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Old 01-14-2012, 07:19 PM   #31
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Jayco warranty. In Sept we were in a Jayco dealership for some small warranty items and I mentioned that the brakes were really crappy. They pulled the drums and 3 of the 5 were full of grease. The trailer only had about 1500 miles on it at the time and I didn't grease the bearings. (don't trust the Dexter ez lube thing) We were traveling at the time and the dealer wouldn't fix it without either payment or an OK by Jayco. We paid for the repair so we could be on our way. A week later we called and were informed that Jayco ok'ed the repair and they would credit our credit card when they received payment. It is now the middle of January and we just heard that payment was expected on the 17th. I will check our account on the 21st and see if we have a credit. I will post the results. Complete replacement of brakes is well over $1100. Four months is quite a wait for something that was approved of in Sept.
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Old 01-14-2012, 07:30 PM   #32
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Originally Posted by clutch View Post
Jayco warranty. In Sept we were in a Jayco dealership for some small warranty items and I mentioned that the brakes were really crappy. They pulled the drums and 3 of the 5 were full of grease. The trailer only had about 1500 miles on it at the time and I didn't grease the bearings. (don't trust the Dexter ez lube thing) We were traveling at the time and the dealer wouldn't fix it without either payment or an OK by Jayco. We paid for the repair so we could be on our way. A week later we called and were informed that Jayco ok'ed the repair and they would credit our credit card when they received payment. It is now the middle of January and we just heard that payment was expected on the 17th. I will check our account on the 21st and see if we have a credit. I will post the results. Complete replacement of brakes is well over $1100. Four months is quite a wait for something that was approved of in Sept.
Agreed, it should not have taken that long to get reimbursed. I wonder if dealers have to wait that long for their money from manufacturers?
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Old 01-15-2012, 06:03 AM   #33
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Is it possible the dealer has the money from Jayco and just hasn't credited your card yet?
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Old 01-15-2012, 07:15 AM   #34
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Clutch:
We had a similar issue with our RKS29.5 this past August. The grease got past the seals and contaminated the brakes on the left side and was just starting on the right side. Like you, we only had 1400 miles on the trailer. ( that includes est. 650mi from the factory to the dealer ) Without going into all the gory details we used a mobile RV repair and submitted the charges to Jayco. We received the check from Jayco on 12/17/12. We are very happy with Jayco trailer ( 1st one ), the dealer and the way the factory handled our problem. With the volume of paper work Jayco does I do not feel 4 months is such a long time. As was explained to us by the customer rep @ Jayco, they batch print checks once a month. If your approval is finalized after printing you go into the next months print cycle. The company I retired from did the same thing. ( Keep the money in the bank for another 30 days ) If you call Jayco customer service @ 1-800-283-8267 ( we spoke to Tom / Donna ) with the last 8 digits of your serial number they can tell you the status of your claim. Donna & Tom treated us with complete respect and were friendly. I hope it works out for you and keep us informed.

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Old 01-15-2012, 08:50 PM   #35
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First i want to ammend my post to 3 out of 4 brakes were contaminated. I really don't know where the 5th wheel came from. I am sure the dealer would have been burning up the phone line if the money was owed to them.

A friend with a motor home said he had problems getting the dealer to even do warranty work because the company (Gulf Stream) was so slow to pay.

At any rate I will check on our bank card balance on the 21st and see how things look. When the first 30 days went by we paid off the card to avoid intrest at a high rate. After 4 months it would have amounted to quite a bit.

I like our Jayco but 4 months is total BS in my book. We didn't make anyone wait to get their money when we bought it.
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Old 01-16-2012, 07:19 AM   #36
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On those fiber glass cracks, did the RV dealer say the others they sent back to the factory were ultra light TTs, all the same model? If it goes back to the factory I suspect they will solve the problem by strengthening the walls in those areas. The end result may be better. My Jay Flight 19RD has aluminum siding. They can cover all those problems and most will never be seen. Probably still there but I'll never notice.
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Old 01-17-2012, 08:38 PM   #37
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UPDATE> The Idaho dealer called today and said they were crediting our credit card for the money owed. I checked the card on line today and didn't see any credit yet. Maybe tomorrow.
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Old 01-18-2012, 08:13 PM   #38
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UP UP UPDATE My credit card account now has a $1132 credit. I am once again a happy camper. Two days short of four months but what the heck, all is good again.
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Old 01-18-2012, 08:15 PM   #39
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If I was there I would get you to buy me a drink. And we would celebrate.
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Old 01-18-2012, 09:47 PM   #40
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You know, (scottish BG ) I might drive that far for a free 'wee dram'.
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