Sorry to hear about your trouble. From the post, I'm guessing your lines above the floor were fine. They probably froze below the floor. While most everyone claims (in addition to Jayco) their bellies are enclosed/heated, many use radiant heat from the ducts below the floor, not a real vent to the basement. And some of it will really depend on how large the belly is compared with how big a vent there is. Also, if you're supplementing with electric heat (ie. electric heater in the trailer), the furnace will run less and even with the upper area staying well above freezing, the belly could still hit freezing temps enough to freeze the lines.
While your model may have a vent of heat down there, if your furnace doesn't run enough, the under floor will still get cold enough to freeze. Sometimes there are places where they run the water line (even above the floor) right against the wall or metal frame. If that's the case, those lines will freeze unless insulated.
I do a lot of middle of winter, cold weather camping. I don't trust anything a manufacturer says about there models. This is why I do my heat trace and insulation as soon as I get a new unit. I've been in our previous trailer in below -40F lows with highs of negative single digits for a week straight with no frozen lines (and -23F lows in my current Eagle). But, I've done a lot of work on my own to ensure mine don't freeze.
This is by no means a knock on you. (I know text doesn't always convey as intended.) I definitely understand your frustration with how they market these units as being able to handle cold weather.
I sure hope you're able to thaw out without any issues. The good side is that the pex tubing they use is very resilient. Connectors are usually the failure points. Sorry again to hear about your freeze up.
Tim
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