So the Dealership Called Today…

[cariboocreek]

and told us that our new Pinnacle, which was leaking water around the window in the front cap, had been temporarily repaired and we could pick it up and use the unit. Yay, we thought. We were further informed that to pick it up the dealership would need a $1k deposit to ensure we brought it back. Lol. My wife heard new words…

Needless to say I am not paying a nickel to bail out my Pinnacle from Jayco warranty jail.

[JKyle]

Originally Posted by cariboocreek

and told us that our new Pinnacle, which was leaking water around the window in the front cap, had been temporarily repaired and we could pick it up and use the unit. Yay, we thought. We were further informed that to pick it up the dealership would need a $1k deposit to ensure we brought it back. Lol. My wife heard new words…

Needless to say I am not paying a nickel to bail out my Pinnacle from Jayco warranty jail.

What purpose would NOT returning the unit to the dealership serve?? WHY would you want to KEEP a broken camper, rigged to work, for a short period?

[Jayhawk 29]

I would probably tell the dealer that its a good thing that they told that over the phone and not in person with customers or potential customers around us. How can any dealership come up with such a position?

[Grumpy]

Originally Posted by cariboocreek

and told us that our new Pinnacle, which was leaking water around the window in the front cap, had been temporarily repaired and we could pick it up and use the unit. Yay, we thought. We were further informed that to pick it up the dealership would need a $1k deposit to ensure we brought it back. Lol. My wife heard new words…

Needless to say I am not paying a nickel to bail out my Pinnacle from Jayco warranty jail.

My guess. It's the dealer since they won't get paid until the repair is totally completed. They are covering their ### until it's all finished.

Nothing to do with JAYCO.

[Jayhawk 29]

Originally Posted by Grumpy

My guess. It's the dealer since they won't get paid until the repair is totally completed. They are covering their ### until it's all finished.

Nothing to do with JAYCO.

I would be making a call first thing in the morning to the factory,and hopefully get to talk to a human being that actually cares about your saga.

[cariboocreek]

I sent a tersely worded email to the GM and in his defence he did respond. The dealership has taken this position due to the time and expense involved in diagnosing warranty claims and customers then taking their units to a different dealer for the actual repair. Not sure I believe it but that is the official reason. My issue is that it is not a quote for a non warranty matter. This is actual warranty and as such the payment structure is between the dealer and Jayco. Don’t drag the customer into the middle of it.

[JKyle]

Originally Posted by cariboocreek

I sent a tersely worded email to the GM and in his defence he did respond. The dealership has taken this position due to the time and expense involved in diagnosing warranty claims and customers then taking their units to a different dealer for the actual repair. Not sure I believe it but that is the official reason. My issue is that it is not a quote for a non warranty matter. This is actual warranty and as such the payment structure is between the dealer and Jayco. Don’t drag the customer into the middle of it.

Grumpy was pretty much correct.

[Jayhawk 29]

Its certainly not the responsibility of the rv owner to put any real money out in order to get an admitted warranty problem corrected. Sometimes there are deductibles , which is accepted practice in some cases. But the way its described this is not the issue. Its surely frustrating to deal with going back to a dealer for major items to be corrected and then being hammered by the dealer as a result of no fault of your own.

[cariboocreek]

The unit is new. Used it one night. The sad thing is we were excited about buying at the top of the segment. It’s a Pinnacle right? It has taken the joy out of ownership and dampened our excitement.

[Grumpy]

Originally Posted by cariboocreek

fficial reason. My issue is that it is not a quote for a non warranty matter. This is actual warranty and as such the payment structure is between the dealer and Jayco. Don’t drag the customer into the middle of it.

True and I totally agree it's not right, but he gets nothing from JAYCO until he can claim the repair is done in total. The time and material, if any, is on him until he can send in a completed claim. If he sends in a claim right now it would be fraudulent since the work is not done.

Is this your first purchase from them? Maybe he's been stung by others when he is just trying to keep the customer happy.

[Jayhawk 29]

If as a dealer and you take on a product line to sell, ethically you should honor your end of the deal and abide by the stated guidelines of your product that you have accepted and sold to a retail customer. If as a customer you demand your product back and the job is not done, then I can see the money demand. Its like checking out of a hospital against medical advice. You are then are on your own too for whatever happens.

[cariboocreek]

Originally Posted by Grumpy

True and I totally agree it's not right, but he gets nothing from JAYCO until he can claim the repair is done in total. The time and material, if any, is on him until he can send in a completed claim. If he sends in a claim right now it would be fraudulent since the work is not done.

Is this your first purchase from them? Maybe he's been stung by others when he is just trying to keep the customer happy.

After our call he waived the requirement. Unfortunately trust is lost and I worry that if we picked up the camper that some excuse to void warranty would magically appear. Hence the camper will sit until repaired. A sort of self imposed exile. Lol.

[Jayhawk 29]

If you say this camper is new, but you are showing a 2022, was it a leftover?

[Grumpy]

Originally Posted by cariboocreek

After our call he waived the requirement. Unfortunately trust is lost and I worry that if we picked up the camper that some excuse to void warranty would magically appear. Hence the camper will sit until repaired. A sort of self imposed exile. Lol.

I'd get it in writing that they need to complete the repair and enjoy the rig. They can't void the warranty for any other issue based on the window.

[cariboocreek]

Originally Posted by Jayhawk 29

If you say this camper is new, but you are showing a 2022, was it a leftover?

Correct. And in their defence a really good deal. Maybe too good.

[cariboocreek]

Originally Posted by Grumpy

I'd get it in writing that they need to complete the repair and enjoy the rig. They can't void the warranty for any other issue based on the window.

Good idea.

[TaftCoach]

So unlike most dealers that keep units for months to repair your dealer offered an option for you to use the unit while parts come in.

At some point I wish since manufacturer would seize the opportunity to provide warranty from any dealer. I'm hearing that Delta Jay be doing that.

They are on my short list for my next trailer.

[cariboocreek]

Originally Posted by TaftCoach

So unlike most dealers that keep units for months to repair your dealer offered an option for you to use the unit while parts come in.

At some point I wish since manufacturer would seize the opportunity to provide warranty from any dealer. I'm hearing that Delta Jay be doing that.

They are on my short list for my next trailer.

Jayco hasn't approved the warranty yet. It is my opinion that the temporary repair was so they could move the unit back outside and make room in the shop.

Jayco taking 5 weeks (so far) to approve the warranty is functionally one of the cornerstone issues with the industry. It is a new camper. It was leaking water. It will be repaired under warranty. Given the first three agreed upon facts, why does it take months to get warranty approval?

[TaftCoach]

My opinion is dealers don't trust the manufacturers and the manufacturers don't trust their dealers. Probably because of the business relationship that isn't very binding. So the manufacturers are protecting themselves from fake or inflated claims so the dealer isn't given the authority to approve the claim.

It seems like the dealer actually tried to help you out while protecting themselves.

If you can use it, they could have parked it outside and strung you along while they waited for Jayco. If be more unhappy with Jayco for taking so long.

[Grumpy]

Originally Posted by TaftCoach

If be more unhappy with Jayco for taking so long.

I would also contact JAYCO to be sure it hasn't fallen through the cracks either by them or the dealer. Won't be the first time.