being removed for much less. I hope Jayco does the right thing but they probably won’t.

[cariboocreek]

https://www.jayco.com/about/warranty/

“Standing behind our craftsmanship and materials”…

Lol

[Jayhawk 29]

Originally Posted by cariboocreek

https://www.jayco.com/about/warranty/

“Standing behind our craftsmanship and materials”…

Lol

Let me say right out of the gate there is not a dimes worth of difference between any manufacturer when it comes to warranties and warranty claim satisfaction. For sure this requires constant oversight and follow up for the consumer, in hopes that you may get peanuts done.

On the same page this makes me chock from laughter. Tires on rvs with 6 year warranty? Try taking that to any authorized dealer and attempt to get a new set or even one, especially at the end of 6 years.

{quote]
6 years
Intervac™ Central Vacuum
Goodyear® Endurance® Tires[/quote]

But if you have any experience in this "expensive drug" this could be written by any manufacturer and not worth the ink and time to do so.

Dare To Compare
Our 2-year limited warranty is twice as long and offers much more coverage than any other manufacturer. It comes directly from us, because we believe in the work we do and consider Jayco RV owners a part of our family.

Did you know a warranty says much more about an RV than just when, where and how repairs are done?

They do not even clean up the residue in the hidden or limited access areas. A lot of us required our kids to clean up behind themselves in their rooms. Yet we do not see this to be the case with new TTs at least anyway.

[Skyline]

For most of the warranty issues hiring an attorney is cost prohibitive. In New Jersey a filing can be made in small claims court for an amount of less than $5,000. The necessary repairs and damages from loss of use can be included in the suit. The fee to file is only $35, no attorney is needed. I’m sure other states have similar laws. A lawsuit against the dealership and the manufacturer could be what is needed to get their attention. Most states also have a “Division of Consumer Affairs”. They can also be a PITA for the dealer and manufacturer.

[Jayhawk 29]

Originally Posted by Skyline

For most of the warranty issues hiring an attorney is cost prohibitive. In New Jersey a filing can be made in small claims court for an amount of less than $5,000. The necessary repairs and damages from loss of use can be included in the suit. The fee to file is only $35, no attorney is needed. I’m sure other states have similar laws. A lawsuit against the dealership and the manufacturer could be what is needed to get their attention. Most states also have a “Division of Consumer Affairs”. They can also be a PITA for the dealer and manufacturer.

The turn around time for possible warranty claims and repairs in the rv industry is a lot different than most automotive dealership claims and repairs. There is little similarities of the two industries. I feel this is the real salt in the wound for rv owners.

And for the most part lawyers sell time and once you engage a lawyer for an rv claim, the manufacturer pretty much shuts of communication with the consumer. While I do not like to see a bunch of added regulations in today"s world of the litigation industry, the lack of a uniform regulation of the industry just really drags things out, if you do get a satisfactory result.

I speak from personal experience with owning a brand new junk TT that came apart at the frame and floor in the past. You really have nothing to go on. It becomes costly , out of your pocket as you loose your camping time.

[Stoltz]

We had minor problems compared to others, but issues that should not be. I took Grumpy’s advice and didn’t call/ send multiple emails to the CEO, to which I got no replies. I then re-sent emails to the dealer. I waited a month with no reply. I then sent a email to the dealer and said I had contacted the manufacturer, I then got a reply from the dealer, who sounded like I was bothering him. It’s a shame America has come to this, nobody cares, from the top down.

[TaftCoach]

People do care. They care about low monthly payments. If they have the choice of a 25' quality built for $30,000 or a sloppy built 30' for the same price, we know which one will sell. Manufacturers have to compete in that market.

[cariboocreek]

Spoke to the Service Manager at the dealership today. She said she was shocked when the claim denial came in. Me too… lol. At any rate she agrees I need to be made whole and the unit will get fixed. Whether Jayco, Altec, or the dealership pay for the repairs is an unknown. It will be interesting to watch this food fight play out.

My take-away is the hyped 2/3 year warranty is not worth the paper it is printed on…Caveat Emptor.