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Old 05-09-2012, 07:26 AM   #11
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Originally Posted by Forgvn77 View Post
Thanks guys for the feedback. I was thinking about calling Jayco customer service and running it by them to see what they say.
I would take pictures and send them to Derald Bontrager.
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Old 05-09-2012, 10:08 PM   #12
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IT's always been my personal experience that Jayco is excellent about standing behind and fixing pretty much anything I've asked them to. As has been pointed out, I too would think it would be chaper in the long run if they caught and corrected "blemishes" before releasing the unit for shipping. They've got to know any unit ordered specifically for a customer is going to be gone over with a fine tooth comb
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Old 05-09-2012, 10:23 PM   #13
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Hmm lot of that should have been caught and corrected by the dealer...
I agree. The dealer should have fixed some of these issues before you saw it.
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Old 05-09-2012, 11:17 PM   #14
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Personally, I feel there's fault on both sides with Jayco and my dealer. Jayco shouldn't have let some stuff out the door and my dealer should have caught a bunch of this stuff and taken care of it before I even saw it, regardless. I do feel they were seeing what they could get away with and address whatever I brought to their attention. This camper was built in August of '11 and I purchased it last month. They had plenty of time to take care of things. I'm going to call Jayco tomorrow and run this by them just to get and idea who they feel is responsible. I also need to find out from their Engineering Dept where my black tank is underneath (underbelly is enclosed) so I can cut an access panel and put in a black tank sprayer, but that's another post My dealer's service rep suggested I tow my camper 60 miles to their dealership to have the remaining issues I discovered repaired... I politely declined and told them to come fix it
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Old 05-09-2012, 11:46 PM   #15
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And the straw that broke the camel's back, the stove exhaust fan was wired or installed backwards. Cooked some bacon last Sunday morning and filled the camper with smoke/steam, set off the alarm, and the camper now smells like maple bacon... the new camper smell is gone...
This may be a stupid question, but did you check the little levers that hold the flap closed on the stove vent, look up inside the external vent and you'll see them (I speak from experience...) I forgot to check them and filled our trailer up with smoke!
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Old 05-10-2012, 11:48 PM   #16
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Tom, you are the man! That's exactly what it was! I took the filter out and felt around in there and the exit path for the fan was completely blocked. Went outside and looked up the external vent and sure enough there are a couple latches that hold a plastic flap in place. Undid the latches and the air exits just fine! Never had to do this with my 28BHS so I never realized it was there.

I did call Jayco this morning to talk about my issues. I was very happy with their response and the woman I talked to did great. Basically it's Jayco's stance that the dealer is responsible for taking care of issues after they take delivery. She said that once they take delivery, they own the camper. She said my dealer should have inspected, noted, and taken care of the issues before I picked up the camper. I didn't ask but they were more than willing to have my camper repaired locally through someone else other than my dealer which surprised me. I told her that my main purpose was to make them aware of my issues I had so the appropriate people there can take note. My experience rings true with many other people I've read about on here. My dealer contacted me today and is sending their mobile tech to address the issues. So far so good!
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