Warranty

[Davecarol]

Just purchased a new 2017 Whitehawk 27DSRL from a dealer up north and a friend was telling me that our local dealer will not cover the warranty.
What has everyone else done when purchasing from another location?

Dave

[mike837go]

Not honoring the warrantee is nonsense.


Any factory authorized service center is usually required to do warrantee repairs.


If you approach the local dealer and are denied warrantee service, contact the manufacturer. Things will be straightened out in short order.

[Ally39]

I think the biggest thing is that dealers will typically give preference to their own customers, putting you behind them. However, I believe they have to do perform warranty work.

[Davecarol]

I thought that as well. Called Jayco and they told me my local Jayco dealer may not honor it and or will not honor it. They suggested I buy from them, explained the unit is about $8,000 difference in price. No response from Jayco after that.

[Grumpy]

Originally Posted by mike837go

Not honoring the warrantee is nonsense.

Any factory authorized service center is usually required to do warrantee repairs.

Not in the RV business. That is why it is recommended that you buy close to home. Been many discussions on JOF about that same issue.

[Davecarol]

I usually like to support locally but price was too big to say no. Found a dealer about an hour and half that will support.

[rsday75]

I had an issue with my local dealer not wanting to support my trailer that I purchased elsewhere. Seems crazy. People move in less than 2 years. People travel......

Called Jayco Corp and explained the issue. They quickly with no push-back authorized me t take it to a local independent shop that does better work than the dealer anyway....

Independent guy told me he does lots of warranty work for Jayco that the local Jayco dealer "Just can't get to".

Interesting thing is the local dealer could have got me in in 3 days if I paid the $120 an hour shop rate......

Local dealer will never see a dime from me....

[norty1]

Could be that's the way they want it.


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[wags999]

An RV dealer is not a franchise like an Auto dealer is. They can choose to do warranty work or not, obviously it's in there best interest to do warranty work to keep satisfied customers, but, if your not a customer of theirs, they may choose not to do the work. You saved $8,000 that's a lot of warranty work you could have done by an independent even if you had to pay for it. I did the same thing and that is what I would do if needed.