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04-16-2018, 10:30 AM
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#1
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Senior Member
Join Date: Dec 2015
Location: Arizona
Posts: 2,324
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Trailler Life Jayco Cozy!
After almost 2 1/2 years of uncompleted warranty work wrote a letter to President of Jayco and Trailer Life. Take a close look at the last line in Jayco's response!With the amount of problems we have was curious almost never see a letter on Jayco issues and problem in Trailer Life. Humm Thanks
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04-16-2018, 11:15 AM
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#2
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Senior Member
Join Date: Nov 2011
Location: Where ever the boss says we're going.
Posts: 16,107
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I would remove your personal info from the letter. You don't have to be member to read posts and spammers love getting info that way.
__________________
DISNEY LOVERS
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04-16-2018, 11:45 AM
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#3
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Senior Member
Join Date: Dec 2015
Location: Arizona
Posts: 2,324
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Thanks!
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04-16-2018, 01:27 PM
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#4
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Senior Member
Join Date: Sep 2014
Location: Hartford
Posts: 2,619
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Gee I wonder why Jayco doesn't want it published? Could be they do not want bad press!!
__________________
2015 Fi50 3.5 Ecoboost w/tow max
2018 Flagstaff Super Lite 29RKWS
2011 Jayco 28BHS
2005 F150 Platinum/Roush Package
WHERE EVER YOU GO....THERE YOU ARE
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04-17-2018, 08:10 AM
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#5
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Member
Join Date: Aug 2016
Location: Social Circle
Posts: 80
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I don't see anything wrong with the response. If you owned a company, would you want bad press to be published?
They didn't threaten. They just politely asked that they not publish it. Sounds like they intend to get back with you on this even though the dealer ignored you. Honestly, until they were informed of the letter, was Jayco ever aware of your issues? It seems like, to this point, your issue is with the dealer not doing the repairs, not with Jayco not fixing it.
I would give them the chance to make it right before you start assuming they are trying to cover something up.
__________________
2017 Jayflight 27BHS
2013 Ford F-350 Crew Diesel (deleted)
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04-17-2018, 10:08 AM
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#6
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Senior Member
Join Date: Dec 2015
Location: Arizona
Posts: 2,324
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Thanks for the positive input but we have been dealing with warranty for over 2 1/2 years! We just want are final warranty list from August of 2017 completed.And are camper back and I will never step in an RV shop ever! Thanks
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04-17-2018, 11:09 AM
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#7
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Senior Member
Join Date: Jan 2018
Location: SW
Posts: 513
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Little Dealer Little Prices is a pretty substantial RV dealership with a number of locations in the Phoenix area.
Did you purchase your trailer from LDLP?
Did you take the time to contact LDLP's upper management (in writing) to bring all these outstanding issues to their attention before contacting Jayco?
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04-17-2018, 02:04 PM
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#8
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Senior Member
Join Date: Apr 2011
Location: AZ, SSA (Squabbling States of America)
Posts: 1,432
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Quote:
Originally Posted by CampNow
Little Dealer Little Prices is a pretty substantial RV dealership with a number of locations in the Phoenix area.
Did you purchase your trailer from LDLP?
Did you take the time to contact LDLP's upper management (in writing) to bring all these outstanding issues to their attention before contacting Jayco?
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Based on the numerous complaints I have seen on various RV forums, methinks 'tis safe to say LFLP are a bunch of flakes when it comes to customer service.
__________________
Jeannie
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04-17-2018, 02:13 PM
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#9
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Senior Member
Join Date: Apr 2015
Location: Michigan
Posts: 2,650
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Have you heard anything from Jayco since you sent your letter over a month ago.
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04-17-2018, 06:07 PM
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#10
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Senior Member
Join Date: Dec 2015
Location: Arizona
Posts: 2,324
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Yes Hollie called me from Jayco,in the last three weeks one axle replaced! Going to next level Consumer Rights Protection Center 844-869-0967. As owners we do have rights!Was surprised how fast we were contacted on our inquiry. Thanks
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04-17-2018, 06:25 PM
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#11
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Senior Member
Join Date: Jan 2015
Location: Surprise
Posts: 2,623
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Quote:
Originally Posted by Lady Fitzgerald
Based on the numerous complaints I have seen on various RV forums, methinks 'tis safe to say LFLP are a bunch of flakes when it comes to customer service.
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I did NOT purchase our TT from Little Dealer but they worked with us on two warranty issues and could not of been better to work with. I was honest with them and asked if they could help me, not demanding, just asking, and they responded better than I could ask. I'm a happy non buyer but only using their service department, customer.
They sell a lot of units, I would assume they would have some complaints...having dealt with the public for better part of 50 years, there is a small number of customers no matter what you do, they will never be satisfied.. I would assume some of their customers and Jayco customers fall under that label.
__________________
2011 Toyota Tundra double cab
2015 27RLS
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04-17-2018, 08:00 PM
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#12
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Senior Member
Join Date: Jan 2018
Location: SW
Posts: 513
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Quote:
Originally Posted by Lady Fitzgerald
Based on the numerous complaints I have seen on various RV forums, methinks 'tis safe to say LDLP are a bunch of flakes when it comes to customer service.
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Maybe, maybe not.
I posed the questions because (to my knowledge) the OP did not elaborate in this thread (or in his letter) what kind of relationship (or communication) transpired between him and LDLP during those 28 months and 1,500 miles of driving back and forth. That's a significant gap in the story.
Knowing what happened before he finally contacted Jayco and Trailer Life may prove helpful---hopefully prevent a similar situation from happening to others.
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04-20-2018, 03:56 PM
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#13
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Senior Member
Join Date: May 2013
Posts: 1,588
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I have always found it more effective and time saving to just go right to the top with things. People at the bottom generally don't know anything or don't care or aren't able to help, so just aim as high up as you can get right off the start of things. Once you've secured the top, the bottom will follow.
__________________
2013 F-150 EcoBoost MaxTow, Roush tuned (415hp 506tq), lifted on 33s, R.A.S.
2013 Jay Flight 28BHS Elite (Equalizer 10K hitch)
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