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Old 12-10-2015, 01:29 PM   #11
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Originally Posted by jal0710 View Post
I would suggest that a dealer who is "too busy" with customer product to take care of other requests on a timely basis might be selling a sub-par product if they are all bringing in their product for warranty work.
It's not all warranty work. Not everybody does their own annual service work or general repair work That all plays into the picture as to how busy a dealer is.
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Old 12-10-2015, 02:15 PM   #12
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It's not all warranty work. Not everybody does their own annual service work or general repair work That all plays into the picture as to how busy a dealer is.
+1

And the dealer I mentioned deals several different brands and types of units ranging from PUPs to Class Cs to huge 5ers and everything in between. They all have their own challenges, problems and warranties. Add to that the regular service/maintenance type stuff and new unit PDIs that can go as long as 2 hrs or more, and you've got quite a lot of traffic really quick. On top of all that, RVs are selling at an all-time high. During peak season, you couldn't hire enough techs to keep up, AND good ones are hard to find.

Also, warranty work doesn't net the dealer a whole lot of money in most cases. It takes time to sort out the issue, make the claim, get the claim approved, get the parts, and then maybe get paid for the trouble (who knows how long that takes). Much of that process is out of the dealers' hands and depends largely on the manufacturer. Some manufacturers handle warranty claims better than others as well. And some dealers handle warranty claims with manufacturers more efficiently too. So I can see the hesitation to deal with a unit they didn't sell.

Of course, there's another side to that coin; you can quickly earn the loyalty of a new customer if you are able to address their issue quickly and efficiently regardless if they bought the trailer from you. But you have to have the capacity to deal with the added business, and most of the dealerships (at least the ones I've seen) are stretched thin as it is.
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Old 12-10-2015, 02:20 PM   #13
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Remember, by its nature, warranty work takes longer than other work anyway ... the wait is because it requires factory approval prior to ordering parts. It pays to do SOME business with a dealer if you can ... and get to know a few of the people who work there. For the OP, the Warranty Manager is located in the French Camp (Stockton) location, should you not mind a slightly longer drive; she was very helpful to us and once we got the call all had been approved and the part delivered - it was a 1-day drop-off/pick-up event for us even though we're an hour away. If you work with French Camp, we enjoy camping near-by at RiverPoint Landing.
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Old 12-10-2015, 04:20 PM   #14
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I think this is a blanket statement and frankly unfair to many dealers. I purchased my camper at a large discount RV dealer and have it serviced locally by a different shop. They never blinked and handled the warranty work quickly (well as quickly as Jayco allows given there horrible parts distribution system). The servicing dealer said that in two years after the warranty expires he will have earned my business and he is right, he did.
X2 Purchased from the big Jayco dealer in Middlebury In near the factory. Great dealer, great price. Guess you have to access yourself how often you expect to have to seek warrantee work. In my case I took my White Hawk in a total of one [1] time at the very end of the 2 year period to get a few things taken care of before the warrantee expired. Took it to the closest Jayco dealer who couldn't have been more helpful. Ask me to email in pictures of my front cap that needed repaired and the dealer used the pic and my email list to get Jayco to preauthorize "ALL" my items including replacing my 40" tv that had a minor problem. When the authorization came thru he called and ask me to bring it in. 3 weeks later it was done. Front cap looks great and I have a brand new 42" tv over the fireplace.

This dealer never once said anything negative about me as a non purchaser. Guess he wants my business going forward.
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Old 12-10-2015, 04:25 PM   #15
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X2 Purchased from the big Jayco dealer in Middlebury In near the factory. Great dealer, great price. Guess you have to access yourself how often you expect to have to seek warrantee work. In my case I took my White Hawk in a total of one [1] time at the very end of the 2 year period to get a few things taken care of before the warrantee expired. Took it to the closest Jayco dealer who couldn't have been more helpful. Ask me to email in pictures of my front cap that needed repaired and the dealer used the pic and my email list to get Jayco to preauthorize "ALL" my items including replacing my 40" tv that had a minor problem. When the authorization came thru he called and ask me to bring it in. 3 weeks later it was done. Front cap looks great and I have a brand new 42" tv over the fireplace.

This dealer never once said anything negative about me as a non purchaser. Guess he wants my business going forward.

I have always thought that approach would yield more potential future customers then the heavy handed scare tactic of "if you do/did not buy it here take it some place else for service".
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Old 12-10-2015, 04:51 PM   #16
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Originally Posted by Bassdogs View Post
X2 Purchased from the big Jayco dealer in Middlebury In near the factory. Great dealer, great price. Guess you have to access yourself how often you expect to have to seek warrantee work. In my case I took my White Hawk in a total of one [1] time at the very end of the 2 year period to get a few things taken care of before the warrantee expired. Took it to the closest Jayco dealer who couldn't have been more helpful. Ask me to email in pictures of my front cap that needed repaired and the dealer used the pic and my email list to get Jayco to preauthorize "ALL" my items including replacing my 40" tv that had a minor problem. When the authorization came thru he called and ask me to bring it in. 3 weeks later it was done. Front cap looks great and I have a brand new 42" tv over the fireplace.

This dealer never once said anything negative about me as a non purchaser. Guess he wants my business going forward.
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Originally Posted by Crabman View Post
I have always thought that approach would yield more potential future customers then the heavy handed scare tactic of "if you do/did not buy it here take it some place else for service".
But if the dealer doesn't have the ability/capacity/techs to take care of those who bought from him in a timely manner(because he takes in non purchasers) they will loose more business then they gain.
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Old 12-10-2015, 05:41 PM   #17
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Not every RV requires loads of warranty work either. Both my TT only had one warranty claim each. The first TT was a defective Jensen CD/DVD player and the second had an issue with the FW connection between the two tanks. Both were very easy quick fixes.

Some have been less fortunate I realize and have lots of problems. Personally I think they are fewer in number, but much more vocal as they seek resolution. I would be too but ultimately I think the majority of Jayco RV are pretty well assembled.

If my choice was 2hrs or 8 hrs to the dealer I would let price way more heavily. If it was 15min vs 8 hrs I would let distance hold more value.

Hopefully you will get a trouble free unit. If not, and you can't get local warranty work in a reasonable timeframe, Jayco has been known to approve no selling RV repair facilities to make warranty repairs.
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Old 12-10-2015, 08:57 PM   #18
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Ok everyone thanks for all the info so far. Sucks for me as our local Reno Jayco dealer does't even carry the Eagle HT line that I want, and he said they can't even order it.

The closest dealer is over the hill in Sacramento. It's only a 2 hr drive so not bad if need to go there for warranty work if it means getting the trailer back much quicker....vs the dealer down the street from my house, which will do warranty work for me, but with the unfortunate wait times.

Or I can save $2000 and make the trip down to Riverside, CA which is an 8 hr. drive from where I'm at.

I guess the question is should i pay $34k from the dealer that is only 2 hours away, or pay $32k from the dealer that is 8 hrs away. Obviously I would most likely never go to the dealer that is 8 hrs away for warranty work....
We bought our White Hawk at RV's of Sacramento and we live in northern Nevada as well. Our trailer needs some carpet replaced where there are cuts on the factory edge. I was considering taking it to Sprads in Reno but I think I'll just tow it over the hill to Sac so I can get it fixed before spring, weather permitting
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Old 12-10-2015, 09:39 PM   #19
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We bought our White Hawk at RV's of Sacramento and we live in northern Nevada as well. Our trailer needs some carpet replaced where there are cuts on the factory edge. I was considering taking it to Sprads in Reno but I think I'll just tow it over the hill to Sac so I can get it fixed before spring, weather permitting
Ok good to know. I have heard good things about their dealership so I'm leaning that way.
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Old 12-10-2015, 09:40 PM   #20
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Thanks everyone for all the good advice so far, its been very helpful!!!
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