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Old 05-08-2012, 01:20 AM   #1
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Unhappy There goes the new camper smell...

We recently got a 2012 32TSBH and are enjoying all great benefits it has to offer over our former 2011 28BHS. But what has alarmed me though are all the little and a few not so little quality issues we're running into. Way more than we had with the 28BHS. Screen door wouldn't latch. Bathroom faucet loose. 6" long by 1/4" wide gouge in wood work around dinette slide. Wood paneling in wardrobe and underneath bunks cut just plain crooked like someone did it by hand and wasn't watching what they were doing. Excessive and sloppy application of sealant in multiple places. Dinette seating screwed together crooked. Blind above couch cut crooked. Two 1/4" scratches in mirror glass in bathroom. And the straw that broke the camel's back, the stove exhaust fan was wired or installed backwards. Cooked some bacon last Sunday morning and filled the camper with smoke/steam, set off the alarm, and the camper now smells like maple bacon... the new camper smell is gone...

I understand in the RV industry that some issues are considered "acceptable" and the dealer is the entity responsible to fix them. What would an iPad or iPhone be like if it had as many defects as this when you opened it up? What would a new car or truck be like if it suffered as many issues? I think it's high time the RV industry got their crap together and brought their level of quality up to par with the rest of the world. A new camper should not have this many issues or even left the factory with some of them. I love my camper and it's design, I don't love what was considered "acceptable" when I picked it up. It's like they're seeing how much they can get away with, how much I won't notice or care enough about to do anything. I will say though that my dealer is doing a great job taking care of me and issues are being resolved. But isn't it cheaper to just not go there to begin with? Please Jayco, do the right thing for all of us and put better quality control in place. I had to say this in good conscience.
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Old 05-08-2012, 07:50 AM   #2
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Reading that makes me more than a little nervous. My 32BHDS is scheduled to built in the next week or so. One does assume there will be the odd mistake/overlook but what you have described is far from acceptable. What has your dealer said or done for you so far??? I am hoping that Jayco will step up to the plate and fix it...or they are going to have many very unhappy customers.
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Old 05-08-2012, 08:43 AM   #3
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Sorry to hear about your quality issues, John. Did you notice any of this when you did the PDI and if so, what was the dealer's response? It seems to me it would be more expensive for Jayco to correct quality issues after the fact vs. taking care of things during the manufacturing process.

I know this... next time I buy a new trailer, I will be checking everything before I accept it based on some of the comments here.
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Old 05-08-2012, 09:24 AM   #4
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Hmm lot of that should have been caught and corrected by the dealer...
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Old 05-08-2012, 09:48 AM   #5
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I wonder how many issues the 32TSBH will have being this is the first year of production.
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Old 05-08-2012, 11:17 AM   #6
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Why did you take the camper if it had thoose issues? Why not ask for another one? There were lots to choose from where we bought ours. We had a few issues with ours but nothing like that!
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Old 05-08-2012, 01:23 PM   #7
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I am doing the PDI on our 32TSBH Friday morning, and havr already warned them that I am very picky. Swung by today and did a little preview and they were already detailing it. It looked very good, and they assured me if there were any issues that they would have them found and corrected before I got there (we will see). But unfortunately as you are seeing now, it is much easier to get these things addressed BEFORE you drive off the lot. Once you leave you loose almost all of your leverage.
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Old 05-08-2012, 09:36 PM   #8
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Thanks guys for the feedback. To answer your questions, yes I caught several of these things on my PDI, actually before. Some of them I didn't. So far my salesman is listening and doing a great job. Issues are being forwarded to their service dept and most are being addressed. They seem hesitant to deal with the defective wood issues. Rest is going pretty good. Question that sticks out in my mind is what should have been taken care of by my dealer and what should have been addressed by Jayco. Our 32TSBH was the only one on the lots in Iowa so I couldn't just snag another camper. I was thinking about calling Jayco customer service and running it by them to see what they say.
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Old 05-08-2012, 09:53 PM   #9
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You probably should. I've spoken with them about things in the past and they've always been pretty reasonable.
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Old 05-09-2012, 07:19 AM   #10
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Stuff like the damage on the mirror and the wood gouge should have been handled by the factory unless that stuff happened after the fact. The fit-and-finish items and miswiring definitely should have been caught at the factory.
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